Florida State Unlimted Realty Reviews (%countItem)
Florida State Unlimted Realty Rating
Address: 2020 W Brandon Blvd Ste 145, Brandon, Florida, United States, 33511-4732
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We toured a house and paid the application fee with an hour of viewing, only to find that another couple also did as well.
We toured a house on Friday, June 10th, with agent Kim who was dressed as if she was headed to the gym. As we were touring, she informed us that the house wouldnt be ready since the previous tenants just moved out yesturday. After being rushed out the house, she jumped in her running car. lI received the link an hour later and applied to the house. Kim asked me follow up questions after I submitted,which I answered the same day, Friday. Monday, she responded that she will put in the application. On Tuesday, we received notification that the house was approved for someone else as our previous landlord did not respond quickly enough.
At no point in time did Kim tell us that others were applying or that the listing would stay up until someone was approved. It seems they are collecting as many fees on a house only to pick whoever they feel is fit. I have emailed Kim asking for their process as well as where on the application it says first come, first serve. I have not recieved a response.
I would like a refund of $150 for my two application fees.
After several emails, and waiting a week, I received my refund. I learned that they had multiple applications. I believe I'm the only one that has complained about them, which is why I got my money back.
Contacted Remax in regards to a terminated real estate contract.
We hired a realtor from this brokerage to sell and buy a new construction home. During this process unsaid realtor changed brokerages. As a result the new construction contract and the sales contract were listed under different brokerages. From the beginning unsaid realtor had issues completing simple tasks. This resulted in a soured relationship, which led to us voicing our concerns to her broker and ultimately the unsaid realtor was released from her brokerage. Due to her negligence her broker apologized to us and terminated our sales contract without consequence. In an effort to sever all ties with unsaid realtor, we reached out to Remax as well. We were immediately met with resistance. Ignored text and unanswered phone calls. It seems they don't care about the customer it's all about the money. After waiting for several unreturned phone calls we showed up in there office and she was very defensive. Jennifer R. was very dismissive and shut us down from the beginning. Flat out told us she will not remove herself from a terminated contract. Very nonchalant about our situation and what we've endured threw this process. Ive been a firefighter for 10 years and I have never been made to feel so worthless while in uniform. I will never recommend this brokerage to anyone! They have low review ratings for a reason! If you need to purchase or sell a home DO NOT USE THIS REALTY/BROKERAGE.
At this point ive hired a new realtor and would like Remax and unsaid realtor to removed themselves, so we can complete the purchase of our home without incident.
Thank you for the feedback, we are always looking for insight on how to improve our operations. That said, the request being made is not reasonable for the situation.
Phone calls were returned in a reasonable fashion by a Broker/Owner of the business. While I understand they may not have met your expectations for immediacy, the dialogue with our office unfolded in a matter of a few days and required responses from parties no long associated with our Brokerage. This unfortunately is outside of our control and takes time.
Your meeting with a Broker/Owner occurred in a glass conference room where I personally witnessed the discussion and could hear the conversation. At no point was anyone unkind or disrespectful, though yes- you were advised we are not willing to fulfill your request.
We presented alternatives to assist you in the transaction, offering the full support of the Brokerage. This was declined, we were advised we would receive a phone call from another Realtor representing you on the sale of your existing home.
Immediately upon this unscheduled meeting ending, we began receiving social media complaints.
Important to note, at no point was our office hired to sell this individuals existing home, we are being asked to be held accountable for actions incurred from another Brokerage. The service our Brokerage provided was fulfilled months before you hired a different Brokerage to sell your home. You terminated that Brokerage, not RE/MAX Realty Unlimited.
Our Owners, staff members and support vendors stand ready to assist in anyway as needed. Unfortunately, the request asked of us is not reasonable under the circumstances.
RE/MAX Realty Unlimited (an award winning office), its staff and large network of licensed professionals has assisted thousands of individuals in buying or selling homes. Our team, which includes dozens of Military and 1st Response affiliated parties, is committed to supporting our community.
Please contact us direct with any questions or if we can assist in anyway or if there are additional relevant details we should consider.
(The consumer indicated he/she DID NOT accept the response from the business.)
