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Florida Pool & Spa

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Florida Pool & Spa Reviews (1)

We have reviewed your letter of notification of complaint and offer the following response:
We installed a new pool liner for *** *** May From to the end of 2014, the services provided to her was for opening and closing her pool as well as service calls to deal with repairs to her
equipmentWe did not provide maintenance on the pool until At which time, they contracted us to perform maintenance service on a bi-weekly basis since thenPart of the maintenance service is to check and adjust chemical levelsEach time we were at their property for this service, we tested and adjusted their chemical levels
Since the installation of the pool liner in 2011, we have been contacted by the customer to provide service for issues with the poolAs early as August 2011, we noted and advised the customer that their PH level was too low and needed to be corrected before it started causing irremovable wrinkles in the linerBy September 2013, we noted and advised the customer that the liner was wrinkled because of PH damage Throughout the pool season the customer was advised of the PH levels and wrinkles in the liner
When we opened the pool for them this year, they asked us to provide the maintenance service so as to avoid any further issues with their PH levelsThey were advised that if we provided bi-weekly service, they would have to maintain their levels on the week that we were not there, as the chemical levels should be checked and adjusted on a weekly basisThey understood and wished to continue on the bi-weekly plan
We were contacted by Mr*** the week of July 20, demanding that we replace the linerAs we do not feel that we are responsible for their neglect, we advised Mr*** that we would not replace the linerHe inquired about the liner warranty, and we told him that the manufacturer's warranty does not cover wrinkles due to chemical damage, but that he could call them to see what they would do for him
We take pride in providing professional service to all of our customers satisfactorilyIt is our policy to follow up with all customer inquiries and requests
If you have any questions, or would like to follow up with us, please do not hesitate to contact me

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Address: 394 Fee Fee Rd, Maryland Heights, Missouri, United States, 63043-3214

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