I am rejecting this response because:
I would appreciate it, if the business could reply to my case, my complaint, rather than a copy-paste reply from a complaint, filed by someone other than myselfAs previously stated, this complaint goes beyond the original concern of the careless instructor who seemed to be under the influence, leaving the room to purchase lottery tickets on the clock, which then escalated into a bigger situation due to the unprofessionalism, rudeness, attitude, lack of any replies, acknowledgements, and communications provided by the business representatives named ***/***, and ***Please advise and clarify what "very strange" text messages the business is referring to? These text messages can and will be provided to Revdex.comPlease refer to example text message below: "As I stated on the email, I am not interested in attending the school due to how unprofessional it is and the terrible experience that I hadI am not a pleased customer at all, and want my money backI was never advised, nor did I ever sign anything acknowledging for this to be a non-refundable transaction."
The example text above was sent on the date of March 3rd, at 9:32PMThis text message was a reply to a text message received from a personal number from a representative named ***, the same evening of March 3rd, at 8:38PMThat text message received from the representative, was a reply to my original email that I sent on the same evening of March 3rd, at 7:37PM.
I wrote an email to the business as advised, to obtain my refundInstead I received a text from a personal number, which is extremely unprofessionalThe business claims that I did not make contact with them until March 4th, which is a statement and highly incorrectContact was made the same night of the incident, on March 3rd, at 7:37PM via email, as stated numerous times on my original complaint.
Emails, text messages, and screenshots will be provided to Revdex.com to validate the above information I've provided, to eliminate any questionable discrepanciesThat was the very last communication had with the businessHowever, I have made over ten attempts to reach the business afterwards on the following day of March 4th, 2015.
These attempts have been listed descriptively on my original compliant.
Numerous attempts were made in the form of emails, text messages, and phone calls with voicemails includedThese will all be provided to Revdex.com as well, for verification and clarification.
No reply, no acknowledgement, nothing was received from the business after that pointIt has been over a week, enough time has been allowedDue to no reply from the business, I was forced to file a complaintThe business never advised the money was non-refundableIt is nowhere on an email, it is nowhere to be found on the website either.
Where is this refund policy the business is referring to? As previously stated, it is not on the website, it is not in any emails sent by the business, and no verbal disclosure was ever given eitherScreenshots have been taken of the entire website, to validate my above statementsEven places such as parking lots have the "no refund" disclosures signs of, for example "$Parking Non-Refundable".
It is completely inexcusable for a business to have no disclosure displayed anywhere in writing on the website or any emailsI never used a curse word at the representative, that is yet another statement from the businessThat is why it should be required for this business to have recorded phone lines established, to ensure everything is recorded to validate situations when there is discrepancies as such
I do not accept the resolution provided by this businessClearly, this issue goes beyond the replacement of an instructorAs previously stated, I want my money to be refunded in the full amount, and do not want to do business with this company
*** ***
When *** enrolled his friend and himself on February 25th for the course starting March 3rd 2015, he was told verbally that after hours of
enrolling, the deposits of $each were non refundable, however could be put towards any other class in the future and that the deposits do not expireWhen the student called on March 3rd he stated that the classroom wasn't what he thought it would be, however the photo posted on the website is the exact classroom, to help others understand what it looks like so there isn't any confusion or miss-representationThe student was again told about the hour period that is our refund policyThe student became aggravated, but the representative stayed calm with him to help himOur refund policy also states, if the students is still not satisfied after being aware of the hour refund policy, that the next step would be to email the corporationThe student started yelling and hung up when told this***'s friend, *** then called to speak about the situationHe was given the same explanation, and he took down the email address givenAfter explain to the student a few times the refund policy he became very aggravated and did not want to take the next step of emailing his complaint, and demanded a different optionHe then started using curse words towards the representative and towards the schooling facility and the representative was forced to hangup*** then emailed in the following day on March 4th, He stated a different complaint than what he did over the phoneHe was then sent the refund policy via email again*** Had not emailed in yet, but we emailed him the refund policy as well so that he could understand more about the situation*** sent a very strange text, but acknowledged the fact of receiving the response from the business about his complaintWe did not know either of their complaints were about the instructor when they called in, otherwise we would've gladly told them they could attend a different class with a different instructorBoth Students deposits are still valid, and they are still able to attend when they choose, and it will be with a different instructor
[redacted]'s friend enrolled himself & [redacted] on February 25th 2015 for the course starting March 3rd 2015, he was told verbally that after 72 hours of enrolling, the deposits of $100 each were non refundable, however could be put towards any other class in the future and that the deposits do...