Obviously the person responding to this complaint did not understand or read or maybe didn't care to read or our original concern. Remax has nothing to do with the sale of our current home nor was this ever stated. Just another example of the dont give a *** attitude that was displayed to us. We specifically were addressing the purchase of our new construction home. However once unsaid Remax employee realized our concern wasn't new business she was very dismissive. Our issue was time sensitive. Yes the meeting was unscheduled. I waited a week for a return call, without so much as an update. We also asked if my current realtor could contact her, she agreed. Then later dismissed her. Yes we expressed our frustration on social media. At no point are we holding Remax responsible for another brokerages short comings, But we are holding Remax responsible for the negligence of a realtor that was in their employ. Nothing about this interaction says award winning. Even the fact that the Broker/owner isn't responding to this concern herself, further shows the don't give a *** attitude. It took almost 3 weeks for Remax to respond to this correspondence. Again, another example of their commitment to the community.
We appreciate the feedback, and the response is drafted by an equal owner of the company- the complaint is deemed important - though the outcome remains unchanged as it Is not a reasonable request.
The concern was time sensitive and a time sensitive alternative was suggested- and subsequently denied.
We understand there was only (1) solution you were seeking, unfortunately we could not accommodate the (1) outcome acceptable for you.
The Original Agent referenced, while affiliated with our company fulfilled all obligations as outlined in New construction purchase Agreement. MONTHS LATER, you Re- hired this same Agent who then worked at a different Brokerage (not RE/MAX Realty Unlimited), and then had issues. If you have additional information available that we should consider about our portion of your transaction, we again, encourage you to send it over.
While we understand your goals in trying to streamline the complex process of Buying/Selling multiple homes, the solution you required was not reasonable. Further, any solutions proposed were immediately declined as there was only one acceptable solution.
Our office and it's team are available to assist in any reasonable way.
Best regards
We rented a home with Jenny C. and she used our deposit to upgrade the home and not used for what a deposit should be used for.
We rented a home 21/2 years ago from Jenny C. She took pictures of the house with an outdated camera that were all blurry. The reason she took certain angels and blurry photos was to avoid any damages to the home. When we moved in she handed us inspection sheet. As we were new to renting a home and understand that this is not a new home we did not notate every crack in the 20 year old fridge. awe did write some things like cracked grout that eventually lead to cracked tiles. We were charged for after we moved out. If tile grout is cracked and not fixed the tiles will start to crack. We were also charged to upgrade a sink that was reported on the inspection list that there was rust. We had to pay for outdoor carriage lights that were also reported on the inspection sheet. We were good tenants and anything we broke we agreed to pay and are in agreement in paying for but failing the tubs and sinks after 2 1/2 years is normal wear and tear and nothing the tenant should have to pay for. I feel this is common practice for Jenny just to use the security deposit to get the home move in ready for the next occupants at the previous tenants expense, that is not what a security deposit is supposed to be used for. My understanding is a security deposit is to cover damages. After calculating the list Jenny gave me she should have deducted around $600 from our deposit. Instead she used $1700 to make upgrades. This is unethical and people should not be allowed to operate business in this fashion.
I am seeking a refund of a portion of the security deposit totaling $1100.
RE/MAX Realty Unlimited does not engage in property management, this complaint should be directed to Florida State Unlimited Realty Inc.
In response to this complaint, all security deposit claims are the actual claims of the owner, not the Property Management company. These claims are the landlords sole discretion under the terms of the mutually agreed upon lease.
At the time this complaint was received, dialogue was still happening between the tenant and property manager. We are confident of an amicable resolution.
We encourage and welcome tenants to work with their property management for clarification and resolution of their dispute. We are available by phone at anytime to discuss the matter further.
Pictures, receipts and/or documentation are always provided to the tenant to validate Security Deposit claims.
(The consumer indicated he/she DID NOT accept the response from the business.)
Jenny has allowed the owners of this house to continue manipulating the situation. I want to know why we received a bill for cracked tiles when we noted the grout was cracked. The pictures that Jenny took of the house were blurry and could not see anything. The area of hole in walls that we have pics of where holes were was avoided. The sink being replaced was totally ignored in our response from owner. at his was reported in a service request and was never addressed but taken out of our security deposit. The list goes on and on. I do not want to go to small claims. Purr but nobody is helping us recover our deposit that was used for expenses that we are not responsible for. They will keep using pics that are at least 3 years old for the new tenants. They will also lose all their deposit just so the owners can update the house and Jenny just accepts anything the owners want so she can get a paycheck. This is unethical!
