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Florida Hydronic Solutions, Inc.

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Florida Hydronic Solutions, Inc. Reviews (20)

Upon receiving notification of the
issues, we contacted a glass company to have the window replacedIt was replaced on Thursday, March 22, by East End GlassWe strive to provide excellent customer service to our residents, this length of time was not acceptable to our standards either, for which you have my sincere apologies. I have also authorized a $credit to your account due to the length of time you had to wait for the repair With regard to the water bills, I immediately reviewed the historical expense and noticed the bills have increased. It is important to note that we allocate the water bills received from the cityFirst we take 25% off of the bill for common area usageThe balance is allocated to each resident based on the square footage of the apartment and the number of occupants. I requested the meters be re-read from the cityThe have confirmed the readings. When asked what could be causing the increase, they had no answerWe are taking steps to rule out any major leaks or other issues that could impact the billing. I have requested a supervisor contact me regarding the increased usage. This being said, at this time there are NO obvious leaks or any other reason that the city or we can find to cause the increaseThe utilities are being allocated correctly and in accordance with TECQ regulationsAll residents are affected by the increased cost and there is nothing we can do to reduce the expense at this time, but will continue to work with the city of Universal City to find means in which to reduce expense

To whom it may concern, This letter is in response to the complaint submitted on 06/27/regarding The Lodge on Perrin Creek ApartmentsThank you for the opportunity to respond and explain the other side of this caseOur goal is to treat all residents fairly, equally and impartialWe strive
for our residents to have a great, comfortable experience while living at The Lodge on Perrin Creek ApartmentsMs*** came into our office the day after this incident and we asked her to provide us with a copy of the police reportShe inquired about how she could break her lease and we explained that she would need to give us a 60-day Notice To Vacate, pay the reletting fee of $and would be responsible for her lease until the apartment was released or until her original lease expiration datePer her lease agreement she would also have to pay back the $concession she was given Attached is a copy of her current lease agreement and her Police ReportUnder Section of her lease agreement Release of Resident; states; You may have the right under Texas Law to terminate the Lease early in certain situations involving family violence, certain sexual offences, or stalking. I have attached the Texas Property Code 92.016, which states what steps Ms*** would need to take in order to terminate her lease agreementUpon returning with a copy of her Police Report (attached) she told us she has a Protective Order against her ex- boyfriend and when we reviewed her Police Report it stated her boyfriend is in Prison. The Protective Order would not cover this incident since he was in Prison, and we offered to transfer her to another Apartment on-site. She was happy with this decision and we started preparing to get Unit #ready for her to transfer into It’s in another building on the 3rd floor, and she liked the locationThe Management team has been in contact with her and to our knowledge she will be transferring to her new apartment this weekPlease let me know if you need any additional documentation or further assistance

We are grateful for the opportunity to respond and explain the our side of this case. We first want to sincerely apologize for the inconvenience of not having a washer and dryer. After maintenance attempted to repair the appliance and even provided a second technician for better
diagnostic it was determined to ultimately replace the machine. This machine was replaced on 6/20/17, five days after the initial Revdex.com complaint. Management has always done their best to find a reasonable solution for maintenance repairs. Unfortunately, we cannot replace an appliance without first trying to repair it. Management did have a solution to provide another 1st floor apartment to do laundry rather than going to a laundry matt. We sympathize with the frustration the resident must have felt and we are deeply sorry for the intrusion of time and frustration through this process. Management was also frustrated with vendor problems and delays that were out of our control. The manager of this community has also been in constant communication with the resident keeping them informed of all issues and status updates. We consider this case to be resolved

Revdex.com:
I have reviewed the response **de by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** Update: They helped us, we were in a difficult situation and I am happy they did offer us a extension on our lease however we decided to move

