Florida Auto and Truck Brokers

This was a vehicle that was a lease turn inWe are a Ford Store not ***We sold customer a vehicle and called her finance company (***)Customer received a Disposition fee for turning the vehicle in back to the finance company (Customer did not trade in vehicle) so there was not a payoff to getWe received an amount from ***/ [redacted] to complete her remaining payments so customer can turn the vehicle back in to [redacted] and complete her remaining payments and that's exactly what we sent which is what was agreed upon and in the better interest of the customerCustomer is requesting payment for the disposition fee which ***/ [redacted] is charging her forThis was not part of the quote we received from her finance company when we calledWe received a quote for $to complete her remaining payments and that's exactly what we sentWe are not responsible for disposition fees by leasing companies because the leasing companies are all differentI apologize for any inconvenience but we are not able to make the payment because it is the responsibility of the original lessee on any and all disposition feesThe customer is under the impression that since we are a car dealership we should know all of the lease programs for every finance company and I can understand how that can be confusing but its almost impossible to know thatAll finance companies have different programs and different fees and unless they quote that amount when we call we have no ideaAgain, I apologize for any inconvenience this may have causedThanks Again

To whom it may concern,This letter is to confirm that on 3/14/Mr [redacted] Revdex.com complaint # [redacted] brought in his vehicle a Ford Fusion Vin # [redacted] to be inspected for a check engine light and that the car was not driving smoothIt was determined that the Master censor air flow was loose and the cause of the issueThis issue was repaired by tightening the loose censorMr [redacted] was not charged any fee, and left satisfied with our serviceAttached is a copy of the repair order thanks,Ann [redacted] Customer Relations ManagerSterling McCall Ford

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint From [redacted] Sent: Wednesday, July 27, 5:PM To: drteam Subject: Ref# [redacted] Hello, In follow up to the reference number listed in the subject I am contacting you to notify you that this complaint is still unresolved The company (Sterling McCall Ford) contacted my husband ( [redacted] ***) shortly after the original complaint was filed but no resolution was madeSterling McCall Ford is still in possession of the vehicle mentioned in the original complaint for which we have continued to make payments in order to protect our credit scoreMy husband has contacted Sterling McCall Ford several times since the original complaint was filed to no availPhone calls often remained unreturned and weeks passed without any update as to the status of the vehicle [redacted] went to the dealership this week to get some answers about the vehicle and was told the repairs were completed more than a month prior to his visit but we never received a phone call notifying us of the status of the vehicleUpon test-driving the vehicle my husband noted that the vehicle was in disrepairThe dealership has ruined the vehicle making it unsafe and nearly unable to be drivenHe left the keys with dealer and did not take the vehicle home in the terrible condition that it was inThey have caused even more damage to the vehicle than what was noted when we first took it to them for repairsWe are frustrated and angry that we are wasting so much money on a vehicle that we have yet to drive and the dealership has done absolutely nothing to rectify this wrongThis was a vehicle from their lot that they sold to us that broke less than one day after driving it off the lot! At this point we are considering contacting a lawyer to recoup monetary damages as a result of their negligence and poor business acumenWe have had to purchase another vehicle with another note which we would never had to do if they had given us our money backPlease advise us on what is the next step to escalate this issue so that it can be resolved quicklyThank you, [redacted] and [redacted] ***

I have reviewed the file and a refund will be processed

Mrs*** I understand the way you feelSince the vehicle was a lease turn in and not a trade in, we are only able to pay what your bank gave us at the time for completing your lease paymentsThat amount is what was agreed on and that amount is what we paid. They did not give us an amount for a disposition feeWe both agreed on the amount that we were going to pay after the amount was received from your finance institutionI apologize for your finance institution not explaining there was a disposition fee if you turn the vehicle back inWe do not know ***'s or any other bank programs when it comes to leasing fees because they are all differentIf you were turning in a ford lease it would have been a lot smoother transactionI truly appreciate your business

To whom it may concern,After reviewing this complaint, we were not able to locate any documentation that supports what Mr.*** *** is referring to concerning this vehicleI have however pulled his service order that he was given after his service on Feb14th and I have
attached it for your reviewWe ask if Mr *** can provide us with any documentation that supports the events that he claims took placeUntil then we are 100% committed to ensuring that our customers are happy and satisfiedAn oil change will not cause the engine damages that Mr*** is claiming to have happened, but as a courtesy we will check the vehicle in question for any basic issues for Mr*** at no charge to show our good faithI have left two messages for mr.*** to contact me to bring in his vehicle at tel number 281-793-on 3/6/ Thanks,Ann***Customer Relations manager at Sterling McCall Ford

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me

I contacted the customer personally and was able to honor his request for service and rectify past issues with warranty return parts and poor body shop repair quality.If you have any questions please email or call. Pat *** 713-299-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,

This was a vehicle that was a lease turn inWe are a Ford Store not ***We sold customer a vehicle and called her finance company (***/***) and we received a quoteWe sent out the exact amount quoted by her finance company (***/***)Customer received a Disposition fee for turning the
vehicle in back to the finance company (Customer did not trade in vehicle) so there was not a payoff to getWe received an amount from ***/*** to complete her remaining payments so customer can turn the vehicle back in to *** and complete her remaining payments and that's exactly what we sent which is what was agreed upon and in the better interest of the customer. Customer is requesting payment for the disposition fee which ***/*** is charging her forThis was not part of the quote we received from her finance company when we called. We received a quote for $to complete her remaining payments and that's exactly what we sent. We are not responsible for disposition fees by leasing companies because the leasing companies are all differentI apologize for any inconvenience but we are not able to make the payment because it is the responsibility of the original lessee on any and all disposition fees. The customer is under the impression that since we are a car dealership we should know all of the lease programs for every finance company and I can understand how that can be confusing but its almost impossible to know that. All finance companies have different programs and different fees and unless they quote that amount when we call we have no ideaAgain, I apologize for any inconvenience this may have causedThanks Again

