Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/12/08) */ The agreement to return the $1,to Ms [redacted] was prior to the dealership learning it would be required to spend roughly $6,to retrieve the vehicleThe dealership will not agree to charge the customer the $6,in fees, but will be using the initial down payment to offset a portion of its lossThe Spot Delivery Agreement executed between the parties provides the dealership this rightThank You Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) The agreement was not made prior to the fees incurredDavid as tablet opted to have their vehicle towed opposed to me returning it therefore they agreed to refund my deposit once the vehicle was delivered as stated in the emailI will take this is court if I need to because the agreement was to refund me once they received the vehicleDavid Stanley agreed to pay for the fees once they informed me not to return the vehicle and they would pick it upI do not agree with companies trying to rip good people off and that is exactly what they are tying to doWhy would they waive in fees for 1000.00? That does not make sense and they are not waving any feesThey are keeping my deposit because it was cash and I really tried to work with themThe deceitful conduct of business used my this company is atrocious and needs to be stopped before any other customer lose money Final Business Response / [redacted] (4000, 10, 2015/12/16) */ The dealership has the right to off-set the costs to retrieve the vehicle pursuant to the Spot Delivery Agreement executed between the partiesIn a good faith effort to conclude this matter the dealership is willing to forego pursuit of the additional expense, however the dealership reserves the right to pursue collection of the expense in the event Ms [redacted] decides to pursue this matter further Final Consumer Response / [redacted] (4200, 12, 2015/12/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have proof that the company blatantly lied and said the agreement was made prior to incurring the tow feesThe time the email was sent to me was hours after my initial contact with the tow truck driver which proves the company was well aware of the fees and still agreed to refund my deposit in fullI was willing to transport the vehicle to the company but they refused to give me updated temporary plates [redacted] the inventory manager tried to inform me that I should change the date on the plates I already hadI informed [redacted] that I was in the process of being hired by the State of North Carolina and did not fee comfortable committing fraud [redacted] then called me back stating they had a driver in New Jersey available to meet me and return them the vehicleIt was at this point that I demandedMy refund promise in writing [redacted] took hours to send me the email because he was making sure they could definitely refund meOnce the car was delivered I spoke with [redacted] again and he informed me my check was mailedAfter waiting days and reviving nothingI called back only to find [redacted] not available but also they never issued my checkI would have never put myself in this kind of situation as I was in air traffic control trainingI am an intelligent woman that is why I requested the written proofFor this company to threaten me and now treat me as if they did not promise my refund is appallingI do not understand it and I am beginning to believe this is happening to me because of my raceI will not stop trying to get what is rightfully mine
I appreciate you making management aware I will forward the complaint to the new General Manager, [redacted] , so that he can contact the customer and attempt to trade the customer into another vehicle as requested Your business and patience is greatly appreciated
I appreciate you bringing this matter to our attention We will open an internal investigation and take the necessary steps to correct the action immediately We apologize for the inconvenience and do appreciate your business
We apologize for the delay The lien on the travehicle was paid in full on May 27, The title to the vehicle Mr [redacted] purchased was mailed on June 17, Again, we apologize for the delay and we appreciate your business
We regret that the customer is not satisfied with his experience at our dealership Unfortunately, the multiple agreements executed between the parties are clear, unambiguous, and binding The dealership has been funded on the transaction for several months and cannot alter the terms or rescind the transaction Had the customer brought the issue to our attention sooner there may have been an opportunity to attempt to resolve the matter We do appreciate the business
I apologize for the confusion surrounding the title and the apparent lack of communication Rest assured there is no intent to deceive the customer of any information I will forward this to Brian Pritchard with instructions to follow up Thank You
Initial Business Response / [redacted] (1000, 5, 2015/09/04) */ We regret that Ms [redacted] did have a good experience at our dealershipOklahoma is a Spot Delivery State which allows customers to take delivery of a vehicle before the transaction is finalized and the dealership receives fundingThe Spot Delivery Agreement signed by Ms [redacted] sets for the obligations of each party after the customer takes possession of the vehicle and before the transaction is finalizedAgain, we apologize for any misunderstanding and we regret we were unable to secure funding on her transaction Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) This was not explained at the time I was thereI believe david stanley did not explain this as they knew I would not take the vehicleI am also still wanting to know why my credit was ran on Tuesday when I did not give them permissionI am also waiting on my tag they lost off of my jeep Final Business Response / [redacted] (4000, 9, 2015/09/09) */ Again, we apologize for any lack of communication at the time of delivery, but rest assured if there was anyway possible to secure funding the dealership would have done so in the interest of both partiesI will investigate the credit inquiry and inform the dealership personnel to contact you in regards to the lost tagThank You
Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ I spoke with Mr [redacted] , General Sales Manager, who advised the dealership is willing to tender the first payment on Mrand Mrs [redacted] 's vehicle in a good faith effort to accommodate their concernsThe applicable title paperwork will be sent to their attention at the dealership's earliest possible convenienceAdditionally, Mrand Mrs [redacted] will not be responsible for any penalties or interest in connection with titling the vehicleThanks
I spoke with the General Manager, [redacted] , who was familiar with this complaint The advertisement referenced by the customer was found on the factory website and was for a Dodge Charger The customer contacted the dealership interested in a Dodge Daytona which is a "specialty vehicle" since the dealership only receives approximately two a year Also, the Daytona contained roughly $9,in additional / optional accessories installed as opposed to the standard features referenced in the factory advertisement In sum, the dealership simply cannot sell the vehicle the customer is wanting at the price the customer desires Thank You
Complaint: [redacted] I am rejecting this response because: The response is incorrectI contacted dodge to verify, it's not specialty and is included in the 20% sale advertised with dodgeThe ad in question was on David Stanley dodge website, not dodgeI have purchased a Daytona this week in Kansas CityWith the discountI will retain my complaint of advertisingAlso will add such to my web blog Sincerely, [redacted]
I have printed the complaint and given a copy of same to the General Manager so that he can reach out to the customer in an attempt to resolve her concernsI appreciate her taking the time to alert upper management of her issues
Initial Business Response / [redacted] (1000, 5, 2015/09/09) */ We apologize for the inconvenienceA member of the Accounting Department will contact Mr [redacted] with a couple of options to resolve this matter and the dealership will agree to pay for any and all fees in connection with obtaining a duplicate titleThank You
I have forwarded this complaint to the General Manager who has advised that he will have a member of his upper management team reach out to the customer in an attempt to resolve their issues amicably and expeditiously We appreciate you bringing the matter to our attention and also appreciate your business and will make an effort to accommodate your concerns
Initial Business Response / [redacted] (1000, 5, 2015/08/24) */ The dealership has been attempting to contact Ms [redacted] to explain the situation and offer an acceptable solutionIf Ms [redacted] would please contact Mr [redacted] Finance Director, he will be more than happy to attempt to resolve the matterI have been advised the interest rate the dealership secured for Ms [redacted] can be loweredFurther, there is additional consideration the dealership is willing to offer in an effort to resolve this matter
I apologize for the apparent lack of communication and status updates in connection with the repairs We will strive to keep our customers better informed Upon being notified of the complaint I immediately contacted the appropriate management personnel to advise them of the problem We are working diligently to address the issues
Initial Business Response / [redacted] (1000, 5, 2015/06/25) */ We apologize for any inconvenienceI have forwarded the complaint to the General Manager with instructions to have a member of the management team contact Ms [redacted] to schedule an appointment to discuss purchasing a vehicle of her liking at an agreeable priceWe would greatly appreciate the opportunity to earn her businessThanks
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] We would like to have contact with [redacted] We have since taken our truck to a shop and are getting the repairs madeThey are at half the price of what David Stanley quoted usSo if [redacted] could contact us on making a resolution to this issue it would be much appreciated Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/11/23) */ I have forwarded the complaint to the General ManagerHe or a member of his upper management staff will be contacting Mr [redacted] in an attempt to resolve the issue Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not heard anything from the GM at David StanleyThey have not contacted me Final Consumer Response / [redacted] (4200, 15, 2016/01/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am waiting for the GM to contact me with a resolution and will remain patient through the management changes Final Business Response / [redacted] (4000, 13, 2016/01/21) */ I apologize for the delay in responding, however the dealership has recently undergone wholesale management changesI will forward a copy of the complaint to the new General ManagerYour patience is appreciated