Implicity **nagement took over **nagement of the property on June 1, We worked diligently to get caught up with **ny pending work orders from prior **nagement company which did include items Mr** had reportedWe have currently completed all or Mr**’s service requests. Mr**
did also state that his contract included free internet and basic cableThe staff at Edge provided Mr** with the contact name and number of the cable representative so that he could schedule service set up at his convenienceHe was never denied the services. Mr** has given Edge a day notice to move outHe was assured that he would be released of his lease at the end of August and that he would not be charged any early termination fees. Thank you, *** *** Regional **nager Implicity **nagement Company Blanco Road, Suite San Antonio, Texas *** ***
*** ***
*** ***
E**il: *** Website: www.implicity**nagement.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, it is important to note that the wiring within the walls of the complex are not the internet providers and are provided by the complexTime Warner set up a third party to come in and set a new line which had to get approval from the property management because the existing line was from the complex many years priorThe technician noted that rodents most likely ate through the line causing the issues
Regards,
*** ***

Our offices moved at the end of June from *** *** *** ***. I have not received any forwarded mail. I am very surprised this complaint is still open. Please contact me directly on my cell at *** in hopes that it is resolved and if not immediate resolution.Our sincerest apologies. My office line is *** *** ***PresidentImplicity Management Company

Complaint: ***
I am rejecting this response because: when I spoke to the leasing agent she never once mentioned the "qualifications" to break the leaseShe told me I had no legitimate reason to break my lease, and that if I attempted to break my lease under any circumstances I would be taken to courtI brought up my protective order, as it is one of MANY reasons I have for being unhappy with the apartment complexGoing on weeks of a bullet home of my window.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:As of today I have yet to get my deposits backApt *** ; 1707 ** ** *** ReGards,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

This email is in response to the complaint submitted on 05/18/17 regarding Timber Ridge Apartments.  We are grateful for the opportunity to respond and explain the our side of this case.  We first want to sincerely apologize for this internet interruption.  Our goal is rectify this...

case and have internet restored and functioning as it should.  Unfortunately, the Timber Ridge staff is not trained in this field and is at the mercy of Spectrum Cable since it is their equipment.  Only Spectrum can update and modify the wiring necessary for it to work like it should. As soon as this complaint was received, I contacted [redacted] an Account Executive with Spectrum Community Solutions, on 5/23 via email and by text.  On 5/24 she texted back that she spoke to the Technical Operations team and this issue was already escalated to the maintenance team.  All contact information was provided for the resident.  The Spectrum team did reach out and sent a supervisor out to access the issue on 5/25.  Due to the long weekend, an update of this case from Spectrum was not available until today, Tuesday, May 30th.  [redacted], a Texas Area Manager, notified management that they will need to run wiring on the outside of the unit.  Management has given them permission to proceed with necessary repairs with the supervision of the Lead Maintenance at Timber Ridge.  This work will be completed by the end of this week or June 2nd.  [redacted], the Property Manager of Timber Ridge, is being copied and will be updated on the service repair to this unit.  Please let me know if I can be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and want my $600.00 check sent to the address indicated in my complaint.
Regards,
[redacted]

Dear Revdex.com,Implicity Management Company moved offices in June 2015, which may be the reason for my not receiving any mail from the Resident. I have not received to my knowledge any phone messages.   The complaint was forwarded to the Regional Manager.  It is my understanding that...

yes an agreement was reached however there appears to be an issue with the refund in that the check may have been lost.A new check will be cut immediately and the prior resident contacted in the event they would like to pick up or have delivered.Sincerely,[redacted]

Attached are both email correspondence with the resident.  This occurrence was on Thursday the 14th.  When she called numerous times to theanswering service, this type of call, though unique, was not on their list of reasons to notify neither maintenance nor management. ...

This is why the Manager did not respond.  The Manager had no idea that there was an issue in the middle of the night until the following morning.  Therefore, the Manager did not purposely disregard her complaint or concern as the resident assumed.Management explained to the resident that we will let her out of her lease with a 30-day written notice and she will not be charge penalties for breaking the lease.  To this date, we have not received her writtennotice to vacate.  The resident will be charged rent through her 30-day notice.The day of the incident, the resident came into the office and apologized to the manager for her tone and frustration.  The Manager also apologized to the resident for this occurrence and how it was handled.  They both shook hands and as they both understood each other’s prospective.  Management did offer to show the answering service call log to the resident, but the resident refused to look at it and said that it was okay and not necessary.At this point, the apartment hole was repaired and bids were obtained and approved to rectify the rodent issue.

