Florida Cooling Store

Complaint: [redacted] I am rejecting this response because: Hi [redacted] ***,I was told to email youI am responding to the message from Florida Cooling Store.I called [redacted] in July because my a/c was not working rightHe would tell me a time and date that he was going to be here and not show upEvery reschedule, I had to call to see what happened and he gave me an excuseHe didn't even have to courtesy to call to let me know he was not going to show up When August was approaching and my year labor warranty was almost up I decided to report him to the Revdex.comThat is when [redacted] finally came to my home, he said my drain was cloggedMy drain was not cloggedHe put stuff in the drain anyway and it went right downIt was dripping outsideHe said he made some adjustments, said it was fixed and leftThe next day the a/c runs and runs and runs when the temp outside gets to or aboveThen after two hours of running it stops coolingThe thermostat is set to and the inside air temp reads I have to set the temp to to get it to stop running then gradually lower it until it starts acting againThis goes on from approximately 1pm to 6pm dailyThis is what it did previously to him coming and adjusting and unclogging a clog that was not cloggedIf there was a clog, it would have leaked by nowNo clogI lived in this house for years and never experienced thisI had a year old unit that cooled better then this and never did thisThe day after [redacted] supposiably cleared the drain, the a/c did the same thing [redacted] came back to my home the next day and told me we are having a heat wave to invest in a fan He said my ceiling and walls are hot, get a fan He said he made more adjustmentsIt still does not work properly The heat didn't work properly either but he said its supposed to come out cold after a while, these heaters are not made for the cold weatherHe said the fan is supposed to run with nothing coming outThe heat is another story, Stupid me again, trusted himHe insisted that my a/c should not be inspected because the City of [redacted] does not require inspections for jobs under $dollarsHe said I signed off on itStupid me trusting someone who I found on Revdex.com with an A+ ratingSo here I am with a brand new a/c unit that does not cool my home in the summer during the day and does not properly heat in the winterI wonder if I should use the unit at allAnd I am told I should get a fanNot good.I am completely dissatisfied and do not trust [redacted] to come in my home ever againI guess I am out $and will have to find an honest company who can fix the problem I am just baffled at the past years of summer heat I never had this a/c problem until I hired this company to replace the entire unitThis cannot be normalI do not want to have any dealings with this company ever again I want this reported and Please do not rate him as A+He is an F+ in my bookThank You [redacted] ***

Complaint: [redacted] I am rejecting this response because: The drain was not clogged, if it was the a/c would have worked after you leftYou had to come back the next day and you did tell me to get a fan due to the heat wave My roof is insulatedI am here 12years, this didn't happen with my old unit and we always have temps over plus degrees here in [redacted] Also I called you in July to come fix thisYou set several dates to come out and were no call no showI had to text you to see what happenedI have screenshots of those texts so don't lie like you did about telling me to get a fan You only came after I reported to Revdex.comI also have pics of the thermostat reading inside temps higher then what it was set for, if it was the drain, it would have backed up by now and leakedit would have also shut offIt didn't, I had to set the inside temp higher for the unit to shut offDon't insult meI am not as stupid as you would like me to be [redacted] Regards, [redacted]

I appreciate the concerns addressed in this complaint.Regarding the concerns, this is a unit that was installed year ago with a permit pulled from the City of [redacted] As we are registered with the state of [redacted] , and [redacted] , and the City Of [redacted] and the job was under $an inspection was and is not required With the signed exemption which we filed with the city in a timely fashion, the permit was paid for and finalized After meeting with the homeowner to address her concerns, I stated that I would arrange for a courtesy inspection by the city inspector as well.The concerns about temperature and cooling were discussed In this visit I found a blocked drain, that would intermittently shut off the outside compressor causing the temperature to rise during the hottest part of the day, it happened to also be in a heat wave with heat index in the degree area, so this was unacceptable After clearing the drain, and testing and going over the thermostat with the homeowner we both saw temperature readings from the supply vent that registered degrees, with an outside temperature of plus degrees We discussed the duct system in the home, and I did note that not having an attic space and having a ceiling temperature of degrees in the living room, made it difficult in the hottest of conditions for the air conditioner not to have to run continuously in the afternoons to keep it at the desired temperature.I also checked the superheat, and subcooling of the outside condenser to make sure that the refrigerant level was at an optimum level I balanced the charge and determined the inside, and outside unit to be running at optimal condition.I do apologize for missing and rescheduling appointments the prior week, and explained that I was in and emergency job at a [redacted] , and I was not able to make it to the home in time to address these concerns in a timely fashion.This was a brand new ton [redacted] Heat Pump, SEER installed to Code, and was, and is, the correct size for the home in which it is installed.I apologize for any frustration felt, and feel that we are in a good place with everything now.I look forward to servicing your heating and cooling needs now, and in the future.Thank you, [redacted] Florida Cooling Store Inc[redacted] , [redacted]