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/12/08) */ The agreement to return the $1,to Ms [redacted] was prior to the dealership learning it would be required to spend roughly $6,to retrieve the vehicleThe dealership will not agree to charge the customer the $6,in fees, but will be using the initial down payment to offset a portion of its lossThe Spot Delivery Agreement executed between the parties provides the dealership this rightThank You Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) The agreement was not made prior to the fees incurredDavid as tablet opted to have their vehicle towed opposed to me returning it therefore they agreed to refund my deposit once the vehicle was delivered as stated in the emailI will take this is court if I need to because the agreement was to refund me once they received the vehicleDavid Stanley agreed to pay for the fees once they informed me not to return the vehicle and they would pick it upI do not agree with companies trying to rip good people off and that is exactly what they are tying to doWhy would they waive in fees for 1000.00? That does not make sense and they are not waving any feesThey are keeping my deposit because it was cash and I really tried to work with themThe deceitful conduct of business used my this company is atrocious and needs to be stopped before any other customer lose money Final Business Response / [redacted] (4000, 10, 2015/12/16) */ The dealership has the right to off-set the costs to retrieve the vehicle pursuant to the Spot Delivery Agreement executed between the partiesIn a good faith effort to conclude this matter the dealership is willing to forego pursuit of the additional expense, however the dealership reserves the right to pursue collection of the expense in the event Ms [redacted] decides to pursue this matter further Final Consumer Response / [redacted] (4200, 12, 2015/12/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have proof that the company blatantly lied and said the agreement was made prior to incurring the tow feesThe time the email was sent to me was hours after my initial contact with the tow truck driver which proves the company was well aware of the fees and still agreed to refund my deposit in fullI was willing to transport the vehicle to the company but they refused to give me updated temporary plates [redacted] the inventory manager tried to inform me that I should change the date on the plates I already hadI informed [redacted] that I was in the process of being hired by the State of North Carolina and did not fee comfortable committing fraud [redacted] then called me back stating they had a driver in New Jersey available to meet me and return them the vehicleIt was at this point that I demandedMy refund promise in writing [redacted] took hours to send me the email because he was making sure they could definitely refund meOnce the car was delivered I spoke with [redacted] again and he informed me my check was mailedAfter waiting days and reviving nothingI called back only to find [redacted] not available but also they never issued my checkI would have never put myself in this kind of situation as I was in air traffic control trainingI am an intelligent woman that is why I requested the written proofFor this company to threaten me and now treat me as if they did not promise my refund is appallingI do not understand it and I am beginning to believe this is happening to me because of my raceI will not stop trying to get what is rightfully mine
I have forwarded the complaint to the General Manager to address the problem Someone will be contacting the customer soon Thank You
I appreciate you making management aware I will forward the complaint to the new General Manager, [redacted] , so that he can contact the customer and attempt to trade the customer into another vehicle as requested Your business and patience is greatly appreciated
I appreciate you bringing this matter to our attention We will open an internal investigation and take the necessary steps to correct the action immediately We apologize for the inconvenience and do appreciate your business
We apologize for the delay The lien on the travehicle was paid in full on May 27, The title to the vehicle Mr [redacted] purchased was mailed on June 17, Again, we apologize for the delay and we appreciate your business
We regret that the customer is not satisfied with his experience at our dealership Unfortunately, the multiple agreements executed between the parties are clear, unambiguous, and binding The dealership has been funded on the transaction for several months and cannot alter the terms or rescind the transaction Had the customer brought the issue to our attention sooner there may have been an opportunity to attempt to resolve the matter We do appreciate the business
I apologize for the confusion surrounding the title and the apparent lack of communication Rest assured there is no intent to deceive the customer of any information I will forward this to Brian Pritchard with instructions to follow up Thank You