Dear Revdex.com,[redacted], Regional Manager for Implicity Management Company spoke personally with this individual.  A short term extension was offered through March of 2016.  The party would not be charged for the short term lease above and beyond what the renewal rate offered was.The...

Resident has given notice and is moving.  To our knowledge he is satisfied.  In the event there are any outstanding issues please feel free to have the resident contact us.

From: [redacted] [mailto:[redacted]] Sent: Thursday, April 20, 2017 5:52 PMTo: info <[redacted]>; info <[redacted]>Cc: The Lodge On Perrin Creek <[redacted]>; [redacted]...

<[redacted].[redacted]>; [redacted] <[redacted].[redacted]>; [redacted] <[redacted].[redacted]>Subject: ID [redacted] regarding complaint submitted on 04/10/17Importance: HighTo whom this may concern:  This email is in response to the complaint submitted on 04/10/2017 regarding The Lodge at Perrin Creek Apartments.    We are grateful for the opportunity to respond and explain the other side of this of this case.  We first want to sincerely apologize for any miscommunication and misunderstanding when Mr. and Mrs. [redacted] were moving out.  Our goal is to treat all resident fairly, equally and impartial.  Additionally, we want to provide a clean and as new as possible apartment when a resident move in.  The complaint states that [redacted] assisted with the move out notice and suggested renting a shampoo machine to clean the carpet.  What may have not been disclosed or discussed with [redacted] was that the resident had a puppy in the apartment.  So renting a shampoo machine is futile for this situation as a professional is required to shampoo the carpet when a pet owning resident moves out.  At the time of their move in, this carpet was brand new.  As you can see by the attached photos, there are pet urine stains on the carpet, pad and the concrete floor.  These stain can be found in the dining room and bedroom area.  It is too soon to get a copy of an invoice from the vendor.  We would be happy to disclose the amount once completed.  Implicity does not pad or gain income from damages and will only charge for the fees management was charged to shampoo and treat the concrete, carpet and padding.Attached the portion of this resident’s Pet Addendum – reference # 19 Move-Out:  it states: when you move out, you’ll pay for de-fleaing, deodorizing, and shampooing to protect future residents from possible health hazards, regardless of how long the animal was there. We- not you – will arrange for these services. It’s in her lease that she signed and agreed to.The estimated amount quoted was between $50 and $100, which is not an unreasonable amount for a Pet Treatment.  This is charged for the protection of the new resident who may be allergic to dander or who may have a pet that may want to mark their territory after detecting prior pet urine.  Additionally, the pet deposit of $250 was waived upon move in since they unfortunately gave notice soon after moving in.  The $100 pet fee she was charged (in lieu of a normally $200 non-refundable fee) is a fee and should not have been considered a deposit which would be applied to damages in this case.  This non-refundable fee is ancillary income. We will have this account finalized by the end of April and will provide Mrs. [redacted] a Financial Account Statement with a balance or refund for unit # [redacted].Please let me know if I can be of further assistanceSincerely,[redacted]Regional Property ManagerImplicity Management Company[redacted] Office: [redacted]    |    Cell: [redacted]  |  Fax: [redacted]Email:   [redacted]www.implicitymanagement.com Integrity – “The quality or state of being of sound moral principle; uprightness, honesty, and sincerity”DISCLAIMER: This message (including any attachments) contains confidential information intended for a specific individual and purpose, and its content is protected by law. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying or distribution of this transmission, or taking any action based on it, is strictly prohibited.

Revdex.com:
I greatly appreciate the credit and your attempt to figure out the water situation. Thank you very much.
Regards,
[redacted]

Dear Aviation Resident,We sincerely apologize for your window and will have it fixed first thing Monday.Regarding utility billing I have copied [redacted] the [redacted] Manager for response.  Thank you for your patience. [redacted]

We are looking into this complaint and will respond next week. My apologies for any delay. [redacted]PresidentImplicity Management Company

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