Florissant Furniture & Rug Gallery

Complaint: [redacted] I am rejecting this response because: there is no information provided to help me with the issues I am have with this establishment as a wholeIf I am filling a complaint it should be obvious that my first action was to speak to there representatives *** and who ever else Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/02/18) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @aol.com [redacted] did discuss the payment option with customer all sales are final

Final Consumer Response / [redacted] (5200, 24, 2016/02/17) */

Initial Business Response / [redacted] (1000, 5, 2015/08/13) */ Send me your address I will bring it to you or you are more than welcome to exchange it today you didn't give me chance to talkAnd you want to take me to court if you want to exchange it today stop by or your address and number when we have delivery in your area with in the next days I will exchange it

Did you purchase extended insurance on your table ?? And I need to see her receipt please if there is something to do about this I will send my guys to take care of her problem cost of 85$ service call let me know what you like to do

When a customer ask for finance I will not turn them down we do offer finance and we do offer days same as cash contract goes to the customer e Mail on the spot with all leading options if you did know about the days and you want to pay off in days call the finance company and pay them off
and you will not pay more than $ by the way we tell every body about the high interest if not paid in days

The customer made a purchase that was financed through *** *** with payments made to themThere is a day early pay off that was offered but the customer failed to make payments and is now paying interestWe went to the customer's home times and replaced items twice

We did go to her house it was a queen bed she was wrong

store policy that pick up customer are responsible for any damage she did sign that she got her boxes in good condition and she didnt have any problem when we took the boxes to the ground because her truck wasnt there

my store policy does not allow me to refund money but she is more than welcome to exchange her box any time

Recliner and 2 red chairs on Saturday truck to redeliver and the pink head board was her choice not ours trash removal cost 40$ store policy every thing will be taking care of tomorrow along with my 500$ cod amount customer didn’t pay so far and got the free 50” tv along with other...

items recliner and 2 red chairs will be on delivery March 3rd 2018 after 4pm

Final Consumer Response /* (5200, 24, 2016/02/17) */

Call acceptance now customer service at [redacted] talk to [redacted] and he will take care of you

Initial Business Response /* (1000, 5, 2015/08/13) */
Send me your address I will bring it to you or you are more than welcome to exchange it today you didn't give me chance to talk. And you want to take me to court if you want to exchange it today stop by or your address and number when we have...

delivery in your area with in the next 2 days I will exchange it

Complaint: [redacted]
I am rejecting this response because: there is no information provided to help me with the issues I am have with this  establishment as a whole. If I am filling a complaint it...

should be obvious that my first action was to speak to there representatives [redacted] and who ever else. 
Sincerely,
[redacted]

I have been to this customers house and exchanged the sofa loveseat with no problem even though I feel like I did not deliver it in that condition. We exchanged it, no questions asked, with a brand new set. As far as the mattress, she came to me weeks, almost a month or two after she had it in her...

possession talking about the side seams coming apart. I told her I would exchange it out no problem. We made a couple attempts to go out to her house and no one would answer. Her son was home last time and refused to open the door for us. We told her we would not be able to go back out without paying a delivery fee.
As far as financing, we acquire financing for customers. The issues with payment lies within the finance company.

Initial Business Response /* (1000, 5, 2016/02/18) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@aol.com
[redacted] did discuss the payment option with customer all sales are final