Flory Industries

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Once the theft was reported we immediately turned the information over to our insurance company to handle the claim directly with the owner of the stolen equipmentUnfortunately, due to the valuation process of the equipment and various absences within the insurance company the payment of the claim was delayedAs soon as management became aware of the delay in settlement we pushed the carrier and our broker for immediate settlementThe settlement has been finalized and the equipment owner is in the process of replacing the trailer and steam cleaner with new productsWe regret the delay in this settlement process as Flory Industries has been manufacturing and repairing equipment since and we are committed to 100% customer satisfaction in a timely manner

Once the theft was reported we immediately turned the information over to our insurance company to handle the claim directly with the owner of the stolen equipment. Unfortunately, due to the valuation process of the equipment and various absences within the insurance company the payment of the claim...

was delayed. As soon as management became aware of the delay in settlement we pushed the carrier and our broker for immediate settlement. The settlement has been finalized and the equipment owner is in the process of replacing the trailer and steam cleaner with new products. We regret the delay in this settlement process as Flory Industries has been manufacturing and repairing equipment since 1936 and we are committed to 100% customer satisfaction in a timely manner.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: A service was to be perform on my carpet cleaning machine which is mounted into a trailer. During their inspection I noted a oil leak that I was concern. After replacing a gasket a compression test was done and the test came with a weak cylinder which cause BLOW BYPASS. Option was to rebuild the motor or replace it. I decide to replace the motor since I nearly rebuilt 80% of the unit with new parts. The original motor had only 900-925 hrs which is very low. I had them install a new motor with 0 hrs before receiving my unit. A call was made to me that my equipment was ready to go. I went a few days later and paid $3680.75 to be told 30 minutes after my machine was stolen for there shop. A police report was file a few hours after. This company did not secure my trailer by putting a tongue lock or lock to the doors. A clean entry with no property damage was done and none of there equipment was tamper. I see it as a inside job. Contact person in charge [redacted] assure me that there insurance company would take care of it. A month later I have not heard from them.Desired Settlement: A few ways I would settle to avoid court cost. Refund my money $3,680.75, I will settle for what their insurance company value my carpet cleaning machine at $13,108.37, My trailer which cost me $5,500Or get me a new carpet machine with the same hours or $13,108.37, Refund 3680.75, Refund trailer cost or replace with the same set up.

Business

Response:

Once the theft was reported we immediately turned the information over to our insurance company to handle the claim directly with the owner of the stolen equipment. Unfortunately, due to the valuation process of the equipment and various absences within the insurance company the payment of the claim was delayed. As soon as management became aware of the delay in settlement we pushed the carrier and our broker for immediate settlement. The settlement has been finalized and the equipment owner is in the process of replacing the trailer and steam cleaner with new products. We regret the delay in this settlement process as Flory Industries has been manufacturing and repairing equipment since 1936 and we are committed to 100% customer satisfaction in a timely manner.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.