Customer was issued a store credit for his cash purchases as soon as he made the return His credit card was refunded for the credit card purchases after the merchandise was returned The credit card processor initially delayed the refund That was beyond our control
The NO CASH REFUND Policy is not new, is posted and appears on each receipt This is a common small retail policy to prevent fraud and in store robberies CASH is not kept on the premises If we were to process a check by mail refund, that would have to be requested by the customer in writing, and could take up to days to process If the customer or any customer were to make a purchase that they thought they were planning to return, we would recommend using a credit card and not paying cash We have received numerous calls and emails from this customer demanding CASH backCustomer claims to be a regular customer however he was in once in and twice in All of his purchases were by credit card until this last time, where he paid partially in cash and then returned the cash items It would be easy to use the store credit in either of our stores for his pool or spa
Complaint: 11696037
I am rejecting this response because:
Regards,
[redacted]
Customer was issued a store credit for his cash purchases as soon as he made the return. His credit card was refunded for the credit card purchases after the merchandise was returned. The credit card processor initially delayed the refund. That was beyond our control. **I SEE THIS JUST CREDITED A FEW DAYS AGO, THREE WEEKS SINCE PURCHASE. ACCEPTED.**The NO CASH REFUND Policy is not new, is posted and appears on each receipt. This is a common small retail policy to prevent fraud and in store robberies. CASH is not kept on the premises.**I TOLD DAN A CHECK WOULD BE FINE. HE SAID HE COULDN'T DO ANYTHING, ONLY THE OWNER. I HAVE THAT IN WRITING FROM HIM. I SAID TELL THE OWNER. NOTHING HAPPENED. I CALLED AND LEFT MESSAGES, NOTHING HAPPENED. THE SMALL POSTED SIGN IS ON THE NORTH-FACING WALL, I WAS AT THE WEST REGISTER. MIKE KNEW I MAY RETURN IT AND ENCOURAGED CASH FOR A DISCOUNT, SAID NOTHING. WHAT GOOD IS A POLICY PRINTED ON THE RECEIPT YOU SEE ONLY AFTER YOU'VE COMPLETED THE PURCHASE?If we were to process a check by mail refund, that would have to be requested by the customer in writing, and could take up to 30 days to process. **I DID REQUEST IT IN WRITING TWO DAYS AFTER THE RETURN, AS EMAILED TO ME BY DAN. I HAVE EMAILS TO PROVE IT. IT HAS BEEN THIRTY DAYS.If the customer or any customer were to make a purchase that they thought they were planning to return, we would recommend using a credit card and not paying cash. *NICE YOU RECOMMEND THAT NOW AFTER THE PURCHASE AND YOU HAVE MY MONEY. I WAS GOING TO USE A CARD AND MIKE KNEW I MAY RETURN IT, THEN HE RECOMMENDED I USE CASH TO GET A DISCOUNT. HE DID NOT SAY ANYTHING ABOUT THAT POLICY.We have received numerous calls and emails from this customer demanding CASH back. Customer claims to be a regular customer. however he was in once in 2016 and twice in 2015. All of his purchases were by credit card until this last time, where he paid partially in cash and then returned the cash items. It would be easy to use the store credit in either of our stores for his pool or spa. **I TOLD DAN NUMEROUS TIMES A CHECK WOULD BE FINE. I HAVE PAID CASH OTHER TIMES WHEN I WAS THERE, NOT REFLECTED IN YOUR STORE RECORDS. I DON'T WANT CREDIT, I WANT MY MONEY BACK AS I WAS ASSURED BY MIKE. CASH OR CHECK.YES YOU'VE RECEIVED NUMEROUS CALLS ON YOUR ANSWERING MACHINE AND HAVE NOT RETURNED EVEN ONE OF THEM! DAN JUST SAYS TALK TO OWNER. WHY HAVE YOU NOT CALLED ME BACK SO WE COULD RESOLVE THIS EASILY AND IN A FRIENDLY MANNER? WHY WAIT TO HAVE TO GET THE Revdex.com INVOLVED? SEND ME A CHECK FOR MY REFUND AND ALL IS DONE.
