Florida Assumed Name Services

From: [redacted] >Date: Wed, Sep 6, at 12:PMSubject: ID: [redacted] *** I [redacted] ID: [redacted] Good morning,We recently received your complaint about our servicesWe sincerely apologize if you feel you were misled in any wayWe try to make it clear that we are not the government by putting it in all caps on the flyer that we are not affiliated with any government organization on the flyerWe also want to thank you for your commentsBecause of the comments, we are now rewriting our flyer to detail the amount that gets sent to the state and our service fee to fulfill the orderAs for your fictitious name, it was renewed on 8/22/You can see that it has been updated on [redacted] If you would like a refund, please call our customer service hotline at [redacted] and we will send your refund out to you immediatelyAgain, we apologize that the flyer confused youLike you said, some people do opt to use our services for $75, but we do work hard to make sure that no one feels "tricked." We have a 100% satisfaction money-back guarantee, and like I said, if you want a refund, please do not hesitate to callWe want all of our customers to be happy with the services we provide, and we apologize that you were notPlease just call, explain the situation to our customer service representative, and we will make it right with you.Thank you for reaching out and please contact us if you want to process your refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Company's response below:Revdex.com id: 12522059Mr***,Thank you for reaching outWe are not a company that handles domain name renewals, we do fictitious name renewals in the *** ** ***We also do newspaper publications for newly registered fictitious names in the *** ** ***Your name,
***, was registered as a fictitious name in the *** ** *** in August 2017, which is why you received mail from us in the first place.Sometimes, there is an issue with the way our mail goes out, and it crosses in the mail, meaning that the mail was already scheduled and ready to go out before you called to be taken off of our listThat seems to be the case hereThere are also businesses that have copied our order form that you may have received correspondence fromWe are not affiliated with those businesses.Both names that you have registered (*** that was registered in and *** that was registered in 2017) have been on our "Do not contact" and "Do not mail" lists. You will not receive any further correspondence from us, and we deeply apologize that you received correspondence from us after you asked not to. If I can be of any further service or if you have any other questions, please do not hesitate to get in contact with us again.Thank you,*** ***Assumed Name Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Company's response below:From: Assumed Name [redacted]Date: Wed, Apr 12, 2017 at 3:49 PMSubject: Response Complaint for Case ID [redacted]To: [redacted]This is in response to the complaint made about our company, with the case ID of [redacted] We sincerely apologize for...

any confusion this mailing may have caused. It is deemed necessary by the state of [redacted] that all businesses operating fictitious names must renew their fictitious name every 5 years. We are simply a service that prepares all of the necessary documents to fulfill that obligation. This same service may be obtained from an [redacted], but generally for a higher cost.We are not a government agency and do not have a contract with the government to provide this service. This is stated clearly in CAPS throughout our mailings. The only way someone would be confused by our mailing is if they did not read it. If there are any additional questions or concerns, please contact our Customer Service department at [redacted]. We do regret any misunderstanding or any inconvenience that may have occurred.Thank you,[redacted]Florida Assumed Name Services

From: [redacted]>Date: Wed, Sep 6, 2017 at 12:01 PMSubject: ID: [redacted]
[redacted] i[redacted]ID: [redacted]Good morning,We recently received your complaint about our services. We sincerely apologize if you feel you were misled in any way. We try to make...

it clear that we are not the government by putting it in all caps on the flyer that we are not affiliated with any government organization on the flyer. We also want to thank you for your comments. Because of the comments, we are now rewriting our flyer to detail the amount that gets sent to the state and our service fee to fulfill the order. As for your fictitious name, it was renewed on 8/22/17. You can see that it has been updated on [redacted]. If you would like a refund, please call our customer service hotline at [redacted] and we will send your refund out to you immediately. Again, we apologize that the flyer confused you. Like you said, some people do opt to use our services for $75, but we do work hard to make sure that no one feels "tricked." We have a 100% satisfaction money-back guarantee, and like I said, if you want a refund, please do not hesitate to call. We want all of our customers to be happy with the services we provide, and we apologize that you were not. Please just call, explain the situation to our customer service representative, and we will make it right with you.Thank you for reaching out and please contact us if you want to process your refund.