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Floretta Imports, Inc.

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Floretta Imports, Inc. Reviews (1)

Arrived at the store to return items that were no longer needed with the receipt in hand and was told that It was past the 14 days. Nothing was open.I purchased party items on Aug 26 for my daughters first birthday, and was told I could return if needed for whatever reason. On Sept 21st around 4:15pm I went into the location and spoke to [redacted] about returning my items. She then quoted me the 14 day return policy and I was dumb founded because that was no where around nor was it on my receipt. I was upfront and said that I spent way to much money on this event and just needed the money refunded back on my credit card she said its way past the time. She went to the back to speak to someone else and came back and said that she'll give me store credit. I declined that and said that I needed a refuned. I do not shop there enough to need store credit. She again quoted policy and was unable to give me a refund on my credit card. After leaving with my two kids because my son seen how upset I was we left. I returned alone and showed her my receipt to ask why the 14 day "policy" isnt listed on there, and she said she has no control over that. I asked where at, on the register or store am I supposed to know; for all I know I can return any time. I also was calm and respectful and explained "Life" happened. my mother in law had a stroke and my dad was in the hospital and I could prove that to her. She said that didnt matter. With being a mom and have two life altering events happen that was the last thing I thought about only because it was not listed at 14 days. She said that the owners are [redacted] but she has been there over 30 years and she feels that she can make the decision. I then asked where is this "policy" stated in the store. She then shows me a sign on the opposite register that was full of clutter that hardly ever gets used. I was at the register across from it both times; which her and I looked and she didn't have an explanation for why that same sign wasn't as attached to the register that was used most of the time. Or at least both times I was there recently. . If I was well aware about the return policy I wouldnt even be asking for a refunded but it was not clear at all!Desired SettlementI am requesting the ability to return my un used/ packaged items for a refund to be returned on the same card that was used.Business Response Matter has already been resolved with customer

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Description: Party Supply Stores

Address: 3611 Hawkins Ave, Sanford, North Carolina, United States, 27330-6946

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