Sent: Monday, February 08, 1:PM Sterling McCall would like to review the service file and take the appropriate actions to remedy the situation with the clients We will be better able to detail our exact plans once I have determined the fact intenally
Thanks, Pat G*** Market Director *** *** * *** Office:***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID *** and find that this resolution would be satisfactory to me

To whom it may concern,This letter is to confirm that on 3/14/2017 Mr. [redacted]  Revdex.com complaint # [redacted]  brought in his vehicle a 2010 Ford Fusion Vin # [redacted] to be inspected for a check engine light and that the car was not driving smooth. It was determined that the Master censor air flow was loose and the cause of the issue. This issue was repaired by tightening the loose censor. Mr. [redacted] was not charged any fee, and left satisfied with our service. Attached is a copy of the repair order.  thanks,Ann [redacted]Customer Relations ManagerSterling McCall Ford

[redacted] I am glad I had the opportunity to speak with you and resolve your complaint. Communication is key part of any successful company and your feedback helps me train for better customer experiences in the future.  I went ahead and refunded the amount requested. I am also glad to...

hear that our recommendation to fix your transmission was correct and that you had it replaced before it caused any other problems. Thanks again for contacting me and look forward to serving you in the future.   Issac K[redacted]General ManagerSterling McCall Ford[redacted]

I have reviewed the file and a refund will be processed.

Sent: Saturday, February 20, 2016 11:23 AM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted] I replied to the last message over a week ago stating that I had been contacted by the dealership and have an appointment to take in my vehicle for the recall repairs on Tuesday. Fingers crossed that they actually follow through or I'll have to refile the complaint. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

To whom it may concern,This is our response concerning the [redacted] [redacted] was in the process of purchasing from our dealership at Sterling McCall Ford. We in fact were going to complete the transaction, but upon further investigation and preparation of the final binding...

sales contract, we found a significant error in the actual mileage of the vehicle. This was caused by an error from a 3rd party vendor that handles our advertising and postings of our vehicles. The actual mileage was off by 130,000 miles, and as a result was posted at the wrong selling price. The actual mileage on the truck is 14,000 not 144,000. We here at Sterling McCall Ford offer our sincere apologies, and have returned Mr. [redacted] [redacted] his deposit of $1900.00 US dollars in full. We are currently working with Mr. [redacted] and showing him addition vehicles that he can choose  to purchase. Please let it be known that this information was explained to Mr. [redacted] n a sincere manner, and this unfortunate circumstance was generated for this reason only, and no other. The vehicle remains for sale on our lot with the corrected selling price of $39,000.00 a corrected amount of13,000.00. Thank you for your understanding and once again we extend our deep apologies to Mr. [redacted] [redacted]Sterling McCall Ford

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this proposed action would not resolve my complaint.  
From[redacted] Sent: Wednesday, July 27, 2016 5:43 PM To: drteam <[email protected]> Subject: Ref#[redacted] Hello, In follow up to the reference number listed in the subject I am contacting you to notify you that this complaint is still unresolved.  The company (Sterling McCall Ford) contacted my husband ([redacted]) shortly after the original complaint was filed but no resolution was made. Sterling McCall Ford is still in possession of the vehicle mentioned in the original complaint for which we have continued to make payments in order to protect our credit score. My husband has contacted Sterling McCall Ford several times since the original complaint was filed to no avail. Phone calls often remained unreturned and weeks passed without any update as to the status of the vehicle. [redacted] went to the dealership this week to get some answers about the vehicle and was told the repairs were completed more than a month prior to his visit but we never received a phone call notifying us of the status of the vehicle. Upon test-driving the vehicle my husband noted that the vehicle was in disrepair. The dealership has ruined the vehicle making it unsafe and nearly unable to be driven. He left the keys with dealer and did not take the vehicle home in the terrible condition that it was in. They have caused even more damage to the vehicle than what was noted when we first took it to them for repairs. We are frustrated and angry that we are wasting so much money on a vehicle that we have yet to drive and the dealership has done absolutely nothing to rectify this wrong. This was a vehicle from their lot that they sold to us that broke less than one day after driving it off the lot! At this point we are considering contacting a lawyer to recoup monetary damages as a result of their negligence and poor business acumen. We have had to purchase another vehicle with another note which we would never had to do if they had given us our money back. Please advise us on what is the next step to escalate this issue so that it can be resolved quickly. Thank you, [redacted] and [redacted]

Sterling McCall Ford is putting in a used, like kind and quality, motor in the Jone's [redacted] at their expense. Sterling McCall Ford apologizes for the inconvenience.

Sent: Wednesday, January 11, 2017 2:07 PMSubject: RE: Houston Revdex.com Complaint #[redacted]   We sent letters to all the bureaus stating that we made a mistake submitting his credit to any other lender accept for [redacted] and mailed them off and [redacted] signed all of them.   if you...

need anything else on this matter it would be my pleasure to help with what you need.     Thank you   Waleed (Wally) E[redacted] Sterling McCall Ford 281-588-5001