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Florida's Best Termite & Pest Control

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Florida's Best Termite & Pest Control Reviews (1)

[redacted] did call May 8, 2015, and declined emergency service
with out on call technician, as she didn’t know whether she still had any parts
and labor warranty and did not want to pay for those services.On May 11, 2015, our office Manager, who has been with our
firm for over 10 years and is...

always courteous and professional, spoke with **
[redacted] after looking at her file, which has the same warranty status paperwork
the customer received from the manufacturer, and informed her that her extended
parts and labor warranty has expired on January 17, 2015. At that time, she
stated she did not access to the appointment book as our [redacted] was
going over scheduled calls with the technicians for Monday were booked out at
least through Wednesday to schedule any regular hours appointment from
customers who had called the previous week. She asked that if she had not
received a call back from our office due to the volume of incoming calls for
her to place try calling back, and no appointment was given to her at that
time. Our [redacted] made the return call to the customer to try and
schedule but did not reach her and left a voicemail. [redacted] did not return
her phone call until the afternoon on Wednesday May 13, 2015, and was informed
we did not have any openings until the following week during regular office
hours, as we had to return to warranty customers to install parts from previous
calls earlier in the week. She apologized to the customer stating we were trying
to get to as many customers as possible and offered our emergency services once
again where customer declined and then hung up on the call.

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