not expire. When the student called on March 3rd he stated that the classroom wasn't what he thought it would be, however the photo posted on the website is the exact classroom, to help others understand what it looks like so there isn't any confusion or miss-representation. The student was again told about the 72 hour period that is our refund policy. The student became aggravated, but the representative stayed calm with him to help him. Our refund policy also states, if the students is still not satisfied after being aware of the 72 hour refund policy, that the next step would be to email the corporation. The student started yelling and hung up when told this. [redacted] then called to speak about the situation. He was given the same explanation, and he took down the email address given. After explaining to the student a few times the refund policy he became very aggravated and did not want to take the next step of emailing his complaint, and demanded a different option. He then started using curse words towards the representative (very harshly and calling the representative specific cruel names) and towards the schooling facility and the representative was forced to hangup. [redacted] then emailed in the following day on March 4th, 2015. He stated a different complaint than what he did over the phone. He was then sent the refund policy via email again. [redacted] Had not emailed in yet, but we emailed him the refund policy as well so that he could understand more about the situation. [redacted] sent a very strange text, but did acknowledged the fact of receiving the response from the business about his complaint, therefore he did receive a response about his complaint and made it clear that he received it. A copy of this text can be provided if needed. We did not know either of their complaints were about the instructor when they called in, otherwise we would've gladly told them they could attend a different class with a different instructor. Both Students deposits are still valid, and they are still able to attend when they choose, and it will be with a different instructor.
I am rejecting this response because: Flordia bar tending school states that by march 4th 2015 they had yet to
receive an email regarding this issue which is a false statement. On march 3rd
at 11:27p.m A few hours after the incident occurred I sent an email to Florida bar tending school stating my reason for not wanting to attend their class, As I
was told to do so by the representative I spoke to on the phone at the time of the
incident order to receive my refund. On the following day, I made several
attempts to contact someone from the school via telephone and email regarding
my problem.
Florida bar tending school did not respond to this complaint from
the Revdex.com until March 9th which means they had a
total of five days to review my emails and follow up with a response via email
or telephone. It has been over a week now and I have not received a single phone
call or email from anyone at Florida bar tending school. If I was not clear in
the original complaint or in the emails I sent to the school, my problem was
not the class itself nor was it the time that the class was being held. My
first problem with attending this course would be the instructor who was
heavily under the influence and the fact that she asked to leave the class in
the first five minutes to purchase lottery tickets while on the clock.
On February
25th I called in to Florida bar tending school and spoke to [redacted]
who at that time did not disclose any information about a refund policy. Nor is
it in any of the emails I received once registering with the school. On March 3rd
the day of the incident at 6:06 p.m I spoke to the same representative ([redacted])
who was very rude and not understanding of my problem. So my second reason
would be the disrespectful manner the representative had with myself and my
friend when trying to discuss this incident with her over the phone. And
Finally as I stated before that it has been over a week and I still have not
received a call from this business in attempt to make things right. So I do not
wish to “reschedule for a different class with a different instructor” because
I no longer wish to do business with a company that does not value their
customers.
I have full documentation for the Revdex.com of emails and
call logs I have in my phone as record of unanswered attempts to reach Florida
bartending school. I do not accept this response from Florida bartending
school and would like to simply receive my full refund and move forward with my
bartending career with a different school.
