Florence Grain Company, LTD.

Regarding complaint ID *** I settled with the customer for the amount he wanted $on March the 8th I had not dealt with customer directly until after the fact, his son had spoken to my employees on several occasions and it was his son who picked up the product and paid for it
with a credit cardThe customer filed a complaint with you on March 7th he did not talk to me until March 8th I never had a chance to settle prior to having a complaint filed against me The issue arose over a misunderstanding in pricing of bulk impregnated fertilizerThe customer assumed the price per ton of the fertilizer included the herbicide which it does not and never hasFlorence Grain Company Ltd has been in business for fifty years and we have never included the cost of a herbicide added to fertilizer in the price per ton it is always sold separatelyThis is and industry standard fertilizer is sold by the ton, herbicide added to it is sold separatelyI don't know if my employees did not make this clear or he simply misunderstood but in fifty years of business this has never happened beforeHe also told me he priced the same product from another business and their price per ton included the herbicide, this was wrongI called the other business and spoke with the manager he informed me their price per ton did not include the herbicideIt seems unlikely that neither businesses would have made that known to him it's more likely he assumed that and was not listeningI charged him the correct price per ton for the fertilizer the $difference was the herbicide added to the fertilizerHe was very agitated when he came to my officeHe accused me of deceptive business practices and would not listen when I tried to explainI decided it was in my best interest to take the $loss instead of having him slander me all around the areaI wanted to write him a check on the spot but he said he would rather take it as a credit and use it the next time we do businessI have since decided that I don't want to do business with him so I am sending him a check for $and he can trade elsewhere.*** ***PresidentFlorence Grain Company Ltd

Regarding complaint ID [redacted]
 
I settled with the customer for the amount he wanted $1500 on March the 8th 2016 I had not dealt with customer directly until after the fact, his son had...

spoken to my employees on several occasions and it was his son who picked up the product and paid for it with a credit card. The customer filed a complaint with you on March 7th he did not talk to me until March 8th I never had a chance to settle prior to having a complaint filed against me The issue arose over a misunderstanding in pricing of bulk impregnated fertilizer. The customer assumed the price per ton of the fertilizer included the herbicide which it does not and never has. Florence Grain Company Ltd has been in business for fifty years and we have never included the cost of a herbicide added to fertilizer in the price per ton it is always sold separately. This is and industry standard fertilizer is sold by the ton, herbicide added to it is sold separately. I don't know if my employees did not make this clear or he simply misunderstood but in fifty years of business this has never happened before. He also told me he priced the same product from another business and their price per ton included the herbicide, this was wrong. I called the other business and spoke with the manager he informed me their price per ton did not include the herbicide. It seems unlikely that neither businesses would have made that known to him it's more likely he assumed that and was not listening. I charged him the correct price per ton for the fertilizer the $1500 difference was the herbicide added to the fertilizer. He was very agitated when he came to my office. He accused me of deceptive business practices and would not listen when I tried to explain. I decided it was in my best interest to take the $1500 loss instead of having him slander me all around the area. I wanted to write him a check on the spot but he said he would rather take it as a credit and use it the next time we do business. I have since decided that I don't want to do business with him so I am sending him a check for $1500 and he can trade elsewhere.[redacted]
President
Florence Grain Company Ltd

Regarding complaint ID [redacted]  I settled with the customer for the amount he wanted $1500 on March the 8th 2016 I had not dealt with customer directly until after the fact, his son had spoken to my employees on several occasions and it was his son who picked up the product and paid for it...

with a credit card. The customer filed a complaint with you on March 7th he did not talk to me until March 8th I never had a chance to settle prior to having a complaint filed against me The issue arose over a misunderstanding in pricing of bulk impregnated fertilizer. The customer assumed the price per ton of the fertilizer included the herbicide which it does not and never has. Florence Grain Company Ltd has been in business for fifty years and we have never included the cost of a herbicide added to fertilizer in the price per ton it is always sold separately. This is and industry standard fertilizer is sold by the ton, herbicide added to it is sold separately. I don't know if my employees did not make this clear or he simply misunderstood but in fifty years of business this has never happened before. He also told me he priced the same product from another business and their price per ton included the herbicide, this was wrong. I called the other business and spoke with the manager he informed me their price per ton did not include the herbicide. It seems unlikely that neither businesses would have made that known to him it's more likely he assumed that and was not listening. I charged him the correct price per ton for the fertilizer the $1500 difference was the herbicide added to the fertilizer. He was very agitated when he came to my office. He accused me of deceptive business practices and would not listen when I tried to explain. I decided it was in my best interest to take the $1500 loss instead of having him slander me all around the area. I wanted to write him a check on the spot but he said he would rather take it as a credit and use it the next time we do business. I have since decided that I don't want to do business with him so I am sending him a check for $1500 and he can trade elsewhere.[redacted]PresidentFlorence Grain Company Ltd