Two of the agents who work at this real estate agency, Marie W. and Steven S., acted unethically and dishonestly in representing me.
I had employed Remax to represent me in the sale of my house. The two agents I retained were Marie W. and Steven S. They, in fact, did find a buyer for my house but then sabotaged the process when I failed to comply with all of their demands. They also represented the buyer in this transaction but never were balanced in their dual representation. The buyers viewed the house and three hours after they viewed it, they made an offer which I accepted. According to Marie W., who showed them the house, "they loved it". Upon acceptance of the offer, Marie came over to my house the next day with paperwork for me to sign. She then proceeded to tell me that in order to close the deal successfully I would have to pick up all of the closing costs for the buyer plus a $600 one-year appliance service contract. This was never disclosed to me at the time the offer was made. It was only revealed to me when the paperwork had already been prepared. I accepted these terms because I felt if I refused, it would jeopardize the deal. Subsequently, some minor issues were found in the house inspection which were not at all significant. Steve demanded that I pay these costs as well even though both parties had already signed an "As Is" contract. When I discussed this with Steve and told him I would not agree to these repairs because of the nature of the "As Is" contract, he screamed over the phone that he would "cancel the contract if I did not agree to these demands". When I formally declined to pay for these repairs, Steve, the next day, informed me that the buyers "would not proceed" with the transaction. In essence, I believe Steve made good on his threat to "cancel the deal". This in spite of the fact that the buyers "loved the house". I immediately requested an "unconditional release" from my contract with Remax which was promptly granted. Later that day, I had my new real estate agent try to contact the potential buyers with a revised offer but they never responded. In fact, I reached out to them as well and they never responded to me either. I believe Steve and Marie influenced them to not respond to any attempts to contact them by any party.
During the entire time I retained Steve and Marie in the sale of my house (approximately 3 weeks) they demonstrated a degree of negligence and unethical behavior which I found quite disturbing. After they listed my house, they had to be told by me that both the *** and *** websites had my house still listed by the previous real estate agency. This was one week after they were retained. In addition, they had to be told that none of the amenities found in my 55+ community were included in my listing. When I told Steve about this he lied and said it was there. In fact, what he did, was tell me he would get back to me in 5 minutes and then he proceeded to upload those pictures to my listing telling me all the while that they were there. You should also know that they have used "stock pictures" from the community to show the amenities which I understand is in violation of the Real Estate industry's normal operating procedure. All real estate agents are supposed to use only pictures of community amenities that they take.
Steve and Marie engage in one violation after another and are completely unethical in their dealings with clients. They use tactics of intimidation and harassment to get the deal completed and if it doesn't go exactly they way they want, they sabotage the deal. This should not be tolerated in the industry. I tried to get Remax to handle this internally but they chose to ignore the entire matter after informing me how seriously they took my complaint.
I'm not sure what the proper resolution should be but I know that the "buyers" and me had agreed to a May 20, 2019 closing date. Now I have to start all over again to find another buyer with no hope of closing in May. In fact, I found a house to buy which I will close on May 17th and had hoped to have the proceeds from my house to partially pay for the new house. I think that Remax should, at least, pay all of my expenses to "hold the house" until I find another buyer. This would include HOA fees, taxes, and utilities. In addition, I think Remax should have to make some punitive payments to me for the undo stress this cancelled transaction has put on me.
Contact Name and Title: A.H. Managing Director
Contact Phone: 8136840016
Contact Email: ***@rruhomes.com
Thank you for the opportunity to respond, we are familiar with this clients transaction as we received a call from Mr. shortly after the contract being cancelled.
Mr. hired RE/MAX Realty Unlimited agents Marie W. and Steve S. to list his property in Wimauma. Shortly after the property went to market, Mr. was presented with an exceptional written offer (this offer was presented to Mr. just days after going to market even though the property had been previously listed with a different agent) from Buyers who were excited about the prospect of moving in. Mr. accepted this written offer.
Marie and Steve had the property under contract in a matter of days with a cash offer, so it clearly was marketed well. This is after Marie and Steve getting the listing after being with Mr' ***'s first Agent.
Please note, as of the date of this response the property is still available for sale with now a 3rd Agent.