I am rejecting this response because:
I would appreciate it, if the business could reply to my case, my complaint, rather than a copy-paste reply from a complaint, filed by someone other than myselfAs previously stated, this complaint goes beyond the original concern of the careless instructor who seemed to be under the influence, leaving the room to purchase lottery tickets on the clock, which then escalated into a bigger situation due to the unprofessionalism, rudeness, attitude, lack of any replies, acknowledgements, and communications provided by the business representatives named ***/***, and ***Please advise and clarify what "very strange" text messages the business is referring to? These text messages can and will be provided to Revdex.comPlease refer to example text message below: "As I stated on the email, I am not interested in attending the school due to how unprofessional it is and the terrible experience that I hadI am not a pleased customer at all, and want my money backI was never advised, nor did I ever sign anything acknowledging for this to be a non-refundable transaction."
The example text above was sent on the date of March 3rd, at 9:32PMThis text message was a reply to a text message received from a personal number from a representative named ***, the same evening of March 3rd, at 8:38PMThat text message received from the representative, was a reply to my original email that I sent on the same evening of March 3rd, at 7:37PM.
I wrote an email to the business as advised, to obtain my refundInstead I received a text from a personal number, which is extremely unprofessionalThe business claims that I did not make contact with them until March 4th, which is a statement and highly incorrectContact was made the same night of the incident, on March 3rd, at 7:37PM via email, as stated numerous times on my original complaint.
Emails, text messages, and screenshots will be provided to Revdex.com to validate the above information I've provided, to eliminate any questionable discrepanciesThat was the very last communication had with the businessHowever, I have made over ten attempts to reach the business afterwards on the following day of March 4th, 2015.
These attempts have been listed descriptively on my original compliant.
Numerous attempts were made in the form of emails, text messages, and phone calls with voicemails includedThese will all be provided to Revdex.com as well, for verification and clarification.
No reply, no acknowledgement, nothing was received from the business after that pointIt has been over a week, enough time has been allowedDue to no reply from the business, I was forced to file a complaintThe business never advised the money was non-refundableIt is nowhere on an email, it is nowhere to be found on the website either.
Where is this refund policy the business is referring to? As previously stated, it is not on the website, it is not in any emails sent by the business, and no verbal disclosure was ever given eitherScreenshots have been taken of the entire website, to validate my above statementsEven places such as parking lots have the "no refund" disclosures signs of, for example "$Parking Non-Refundable".
It is completely inexcusable for a business to have no disclosure displayed anywhere in writing on the website or any emailsI never used a curse word at the representative, that is yet another statement from the businessThat is why it should be required for this business to have recorded phone lines established, to ensure everything is recorded to validate situations when there is discrepancies as such
I do not accept the resolution provided by this businessClearly, this issue goes beyond the replacement of an instructorAs previously stated, I want my money to be refunded in the full amount, and do not want to do business with this company
*** ***
When *** enrolled his friend and himself on February 25th for the course starting March 3rd 2015, he was told verbally that after hours of
enrolling, the deposits of $each were non refundable, however could be put towards any other class in the future and that the deposits do not expireWhen the student called on March 3rd he stated that the classroom wasn't what he thought it would be, however the photo posted on the website is the exact classroom, to help others understand what it looks like so there isn't any confusion or miss-representationThe student was again told about the hour period that is our refund policyThe student became aggravated, but the representative stayed calm with him to help himOur refund policy also states, if the students is still not satisfied after being aware of the hour refund policy, that the next step would be to email the corporationThe student started yelling and hung up when told this***'s friend, *** then called to speak about the situationHe was given the same explanation, and he took down the email address givenAfter explain to the student a few times the refund policy he became very aggravated and did not want to take the next step of emailing his complaint, and demanded a different optionHe then started using curse words towards the representative and towards the schooling facility and the representative was forced to hangup*** then emailed in the following day on March 4th, He stated a different complaint than what he did over the phoneHe was then sent the refund policy via email again*** Had not emailed in yet, but we emailed him the refund policy as well so that he could understand more about the situation*** sent a very strange text, but acknowledged the fact of receiving the response from the business about his complaintWe did not know either of their complaints were about the instructor when they called in, otherwise we would've gladly told them they could attend a different class with a different instructorBoth Students deposits are still valid, and they are still able to attend when they choose, and it will be with a different instructor
[redacted]'s friend enrolled himself & [redacted] on February 25th 2015 for the course starting March 3rd 2015, he was told verbally that after 72 hours of enrolling, the deposits of $100 each were non refundable, however could be put towards any other class in the future and that the deposits do...
