Flores Automotive

This reciept is showing I gave him in totalFrank countiue not to answer my calls he has my money and my property witch is the audi he had my ca sinc 07/ all I want is my money back and my car I also google his buiness and.on the web there is numerous complants so I knoe im not the only one who have problem withhisd place of buiness please help me get my things back if u look up the app yelp u can google his buiness and see all comment from the past customer

Initial Business Response / [redacted] (1000, 5, 2017/10/23) */ Good Afternoon, Skytech is willing to do: Skytech is willing to repair or replace (at our discretion) the valve kit at no charge so long as Mr [redacted] is willing to do the following: [redacted] Ship the product to Skytech at his expense In addition to shipping the valve kit at his expense, the following information is necessary to help ensure that the valve kit is not subject to excessive heat by an oversized logset for the firebox [redacted] Provide a digital photo of fireplace [redacted] Firebox opening (fireplace) width [redacted] Firebox opening depth [redacted] Firebox opening height [redacted] Logset width [redacted] Logset depth Call log information: Skytech searched our records and found no call log or warranty return for Mr [redacted] Skytech called Shoppers Choice to see what records they had on fileThe following information was reported to us by Shoppers Choice: " [redacted] purchased AF-LMF/RVS Skytech Millivolt Natural Gas Hi/Med/Lo Remote Safety Pilot Kit (Standing Pilot) on 12/16/in the amount of [redacted] Also, the customer has not called in regarding any issues with this itemThere was one call placed to us on 12/31/in regard to Masscompliance codes, but we could not give him the list so he was going to get with his plumber." Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/10/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is not a good productTheir own rep I spoke to on the phone basically admitted as muchI want my money backThey are not correct in saying I did not speak to anyone after that about issues with the itemThey are correct that I called first about the Mass compliance specifications which was prior to its installation by a professional into a space more than adequately suited for its useTheir requests are an attempt to throw up obstacles and obfuscate the actual issue of an inferior productThe company states I purchased the kit for [redacted] But the file I attached shows I purchased the logs and lighter set from Shopper's World for [redacted] as I correctly state in my original complaintAfter the unit broke, I spoke to a rep from Sky Tech I believe in Jan-Feb of I do not know why they don't have a log of that callIt is not my responsibility to make sure their personnel do their job properlyThe product was out of warranty since it was over months after the purchase so why would I put in a warranty call? Again, I asked the rep if the company thought it was a good product and stood by itHe answered 'for a year'That says it allI want a full refund or I will seek legal recourse Final Business Response / [redacted] (4000, 10, 2017/11/02) */ We as a Company are willing to make a final offer to repair or replace at our discretion the product we manufacture that the customer agrees is outside the manufacturer's warranty period Again, we are willing to repair or replace at our discretion the product that we manufacture at no charge so long as our distributors Customer is willing to do the following by November 30th, Ship only the portion of the product that we manufacture at his/her expenseWe must be in receipt of the product on or before November 30, by 4:PM EDT The Consumer must also supply the following: Provide a digital photo of fireplace; Firebox opening (fireplace) width; Firebox opening depth; Firebox opening height; Log set width and Log set depth If the Consumer is unwilling to accept our offer by mailing the product to our offices and providing the items requested by the date noted, then we will consider the matter closed Final Consumer Response / [redacted] (4200, 12, 2017/11/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Bad productBad customer policiesI will now be filing a claimI thank the Revdex.com for its mediation [redacted]

Initial Business Response /* (1000, 5, 2017/10/23) */
Good Afternoon,

Skytech is willing to do:
Skytech is willing to repair or replace (at our discretion) the valve kit at no charge so long as Mr. [redacted] is willing to do the following:

* Ship the product to Skytech at his expense
...


In addition to shipping the valve kit at his expense, the following information is necessary to help ensure that the valve kit is not subject to excessive heat by an oversized logset for the firebox.

* Provide a digital photo of fireplace
* Firebox opening (fireplace) width
* Firebox opening depth
* Firebox opening height
* Logset width
* Logset depth

Call log information:
Skytech searched our records and found no call log or warranty return for Mr. [redacted]. Skytech called Shoppers Choice to see what records they had on file. The following information was reported to us by Shoppers Choice:

"[redacted] purchased AF-LMF/RVS Skytech Millivolt Natural Gas Hi/Med/Lo Remote Safety Pilot Kit (Standing Pilot) on 12/16/2014 in the amount of [redacted]
Also, the customer has not called in regarding any issues with this item. There was one call placed to us on 12/31/2014 in regard to Mass. compliance codes, but we could not give him the list so he was going to get with his plumber."

Initial Consumer Rebuttal /* (3000, 7, 2017/10/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is not a good product. Their own rep I spoke to on the phone basically admitted as much. I want my money back. They are not correct in saying I did not speak to anyone after that about issues with the item. They are correct that I called first about the Mass compliance specifications which was prior to its installation by a professional into a space more than adequately suited for its use. Their requests are an attempt to throw up obstacles and obfuscate the actual issue of an inferior product. The company states I purchased the kit for [redacted] But the file I attached shows I purchased the logs and lighter set from Shopper's World for [redacted] as I correctly state in my original complaint. After the unit broke, I spoke to a rep from Sky Tech I believe in Jan-Feb of 2016. I do not know why they don't have a log of that call. It is not my responsibility to make sure their personnel do their job properly. The product was out of warranty since it was over 15 months after the purchase so why would I put in a warranty call? Again, I asked the rep if the company thought it was a good product and stood by it. He answered 'for a year'. That says it all. I want a full refund or I will seek legal recourse.
Final Business Response /* (4000, 10, 2017/11/02) */
We as a Company are willing to make a final offer to repair or replace at our discretion the product we manufacture that the customer agrees is outside the manufacturer's warranty period.
Again, we are willing to repair or replace at our discretion the product that we manufacture at no charge so long as our distributors Customer is willing to do the following by November 30th, 2017.

Ship only the portion of the product that we manufacture at his/her expense. We must be in receipt of the product on or before November 30, 2017 by 4:00 PM EDT.

The Consumer must also supply the following: 1. Provide a digital photo of fireplace; 2. Firebox opening (fireplace) width; 3. Firebox opening depth; 4. Firebox opening height; 5. Log set width and 6. Log set depth
If the Consumer is unwilling to accept our offer by mailing the product to our offices and providing the 6 items requested by the date noted, then we will consider the matter closed.
Final Consumer Response /* (4200, 12, 2017/11/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Bad product. Bad customer policies. I will now be filing a claim. I thank the Revdex.com for its mediation. [redacted]

This reciept is showing I gave him 1800 in total. Frank countiue not to answer my calls he has my money and my property witch is the  2006 audi he had my ca sinc 07/17   all I want is my money  back and my car I also google his buiness and.on the web there is numerous complants...

so I knoe im not the only one who have problem withhisd place of buiness please help me get my things back if u look up the app yelp u can google his buiness and see all comment from the past customer