Customer was issued a store credit for his cash purchases as soon as he made the return His credit card was refunded for the credit card purchases after the merchandise was returned The credit card processor initially delayed the refund That was beyond our control
The NO CASH REFUND Policy is not new, is posted and appears on each receipt This is a common small retail policy to prevent fraud and in store robberies CASH is not kept on the premises If we were to process a check by mail refund, that would have to be requested by the customer in writing, and could take up to days to process If the customer or any customer were to make a purchase that they thought they were planning to return, we would recommend using a credit card and not paying cash We have received numerous calls and emails from this customer demanding CASH backCustomer claims to be a regular customer however he was in once in and twice in All of his purchases were by credit card until this last time, where he paid partially in cash and then returned the cash items It would be easy to use the store credit in either of our stores for his pool or spa
Complaint: 11696037
I am rejecting this response because:
Regards,
[redacted]
Customer was issued a store credit for his cash purchases as soon as he made the return. His credit card was refunded for the credit card purchases after the merchandise was returned. The credit card processor initially delayed the refund. That was beyond our control. **I SEE THIS JUST CREDITED A FEW DAYS AGO, THREE WEEKS SINCE PURCHASE. ACCEPTED.**The NO CASH REFUND Policy is not new, is posted and appears on each receipt. This is a common small retail policy to prevent fraud and in store robberies. CASH is not kept on the premises.**I TOLD DAN A CHECK WOULD BE FINE. HE SAID HE COULDN'T DO ANYTHING, ONLY THE OWNER. I HAVE THAT IN WRITING FROM HIM. I SAID TELL THE OWNER. NOTHING HAPPENED. I CALLED AND LEFT MESSAGES, NOTHING HAPPENED. THE SMALL POSTED SIGN IS ON THE NORTH-FACING WALL, I WAS AT THE WEST REGISTER. MIKE KNEW I MAY RETURN IT AND ENCOURAGED CASH FOR A DISCOUNT, SAID NOTHING. WHAT GOOD IS A POLICY PRINTED ON THE RECEIPT YOU SEE ONLY AFTER YOU'VE COMPLETED THE PURCHASE?If we were to process a check by mail refund, that would have to be requested by the customer in writing, and could take up to 30 days to process. **I DID REQUEST IT IN WRITING TWO DAYS AFTER THE RETURN, AS EMAILED TO ME BY DAN. I HAVE EMAILS TO PROVE IT. IT HAS BEEN THIRTY DAYS.If the customer or any customer were to make a purchase that they thought they were planning to return, we would recommend using a credit card and not paying cash. *NICE YOU RECOMMEND THAT NOW AFTER THE PURCHASE AND YOU HAVE MY MONEY. I WAS GOING TO USE A CARD AND MIKE KNEW I MAY RETURN IT, THEN HE RECOMMENDED I USE CASH TO GET A DISCOUNT. HE DID NOT SAY ANYTHING ABOUT THAT POLICY.We have received numerous calls and emails from this customer demanding CASH back. Customer claims to be a regular customer. however he was in once in 2016 and twice in 2015. All of his purchases were by credit card until this last time, where he paid partially in cash and then returned the cash items. It would be easy to use the store credit in either of our stores for his pool or spa. **I TOLD DAN NUMEROUS TIMES A CHECK WOULD BE FINE. I HAVE PAID CASH OTHER TIMES WHEN I WAS THERE, NOT REFLECTED IN YOUR STORE RECORDS. I DON'T WANT CREDIT, I WANT MY MONEY BACK AS I WAS ASSURED BY MIKE. CASH OR CHECK.YES YOU'VE RECEIVED NUMEROUS CALLS ON YOUR ANSWERING MACHINE AND HAVE NOT RETURNED EVEN ONE OF THEM! DAN JUST SAYS TALK TO OWNER. WHY HAVE YOU NOT CALLED ME BACK SO WE COULD RESOLVE THIS EASILY AND IN A FRIENDLY MANNER? WHY WAIT TO HAVE TO GET THE Revdex.com INVOLVED? SEND ME A CHECK FOR MY REFUND AND ALL IS DONE.