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Florsheim Shoe Outlet 404

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Florsheim Shoe Outlet 404 Reviews (2)

Hi ***, On 2/22/ [redacted] came into our store to purchase shoesHe had different types of his own insoles to try on with the our shoesHe tried on and walked around the store with the shoes onHe ended up buying pairs with our Buy One Get One 50% off promotionEach pair was $and he received one of them at 50% off because of our promo On 2/27/ [redacted] and his wife came into the store to return one of the shoesThe shoe he was returning was used and happened to be the full price one($89.90)He kept the half price oneHe was asked if he wanted to exchange the shoeHe and his wife looked around the storeHe tried on different styles with his insoles againHe found a style that he liked but we did not have his sizeHe was told that we could order it for him and he refusedHis wife was insisting that he get it ordered but he kept refusingHis wife told him multiple times to just get the shoe ordered, he kept telling her NOHe was given a store credit of $He asked why he was only being given $We explained to him that when people do the Buy One Get One 50% off promo and return the regular price shoe and keep the 50% off shoe, that we have to adjust the price of the shoe they keptHe said that he understood and that he was OK with thatHe either called or came back into our store later on in the day and wanted to order a shoeWe ordered the shoe to come to our store and he was told that we would call him when the shoe came in so he could try it on On 3/3/we called [redacted] to notify him that we had received the shoeHe said he would be in in a few days On 3/5/ [redacted] came into the store and tried on the shoes with his insolesHe walked around the store with them on and even tried on another size to make sure they fit properlyHe decided on one of the sizes and purchased the pair of shoes and used his store credit As far as we know, the problem has been resolvedIt looks like he wrote a complaint against us before he got his other pair of shoesIf you need any further information, please feel free to contact us Thank You, ***

Hi [redacted],
On 2/22/14 [redacted] came into our store to purchase shoes. He had 3 different types of his own insoles to try on with the our shoes. He tried on and walked around the store with the shoes on. He ended up buying 2 pairs with our Buy One Get One 50% off promotion. Each...

pair was
$89.90 and he received one of them at 50% off because of our promo.
On 2/27/14 [redacted] and his wife came into the store to return one of the shoes. The shoe he was returning was used and happened to be the full price one($89.90). He kept the half price one. He was asked if he wanted to exchange the shoe. He and his wife looked around the store. He tried on different styles with his insoles again. He found a style that he liked but we did not have his size. He was told that we could order it for him and he refused. His wife was insisting that he get it ordered but he kept refusing. His wife told him multiple times to just get the shoe ordered, he kept telling her NO. He was given a store credit of $48.66. He asked why he was only being given $48.66. We explained to him that when people do the Buy One Get One 50% off promo and return the regular price shoe and keep the 50% off shoe, that we have to adjust the price of the shoe they kept. He said that he understood and that he was OK with that. He either called or came back into our store later on in the day and wanted to order a shoe. We ordered the shoe to come to our store and he was told that we would call him when the shoe came in so he could try it on.
On 3/3/14 we called [redacted] to notify him that we had received the shoe. He said he would be in in a few days.
On 3/5/14 [redacted] came into the store and tried on the shoes with his insoles. He walked around the store with them on and even tried on another size to make sure they fit properly. He decided on one of the sizes and purchased the pair of shoes and used his store credit.
As far as we know, the problem has been resolved. It looks like he wrote a complaint against us before he got his other pair of shoes. If you need any further information, please feel free to contact us.
 
Thank You,
[redacted]

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Address: 4015 S Interstate 35 Ste 215, San Marcos, Texas, United States, 78666-5952

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