Hello Mrs [redacted] , Mrs [redacted] contacted me yesterday and I sent her a copy of her signed contractIt shows the month term clearlyI advised her I would place an immediate stop on the contract after the contract termI asked her to come by and check out our business as it is being run by a completely different Management group Thank you, [redacted] Kinetix
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I contacted them in November to try to cancel our policy and was paid in full until then so we should have no late feesI would like a detailed explanation of the charges that they are still trying to collect It took months before anyone actually told us what we had to do to cancel our policy or we would have provided that information from the beginning I don't think that we should have to pay dues for the months that we were trying to resolve this issue when we weren't being told how to resolve it until the end Also, we did not join the gym on F* ***; we joined the gym in *** from which we live over miles
Regards,
*** ***
Mrs. [redacted] contacted me yesterday and I sent her a copy of her signed contract. It shows the 24 month term clearly. I advised her I would place an immediate stop on the contract after the contract term. I asked her to come by and check out our business as it is being run...
Hello [redacted],
In response to the first five lines of the "Customer's Statement of Problem" I can not offer a response for a former owner or manager. I have no idea what was said between them. I can only look at the contract and correspondence between Mrs. [redacted] and National Fitness. As far as...
staff being moved to a different location that was a temporary and necessary measure. In response to line 9 of the "Customer's Statement of Problem" I have attached a copy of the fax sent to National Fitness with proof of move sent on 01/17,2014 at 12:28 PM. I am attaching the payment schedule and a copy of both Mr. and Mrs. [redacted] contracts. The corrected amount owed by Mr. and Mrs. [redacted] is $249.96. The regular monthly payments until notice is received including late fees and the $50.00 cancelation fee as required on the contract(7E). I am notifying our collection agency of the updated fee amounts. I am sending a copy of Mr. and Mrs. [redacted] transaction history, the proof of move email sent to National Fitness filled out by the customer, copies of both original contracts, and two different routes for distance verification from our affiliated facility at [redacted]/Lynchburg Virginia. I have no problem canceling their memberships even though they are clearly with in the 25 miles of our affiliated area if they pay the appropriate dues and fees (249.96) in accordance with the contract up until the time that proof of move was received by National Fitness.
[redacted]
Kinetix
###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hello Mrs [redacted] , Mrs [redacted] contacted me yesterday and I sent her a copy of her signed contractIt shows the month term clearlyI advised her I would place an immediate stop on the contract after the contract termI asked her to come by and check out our business as it is being run by a completely different Management group Thank you, [redacted] Kinetix
Revdex.com:
* ***; we joined the gym in *** from which we live over miles
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I contacted them in November to try to cancel our policy and was paid in full until then so we should have no late feesI would like a detailed explanation of the charges that they are still trying to collect It took months before anyone actually told us what we had to do to cancel our policy or we would have provided that information from the beginning I don't think that we should have to pay dues for the months that we were trying to resolve this issue when we weren't being told how to resolve it until the end Also, we did not join the gym on F
Regards,
*** ***
Hello Mrs [redacted],
Mrs. [redacted] contacted me yesterday and I sent her a copy of her signed contract. It shows the 24 month term clearly. I advised her I would place an immediate stop on the contract after the contract term. I asked her to come by and check out our business as it is being run...
by a completely different Management group.
Thank you,
[redacted]
Kinetix
Hello [redacted],
In response to the first five lines of the "Customer's Statement of Problem" I can not offer a response for a former owner or manager. I have no idea what was said between them. I can only look at the contract and correspondence between Mrs. [redacted] and National Fitness. As far as...
staff being moved to a different location that was a temporary and necessary measure. In response to line 9 of the "Customer's Statement of Problem" I have attached a copy of the fax sent to National Fitness with proof of move sent on 01/17,2014 at 12:28 PM. I am attaching the payment schedule and a copy of both Mr. and Mrs. [redacted] contracts. The corrected amount owed by Mr. and Mrs. [redacted] is $249.96. The regular monthly payments until notice is received including late fees and the $50.00 cancelation fee as required on the contract(7E). I am notifying our collection agency of the updated fee amounts. I am sending a copy of Mr. and Mrs. [redacted] transaction history, the proof of move email sent to National Fitness filled out by the customer, copies of both original contracts, and two different routes for distance verification from our affiliated facility at [redacted]/Lynchburg Virginia. I have no problem canceling their memberships even though they are clearly with in the 25 miles of our affiliated area if they pay the appropriate dues and fees (249.96) in accordance with the contract up until the time that proof of move was received by National Fitness.
[redacted]
Kinetix
###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]