Revdex.com complaint #[redacted], thank you for your patience as we review Ms. [redacted] concerns regarding making payment for services that she have received from [redacted] for [redacted] [redacted]. We are currently reaching out to patient and have made several...
attempts to contact her to discuss other options on her outstanding balance and is awaiting a response from patient.Thank you,
thank you for your patience as we review Ms. [redacted]’s (case# [redacted]) billing concerns for services that she have received from [redacted]. We are currently reaching out to Ms. [redacted] to discuss her outstanding balance and is awaiting a response from patient. Tracy B[redacted]Hawai‘i Pacific HealthPatient Billing Analyst[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Hi [redacted]
all customer service representatives that I have been in contact with have been from the business the complaint is against.
the credit card information (number and CV) was typed out in an email to Melodie at Hawaii Pacific Health and she typed the wrong information to be processed (the credit company confirmed this and I am trying to get written confirmation of this). On a separate date, a customer service representative told me over the phone that I could fill out an online form to make payment, however the form wouldn't accept the zip code (not a US zip nor is it my address).
The payment would have already been processed with out the credit card address had the CV code been typed correctly.
However, I received a letter in the mail stating that the payment was declined (because of the incorrect CV) in the wrong amount from what I owed. Meaning, had the correct CV code been typed, they would have been charging me $715 more than what I owed. In that sense, thankfully Melodie sent the incorrect information to be processed.
Revdex.com complaint #[redacted]; Payment discrepancy has been resolved with patient. The case is resolved and closed with Hawai‘i Pacific Health. We thank you and appreciate your patience with this matter.Thank you
Revdex.com complaint #[redacted], thank you for your patience as we review Ms. [redacted] concerns regarding making payment for services that she have received from [redacted] for [redacted] [redacted]. We are currently reaching out to patient and have made several...
attempts to contact her to discuss other options on her outstanding balance and is awaiting a response from patient.Thank you,
[redacted]
[redacted]Kaina Kelley,...
thank you for your patience as we review Ms. [redacted]’s (case# [redacted]) billing concerns for services that she have received from [redacted]. We are currently reaching out to Ms. [redacted] to discuss her outstanding balance and is awaiting a response from patient. Tracy B[redacted]Hawai‘i Pacific HealthPatient Billing Analyst[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Hi [redacted]
all customer service representatives that I have been in contact with have been from the business the complaint is against.
the credit card information (number and CV) was typed out in an email to Melodie at Hawaii Pacific Health and she typed the wrong information to be processed (the credit company confirmed this and I am trying to get written confirmation of this). On a separate date, a customer service representative told me over the phone that I could fill out an online form to make payment, however the form wouldn't accept the zip code (not a US zip nor is it my address).
The payment would have already been processed with out the credit card address had the CV code been typed correctly.
However, I received a letter in the mail stating that the payment was declined (because of the incorrect CV) in the wrong amount from what I owed. Meaning, had the correct CV code been typed, they would have been charging me $715 more than what I owed. In that sense, thankfully Melodie sent the incorrect information to be processed.
Best,
[redacted]
Revdex.com complaint #[redacted]; Payment discrepancy has been resolved with patient. The case is resolved and closed with Hawai‘i Pacific Health. We thank you and appreciate your patience with this matter.Thank you