Florida Home Improvement Associates Inc.

Window installation did not meet inspection Damage to my home has not been repaired I have made multiple calls with no resolution of response
I hired FHIA to manufacture and install windows and sliding glass doors for my home When the building inspector came, the project did not meet code There was also damage to my stucco and paint that has not been repaired The screens for my sliders still have not arrived
I also financed this project with the company but they sold off my loan to another lender before I could even argue that I would not pay until issues were rectified
I have placed calls to the companyThe first was placed after the building inspector was here andI had to leave a message The second was to my 'personal representative'...the salesman who sold me the windows He said he would get back to me and never did The last call was to the main office in Orlando I was told I would be contacted by 'the boss' to arrange the repairs and deal with the issues

FHA failed to complete the project and I keep receiving excusesFHA did not complete installation of a drawer and backsplash in kitchen
I signed the contract on March 6, (Job# ***) Funding was approved on May 22, I've made payment on the loanOn the signed contract, the vendor said it would be completed in 2-daysThe start of this project took over a monthThe installation has dragged on for now months and it's still incompleteThe vendor makes excuses about the outstanding drawer that needs to be installedIn addition, the vendor has not installed the backsplashThe vendor left the boards for the drawers and the backsplash in my garageI've called multiple times and each time I am told someone will call me back or the technician will be at my house to complete the job

hours spent trying to get resolved, been going on since 1/11/Two home visits multiple errors, repairs still not madelack of urgency on company
windows were purchased on 3/14/Sales man was Jim W***Bathroom window was noticed broken on 1/11/17.On 1/11/I called multiple times only to be hung up on finally called the salesmanHe called me back and said he would have the service manager David call me backAt 11:David called me back and stated the window was being ordered as we spoke and that I would receive a call in a couple of weeks to have it replacedI waited weeks and called David back who gave me nothing but lame excuses as to why I had not been calledHe said he would look into it and get back to meHe got back to me the same day and said the window must have been misplaced they had moved.I told him after all this he had two weeks to get this taken care ofHe stated he could not get it back in two weeks but said he would have the glass in by 3/14/

Didn't get bronze windows requested
No inspector here while installing
Big window's leveling mechanism broke when being demonstrated
Never fin
On 4/26/We had all windows replaced by FHIAAn inspector was not present during installation(As Required)Half of my windows are left uncaulked with NO window treatments for privacyIt has been almost a month since the windows were installed and no contact from anyone in the company without us initiating the call We have gotten promise after promise that a crew would be here in the next two days...never showed any of the timesWe are still with no appropriate window treatments nor the caulking doneFor an almost $9,we are stuck Today my husband called and requested the FHIA supervisor of the
Area Manager, Tom B***, all he could do is leave a message on his phone.....REALLY?!?!

The job has not been completedThere is still parts missingThey refuse to return calls and come back to complete the job
They have not completed the job, they refuse to return my calls or come backThey promised if I signed the job complete they would make one of my payments so I didThere is still parts missing and the job has never been completedThey used the wrong materials and I am missing many things to have the job completedIf you can not fix this I will hire legal advise and I also have contacted the Attorney General

I was install with new windows one front window came damage I have not received any calls from the
company I left a text and voice massage no answer
job # ***, sale rep eddie P we order solar maxx impact after the install in October a service call was enter and inspection on 11-2-was schedule no one show and no one has call for the repairs I text the manager no reply left a voice massage to brenda in orlando no reply back I need this windows repair ASAP and the inspection done im about to start paying on 12/for a product that has been repair there is also a damage small window in the bathroom does work right I need the manager Sabastian S*** to call and set this right

Sliding glass door improperly installed in April Have tried on numerous occasions to get them to fix the problems without results
Side sills on stationary portions of glass doors cut too short allowing entry of bugs, dirt and waterScreens for doors improperly fitted, replaced, then ruined by installer not familiar with the jobHave been told that the sill parts were ordered when they were notnumerous phone calls from me have either been unanswered or provided excuses for why job was not doneHurricane season is fast approaching and we are stuck with leaky 8'x16' doors that we paid over $for

Reported moisture in between windows in master bedroom on (email)No contactSent email on for status, no response
Lifetime warranty on windows (installed priced
at $9000.00)Have been paid in fullReported moisture in between glass of window in bedroom on (email).Tom Harrington responded to email stating would get back to us by Monday.Never heard from himSent email on asking status of windowStill no responseHave contacted you and the Attorney Generals Office for help.Have had problems since installed in Moisture (water dripping) on bar/frame where lock mechanism is locatedStated couple in Jacksonville had the same problem.Only occurs when the temperature goes below freezing (Have pictures)Was told to open a window our house was too humid.Defeats purpose of new windows and there goes our heat out the window.Test window (one) was installed in kitchenLow quality window glass does not clean and has scratches and small dents.Complaine

Two years ago FHIA installed thermal windows on my houseThe Windows are grantee for as long as I own the homeThe sale man Phil C*** told me that FHIA will take care if any issues with the windowsAfter months of the install, I noticed that one windows weight balance for the lift if not workingWhen the windows opens it will not stay openI called FHIA several times and they state that they will send a technician to resolve the issueHowever, months has passed by and no one show upOn 9/14/I contact Phil C*** again and was told that he will report it to the services departmentYet, today, no one has contact me in regard of servicing my window
Order_Number: ***