? We are sorry to hear that the experience was less than perfect at our storeWe do take our “No Regrets” policy very seriously and in ALL cases we want to extend our customers the benefit of the doubt and try to make things right any way we canIn full disclosure this vehicle had nearly 170,miles on it at the time of purchaseIt emphatically passed the state highway patrol safety test in its pre-delivery inspectionThe customer took delivery in July as statedIt was heavily discounted to compensate for the high miles and multiple disclosure forms were signed where the customer acknowledged that there was some inherent risk in buying this vehicleWe did indeed fix an engine mount for the customerThe engine mount repair and the catalytic converter were identified as two separate issues and the customer chose to take care of the engine mount firstWe did not suggest in any way that the repair of the engine mount would relieve the symptoms of the other problemWe offered to pay for ALL of the labor (in an effort to promote customer good will) on the catalytic converter even though the customer is 4-months removed from buying the truckWe feel like that is a very generous offer and one we are still willing to make good on ? ? ? Tyson M [redacted] General Manager Murdock Chevrolet S W Woods Cross, UT W ###-###-#### F ###-###-####
Complaint: [redacted] I am rejecting this response because:? ? This has nothing to do with the miles on the vehicleThat is not what we are having the problem with, again, Its the being misled to fix something that we were told would fix our main concern of the vehicle and did nothingI only brought my car in to get the mount replaced because I was told by Murdock that it would fix the hesitation on the shift, otherwise I would have not done the repair and spent almost all that money on that and maybe would have spent it on what actually mattered to fix the problem of my carIf they wont refund and really want to get this closed on satisfactory note to the customer then instead of me coming up with $(that I don't have after spending on the mount that? didn't? fix anything) for the part and them doing the labor for free, then I would like them to fix the leak to the cooler lines Sincerely, [redacted] ***
? We are sorry to hear that the experience was less than perfect at our storeWe do take our “No Regrets” policy very seriously and in ALL cases we want to extend our customers the benefit of the doubt and try to make things right any way we canIn full disclosure this vehicle had nearly 170,miles on it at the time of purchaseIt emphatically passed the state highway patrol safety test in its pre-delivery inspectionThe customer took delivery in July as statedIt was heavily discounted to compensate for the high miles and multiple disclosure forms were signed where the customer acknowledged that there was some inherent risk in buying this vehicleWe did indeed fix an engine mount for the customerThe engine mount repair and the catalytic converter were identified as two separate issues and the customer chose to take care of the engine mount firstWe did not suggest in any way that the repair of the engine mount would relieve the symptoms of the other problemWe offered to pay for ALL of the labor (in an effort to promote customer good will) on the catalytic converter even though the customer is 4-months removed from buying the truckWe feel like that is a very generous offer and one we are still willing to make good on ? ? ? Tyson M [redacted] General Manager Murdock Chevrolet S W Woods Cross, UT W ###-###-#### F ###-###-####
Complaint: [redacted] I am rejecting this response because:? ? This has nothing to do with the miles on the vehicleThat is not what we are having the problem with, again, Its the being misled to fix something that we were told would fix our main concern of the vehicle and did nothingI only brought my car in to get the mount replaced because I was told by Murdock that it would fix the hesitation on the shift, otherwise I would have not done the repair and spent almost all that money on that and maybe would have spent it on what actually mattered to fix the problem of my carIf they wont refund and really want to get this closed on satisfactory note to the customer then instead of me coming up with $(that I don't have after spending on the mount that? didn't? fix anything) for the part and them doing the labor for free, then I would like them to fix the leak to the cooler lines Sincerely, [redacted] ***