During the allowed upon inspection period, Buyers requested a few minor items be repaired with the property. Mr. declined their requests against the advice of his Agent. The prospective buyers then made their independent decision that they did not want to move forward without these minor repairs being addressed.
Both the Seller and the Buyer made independent decisions which unfortunately resulted in the contract being cancelled. Mr. being advised of the Buyer's unwillingness to move forward does not constitute a threat. Both the Buyer and Seller have rights specifically outlined in the State approved As-Is contract they signed at the start of the transaction and all parties operated within the agreed upon contract.
Marie and Steve have assisted hundreds of families with the sale or purchase of a home. Both Agents are highly experienced with an extensive track record of client focused transactions. Based on our discussions with both Mr. and the Agents, the review of the complaint and examining the underlying facts, we do not agree with Mr. position on the matter.
We are available to discuss the matter further as needed.
(The consumer indicated he/she DID NOT accept the response from the business.)
I am in receipt of the response from A. H., the managing partner of the ReMax office where Marie W. and Steve S. operate from and I must say the response is woefully inadequate and not reflective of the interactions I had with Marie and Steve. While there are some true statements made, there are many omissions which is the basis of my complaint.
First, Steve and Marie had the account for over a week before they did get me a buyer, not a few days! The problems with them arose after I got the offer to buy the house which I accepted! Upon acceptance, Marie came to my house and revealed, for the first time, that I would be responsible for paying ALL of the closing costs for the buyer. This was never mentioned to me before the offer was accepted. When I expressed concern about this, Marie told me that there is a law in Hillsborough County, Florida that the sellers pick up all of the closing costs. This is NOT true. There is no such law! However, Marie and Steve were using an untruth to justify their demand that I paying the closing costs. Next, Marie told me I would have to pay $600 for a one-year appliance contract for the "buyer". She claimed that all of her sellers are requested to do that. Once again, this was never mentioned to me before the offer was made.
Ultimately I did agree to pay the closing costs, and the $600 one-year home warraanty, but when Steve demanded I pay for the trivial items identified in the home inspection (which would have amounted to less than $500), I refused to pay. It was at that point that Steve screamed over the phone that if I didn't pay for those minor repairs, he would "cancel the deal". That is an exact quote. When I reiterated that I would not pay for these items for repair, the deal did, in fact, get cancelled as Steve threatened! No doubt in my mind that Steve did influence the buyers to pick another house in my community since there were over 70 houses on the Market at that time.
My complaint is based not such much on the cancellation of the deal but the unprofessional and unethical way it was handled. Telling people that it is law in Hillsborough County that the seller "must pick up the closing costs" is an outright lie and should itself, invalidate Marie and Steve's licenses to practice real estate in Florida. In addition, Steve yelling at me over the phone that if I did not agree to all if his terms, he would "cancel" the deal I'm sure is a total violation of the Florida Real Estate code of conduct for real estate agents.
I have no doubt that Steve and Marie "sabotaged" my transaction because they knew that there other houses in my community which they could get their customers to buy with little or no effort.
There was also an inherent "conflict of interest" in this case because Steve and Marie represented both parties in this transaction. My understanding is that if this is done, the agents are supposed to represent both parties in a fair and equitable manner. This was not done. Once they got an offer that I accepted, they proceeded to represent ONLY the interests of the buyer and virtually excluded me from the process. They violated their responsibilities to me as my listing agents.
Throughout my interactions with Steve and Marie I found them to be totally negligent and cavalier in their attitudes towards me and their responsibilities. For instance, they had to be told that *** and Realtor.com still had my house listed with the previous agent more than a week after I listed with them. Only then did they take corrective action! They also had to be told that pictures of the community amenities (pools, gym etc.) were not posted on the MLS listing. Steve will deny this happened but other agents told me this was true and a glaring omission.
The explanation I have provided here is, in fact, what transpired prior to the termination of my agreement with the buyers so to suggest that the cancellation was solely based on my refusal to pay for the minor repairs found in the inspection report is a total misrepresentation of the facts. I agreed to everything demanded of me except for that. In addition, I included the washer and dryer which was not part of the original listing. I believe I was more than fair in trying to get the transaction completed and Steve and Marie undermined the deal because they knew they could easily get the buyers to select another house almost immediately. This is not the way listing agents should act on behalf of their client.