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Florence PC

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Florence PC Reviews (5)

Our service department is working with Toyota Technical on ensuring a solutionWe have provided alternate transportation to make the situation more accommodating in everyday life We will not be refunding any money involved, due to the customer makes payments to *** not Toyota of Alvin We were able to offer the customer another [redacted] (per the phone conversation color wasn't a factor) but after arriving at the dealership decided against itWe are still working to have everything resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I appreciate their representative calling me to discuss the problem but it does not change the fact that it happened and I have not faith that it will not continue to happen to other customers
Regards,

This security unit is placed on all of our vehicles but per the customer's request we are removing it and the charge and they will be here tomorrow to purchase the vehicle.

In 2013 I leased a brand new Tundra from this dealership. I soon learned that the Tundra has a problem even Toyota didn't know about. It was only a minor annoyance until it bit me badly one day when it locked me out of my truck with the engine running. I went into the dealership and talked to the service manager for about 20 minutes describing the incident. Although he promised to investigate, he never did.
I wrote to Toyota describing the problem and they replied they had notified the dealership and that the Customer Service rep for them would be contacting me. She did, and I went through the whole problem with her. She said she would investigate but I never heard from her again. The problem kept happening but I had taken steps to insure I was never locked out of my vehicle with the engine running again.
So now it is 2016 and my lease is about to expire so I decide to buy the Tundra. No big deal, the dealership arranges financing and I now own my 2013 Tundra. A month later I discover that my credit score dropped 27 points because Toyota of Alvin caused 3 hard inquiries into my credit report in ONE day. I asked the dealership why, with my excellent credit score of 741, it took 3 hard inquiries to finance my Tundra. Over a week later Toyota of Alvin still has not responded to my question.
Totally unresponsive dealership.

Our service department is working with Toyota Technical on ensuring a solution. We have provided alternate transportation to make the situation more accommodating in everyday life.  We will not be refunding any money involved, due to the customer makes  payments to [redacted]...

not Toyota of Alvin.  We were able to offer the customer another [redacted] (per the phone conversation color wasn't a factor) but after arriving at the dealership decided against it. We are still working to have everything resolved........

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