I am rejecting this response because: Flordia bar tending school states that by march 4th they had yet to receive an email regarding this issue which is a statementOn march 3rd at 11:27p.m A few hours after the incident occurred I sent an email to Florida bar tending school stating my reason for not wanting to attend their class, As I was told to do so by the representative I spoke to on the phone at the time of the incident order to receive my refundOn the following day, I made several attempts to contact someone from the school via telephone and email regarding my problem Florida bar tending school did not respond to this complaint from the Revdex.com until March 9th which means they had a total of five days to review my emails and follow up with a response via email or telephoneIt has been over a week now and I have not received a single phone call or email from anyone at Florida bar tending schoolIf I was not clear in the original complaint or in the emails I sent to the school, my problem was not the class itself nor was it the time that the class was being heldMy first problem with attending this course would be the instructor who was heavily under the influence and the fact that she asked to leave the class in the first five minutes to purchase lottery tickets while on the clock On February 25th I called in to Florida bar tending school and spoke to [redacted] who at that time did not disclose any information about a refund policyNor is it in any of the emails I received once registering with the schoolOn March 3rd the day of the incident at 6:p.m I spoke to the same representative ( [redacted] ) who was very rude and not understanding of my problemSo my second reason would be the disrespectful manner the representative had with myself and my friend when trying to discuss this incident with her over the phoneAnd Finally as I stated before that it has been over a week and I still have not received a call from this business in attempt to make things rightSo I do not wish to “reschedule for a different class with a different instructor” because I no longer wish to do business with a company that does not value their customers I have full documentation for the Revdex.com of emails and call logs I have in my phone as record of unanswered attempts to reach Florida bartending schoolI do not accept this response from Florida bartending school and would like to simply receive my full refund and move forward with my bartending career with a different school Regards, [redacted] ***
[redacted] , ***'s friend enrolled himself & [redacted] on February 25th for the course starting March 3rd 2015, he was told verbally that after hours of enrolling, the deposits of $each were non refundable, however could be put towards any other class in the future and that the deposits do not expireWhen the student called on March 3rd he stated that the classroom wasn't what he thought it would be, however the photo posted on the website is the exact classroom, to help others understand what it looks like so there isn't any confusion or miss-representationThe student was again told about the hour period that is our refund policyThe student became aggravated, but the representative stayed calm with him to help himOur refund policy also states, if the students is still not satisfied after being aware of the hour refund policy, that the next step would be to email the corporationThe student started yelling and hung up when told this [redacted] then called to speak about the situationHe was given the same explanation, and he took down the email address givenAfter explaining to the student a few times the refund policy he became very aggravated and did not want to take the next step of emailing his complaint, and demanded a different optionHe then started using curse words towards the representative (very harshly and calling the representative specific cruel names) and towards the schooling facility and the representative was forced to hangup [redacted] then emailed in the following day on March 4th, He stated a different complaint than what he did over the phoneHe was then sent the refund policy via email again [redacted] Had not emailed in yet, but we emailed him the refund policy as well so that he could understand more about the situation [redacted] sent a very strange text, but did acknowledged the fact of receiving the response from the business about his complaint, therefore he did receive a response about his complaint and made it clear that he received itA copy of this text can be provided if neededWe did not know either of their complaints were about the instructor when they called in, otherwise we would've gladly told them they could attend a different class with a different instructorBoth Students deposits are still valid, and they are still able to attend when they choose, and it will be with a different instructor
I am rejecting this response because: Flordia bar tending school states that by march 4th they had yet to receive an email regarding this issue which is a statementOn march 3rd at 11:27p.m A few hours after the incident occurred I sent an email to Florida bar tending school stating my reason for not wanting to attend their class, As I was told to do so by the representative I spoke to on the phone at the time of the incident order to receive my refundOn the following day, I made several attempts to contact someone from the school via telephone and email regarding my problem Florida bar tending school did not respond to this complaint from the Revdex.com until March 9th which means they had a total of five days to review my emails and follow up with a response via email or telephoneIt has been over a week now and I have not received a single phone call or email from anyone at Florida bar tending schoolIf I was not clear in the original complaint or in the emails I sent to the school, my problem was not the class itself nor was it the time that the class was being heldMy first problem with attending this course would be the instructor who was heavily under the influence and the fact that she asked to leave the class in the first five minutes to purchase lottery tickets while on the clock On February 25th I called in to Florida bar tending school and spoke to [redacted] who at that time did not disclose any information about a refund policyNor is it in any of the emails I received once registering with the schoolOn March 3rd the day of the incident at 6:p.m I spoke to the same representative ( [redacted] ) who was very rude and not understanding of my problemSo my second reason would be the disrespectful manner the representative had with myself and my friend when trying to discuss this incident with her over the phoneAnd Finally as I stated before that it has been over a week and I still have not received a call from this business in attempt to make things rightSo I do not wish to “reschedule for a different class with a different instructor” because I no longer wish to do business with a company that does not value their customers I have full documentation for the Revdex.com of emails and call logs I have in my phone as record of unanswered attempts to reach Florida bartending schoolI do not accept this response from Florida bartending school and would like to simply receive my full refund and move forward with my bartending career with a different school Regards, [redacted] ***
[redacted] , ***'s friend enrolled himself & [redacted] on February 25th for the course starting March 3rd 2015, he was told verbally that after hours of enrolling, the deposits of $each were non refundable, however could be put towards any other class in the future and that the deposits do not expireWhen the student called on March 3rd he stated that the classroom wasn't what he thought it would be, however the photo posted on the website is the exact classroom, to help others understand what it looks like so there isn't any confusion or miss-representationThe student was again told about the hour period that is our refund policyThe student became aggravated, but the representative stayed calm with him to help himOur refund policy also states, if the students is still not satisfied after being aware of the hour refund policy, that the next step would be to email the corporationThe student started yelling and hung up when told this [redacted] then called to speak about the situationHe was given the same explanation, and he took down the email address givenAfter explaining to the student a few times the refund policy he became very aggravated and did not want to take the next step of emailing his complaint, and demanded a different optionHe then started using curse words towards the representative (very harshly and calling the representative specific cruel names) and towards the schooling facility and the representative was forced to hangup [redacted] then emailed in the following day on March 4th, He stated a different complaint than what he did over the phoneHe was then sent the refund policy via email again [redacted] Had not emailed in yet, but we emailed him the refund policy as well so that he could understand more about the situation [redacted] sent a very strange text, but did acknowledged the fact of receiving the response from the business about his complaint, therefore he did receive a response about his complaint and made it clear that he received itA copy of this text can be provided if neededWe did not know either of their complaints were about the instructor when they called in, otherwise we would've gladly told them they could attend a different class with a different instructorBoth Students deposits are still valid, and they are still able to attend when they choose, and it will be with a different instructor