Initial Business Response / [redacted] (1000, 5, 2015/09/04) */ We regret that Ms [redacted] did have a good experience at our dealershipOklahoma is a Spot Delivery State which allows customers to take delivery of a vehicle before the transaction is finalized and the dealership receives fundingThe Spot Delivery Agreement signed by Ms [redacted] sets for the obligations of each party after the customer takes possession of the vehicle and before the transaction is finalizedAgain, we apologize for any misunderstanding and we regret we were unable to secure funding on her transaction Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) This was not explained at the time I was thereI believe david stanley did not explain this as they knew I would not take the vehicleI am also still wanting to know why my credit was ran on Tuesday when I did not give them permissionI am also waiting on my tag they lost off of my jeep Final Business Response / [redacted] (4000, 9, 2015/09/09) */ Again, we apologize for any lack of communication at the time of delivery, but rest assured if there was anyway possible to secure funding the dealership would have done so in the interest of both partiesI will investigate the credit inquiry and inform the dealership personnel to contact you in regards to the lost tagThank You
Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ I spoke with Mr [redacted] , General Sales Manager, who advised the dealership is willing to tender the first payment on Mrand Mrs [redacted] 's vehicle in a good faith effort to accommodate their concernsThe applicable title paperwork will be sent to their attention at the dealership's earliest possible convenienceAdditionally, Mrand Mrs [redacted] will not be responsible for any penalties or interest in connection with titling the vehicleThanks
I spoke with the General Manager, [redacted] , who was familiar with this complaint The advertisement referenced by the customer was found on the factory website and was for a Dodge Charger The customer contacted the dealership interested in a Dodge Daytona which is a "specialty vehicle" since the dealership only receives approximately two a year Also, the Daytona contained roughly $9,in additional / optional accessories installed as opposed to the standard features referenced in the factory advertisement In sum, the dealership simply cannot sell the vehicle the customer is wanting at the price the customer desires Thank You
Complaint: [redacted] I am rejecting this response because: The response is incorrectI contacted dodge to verify, it's not specialty and is included in the 20% sale advertised with dodgeThe ad in question was on David Stanley dodge website, not dodgeI have purchased a Daytona this week in Kansas CityWith the discountI will retain my complaint of advertisingAlso will add such to my web blog Sincerely, [redacted]
I have printed the complaint and given a copy of same to the General Manager so that he can reach out to the customer in an attempt to resolve her concernsI appreciate her taking the time to alert upper management of her issues
Initial Business Response / [redacted] (1000, 5, 2015/09/09) */ We apologize for the inconvenienceA member of the Accounting Department will contact Mr [redacted] with a couple of options to resolve this matter and the dealership will agree to pay for any and all fees in connection with obtaining a duplicate titleThank You
I have forwarded this complaint to the General Manager who has advised that he will have a member of his upper management team reach out to the customer in an attempt to resolve their issues amicably and expeditiously We appreciate you bringing the matter to our attention and also appreciate your business and will make an effort to accommodate your concerns
Initial Business Response / [redacted] (1000, 5, 2015/08/24) */ The dealership has been attempting to contact Ms [redacted] to explain the situation and offer an acceptable solutionIf Ms [redacted] would please contact Mr [redacted] Finance Director, he will be more than happy to attempt to resolve the matterI have been advised the interest rate the dealership secured for Ms [redacted] can be loweredFurther, there is additional consideration the dealership is willing to offer in an effort to resolve this matter
I apologize for the apparent lack of communication and status updates in connection with the repairs We will strive to keep our customers better informed Upon being notified of the complaint I immediately contacted the appropriate management personnel to advise them of the problem We are working diligently to address the issues
Initial Business Response / [redacted] (1000, 5, 2015/06/25) */ We apologize for any inconvenienceI have forwarded the complaint to the General Manager with instructions to have a member of the management team contact Ms [redacted] to schedule an appointment to discuss purchasing a vehicle of her liking at an agreeable priceWe would greatly appreciate the opportunity to earn her businessThanks
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] We would like to have contact with [redacted] We have since taken our truck to a shop and are getting the repairs madeThey are at half the price of what David Stanley quoted usSo if [redacted] could contact us on making a resolution to this issue it would be much appreciated Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/11/23) */ I have forwarded the complaint to the General ManagerHe or a member of his upper management staff will be contacting Mr [redacted] in an attempt to resolve the issue Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not heard anything from the GM at David StanleyThey have not contacted me Final Consumer Response / [redacted] (4200, 15, 2016/01/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am waiting for the GM to contact me with a resolution and will remain patient through the management changes Final Business Response / [redacted] (4000, 13, 2016/01/21) */ I apologize for the delay in responding, however the dealership has recently undergone wholesale management changesI will forward a copy of the complaint to the new General ManagerYour patience is appreciated