not expire. When the student called on March 3rd he stated that the classroom wasn't what he thought it would be, however the photo posted on the website is the exact classroom, to help others understand what it looks like so there isn't any confusion or miss-representation. The student was again told about the 72 hour period that is our refund policy. The student became aggravated, but the representative stayed calm with him to help him. Our refund policy also states, if the students is still not satisfied after being aware of the 72 hour refund policy, that the next step would be to email the corporation. The student started yelling and hung up when told this. [redacted] then called to speak about the situation. He was given the same explanation, and he took down the email address given. After explaining to the student a few times the refund policy he became very aggravated and did not want to take the next step of emailing his complaint, and demanded a different option. He then started using curse words towards the representative (very harshly and calling the representative specific cruel names) and towards the schooling facility and the representative was forced to hangup. [redacted] then emailed in the following day on March 4th, 2015. He stated a different complaint than what he did over the phone. He was then sent the refund policy via email again. [redacted] Had not emailed in yet, but we emailed him the refund policy as well so that he could understand more about the situation. [redacted] sent a very strange text, but did acknowledged the fact of receiving the response from the business about his complaint, therefore he did receive a response about his complaint and made it clear that he received it. A copy of this text can be provided if needed. We did not know either of their complaints were about the instructor when they called in, otherwise we would've gladly told them they could attend a different class with a different instructor. Both Students deposits are still valid, and they are still able to attend when they choose, and it will be with a different instructor.
I am rejecting this response because: Flordia bar tending school states that by march 4th 2015 they had yet to
receive an email regarding this issue which is a false statement. On march 3rd
at 11:27p.m A few hours after the incident occurred I sent an email to Florida bar tending school stating my reason for not wanting to attend their class, As I
was told to do so by the representative I spoke to on the phone at the time of the
incident order to receive my refund. On the following day, I made several
attempts to contact someone from the school via telephone and email regarding
my problem.
Florida bar tending school did not respond to this complaint from
the Revdex.com until March 9th which means they had a
total of five days to review my emails and follow up with a response via email
or telephone. It has been over a week now and I have not received a single phone
call or email from anyone at Florida bar tending school. If I was not clear in
the original complaint or in the emails I sent to the school, my problem was
not the class itself nor was it the time that the class was being held. My
first problem with attending this course would be the instructor who was
heavily under the influence and the fact that she asked to leave the class in
the first five minutes to purchase lottery tickets while on the clock.
On February
25th I called in to Florida bar tending school and spoke to [redacted]
who at that time did not disclose any information about a refund policy. Nor is
it in any of the emails I received once registering with the school. On March 3rd
the day of the incident at 6:06 p.m I spoke to the same representative ([redacted])
who was very rude and not understanding of my problem. So my second reason
would be the disrespectful manner the representative had with myself and my
friend when trying to discuss this incident with her over the phone. And
Finally as I stated before that it has been over a week and I still have not
received a call from this business in attempt to make things right. So I do not
wish to “reschedule for a different class with a different instructor” because
I no longer wish to do business with a company that does not value their
customers.
I have full documentation for the Revdex.com of emails and
call logs I have in my phone as record of unanswered attempts to reach Florida
bartending school. I do not accept this response from Florida bartending
school and would like to simply receive my full refund and move forward with my
bartending career with a different school.
Regards,
[redacted]