Dear Ms***,I have reviewed the former tenants complaints as well as our response It doesn't appear to me that the apartment unit was in bad condition when the tenant moved in but it is apparent there was an ant problem, which we had to take care of It is very troubling to me whenever one of our tenants are broken into Even though crime is out of our control we sympathize with the victims and do everything in our power to help better secure the home or apartmentBecause Ms [redacted] was broken into twice, I'd like to make the following concessions: Qualify her notice as May 13th to June 13th 2014, which will result in a $creditEliminate the $charge for steam cleaning carpetsReduce the charge of $for marks, stains, and damage beyond wear and tear to the walls to $The new amended move-out charges will end up giving Ms [redacted] a $credit against the original charges of $1,035.00, essentially this will bring her new balance to $I do hope this measure will be able to bring a resolution to this matterSincerely, [redacted] Property Manager
March 24,
RE: Revdex.com Case #
***
*
Dear Revdex.com,
On November 1st, 2014, we took over the
property at *** *** *** from another management company. At the time of the transfer, *** ***
lived at *** *** *** ** and was on a month-to-month leaseHer lease was
dated March 1st, 2009. Ms
*** did not sign a new lease with Flournoy & Calhoun Realtors.
After speaking with the Property Manager, a decision was
made to only charge Ms*** a prorated amount of rent for the days in August
2015. The amount owed for August
rent is $The total balance on
her ledger is $
Attached is a copy of Ms***’s ledger and the key
return form dated August 6th
Please let us know if you have any additional questions
or concerns
Sincerely,
*** ** ***
Flournoy & Calhoun Realtors
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
November 11, 2015[redacted]500 12th StreetColumbus, GA 31902RE: Revdex.com Case #: [redacted]Dear Ms. [redacted],We are in receipt of the claim by Ms. [redacted] regarding the collection letter she received from Receivable Management Group totaling...
$1,035.00.Ms. [redacted]' occupied [redacted] [redacted] for over 2 years. The total amount owed is due to rent owed for not giving a full 30 day notice as noted on the lease and for damages done to property upon move out. Ms. [redacted] gave notice on May 13, 2014; however, our lease it states that all notices must be given on the 1st of the month. The additional charges reflect items that were considered not normal wear and tear. Ms. [redacted]' first concern was regarding the cleanliness and the colony of ants that were in the apartment when she moved in. Attached I have the work order and bill that was paid prior to Ms. [redacted] moving in. Our vendor cleaned and maintenanced the unit totaling $1,250.00. We also responded to the ant issue by sending Pesty John's on July 5, 2012. We asked that they treat the ants that were under the carpet according to Ms. [redacted]. The work order and bill totaling $45.00 is attached and we paid for. Her second concern is that she believes our staff lied to her when she asked if the previous renter had any problems or issues with break ins. She stated we said they (previous renters) didn't. We do not give any information in regards to police reports that happen to previous tenants. We ask prospects to check with the police station and they will provide a history of the area concerned. We are not obligated to give out any type of information. We sympathized with the Ms. [redacted] when she had the break ins, unfortunately we have no control over crimes that our tenants incur. Third area of concern was the disposition letter, (move out letter). The disposition letter which explains total maintenance charges and outstanding amount owed was mailed to Ms. [redacted] on June 18, 2014. No forwarding address provided. The letter was mailed to the [redacted] Most of our past tenants forward their mail to their new address. When Ms. [redacted] turned in her keys she was told that she would lose the deposit due to non payment of June 2014 rent and yes she could have rented an apartment with us again if only the unit was left in good condition and had a zero balance on her account. When our tenants turn in their keys there is no way of us knowing the condition of the home until our field agent performs the move out inspection. Ms. [redacted]' last concern is that she received a letter from our collection agency, Receivable Management Group one year later without any previous letters. Again, had Ms. [redacted] provided a forwarding address she would have received a disposition letter a couple of days after the move out. I hope I have answered all of her questions or concerns. Ms. [redacted] was a good tenant and paid on time. Our only concern was the move out conditions. Sincerely,[redacted]Office ManagerFlournoy & Calhoun Realtors
size="3">
Re: Complaint I.D. [redacted]
Dear Revdex.com,
I have researched the tenancy of [redacted]. She leased
the apartment of [redacted]. beginning November 1, 2014. It is
unclear as to the actual date she moved out because there was no 30 day notice
given. On August the 6th 2015 she turned her keys into the front
office.
Because there was no 30 day notice (required under our
lease) the tenant was charged for the month of August. There were also some
security deposit deductions for conditions in her apartment for which we found beyond
normal wear & tear.
I am enclosing Ms. [redacted]’s security deposit move-out
reconciliation for your review.
Please let me know if you have any other questions or
concerns.
Sincerely,
[redacted]
Property Manager
Dear Ms. [redacted],I have reviewed the former tenants complaints as well as our response. It doesn't appear to me that the apartment unit was in bad condition when the tenant moved in but it is apparent there was an ant problem, which we had to take care of. It is very troubling to me whenever one of our tenants are broken into. Even though crime is out of our control we sympathize with the victims and do everything in our power to help better secure the home or apartment. Because Ms. [redacted] was broken into twice, I'd like to make the following concessions:
Qualify her notice as May 13th 2014 to June 13th 2014, which will result in a $337.16 credit.
Eliminate the $75 charge for steam cleaning carpets.
Reduce the charge of $600 for marks, stains, and damage beyond normal wear and tear to the walls to $200.
The new amended move-out charges will end up giving Ms. [redacted] a $712.16 credit against the original charges of $1,035.00, essentially this will bring her new balance to $322.84.
I do hope this measure will be able to bring a resolution to this matter.
Sincerely,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I will pay the updated outstanding amount to Flournoy & Calhoun Realty immediately.
Regards,
[redacted]
Dear Ms***,I have reviewed the former tenants complaints as well as our response It doesn't appear to me that the apartment unit was in bad condition when the tenant moved in but it is apparent there was an ant problem, which we had to take care of It is very troubling to me whenever one of our tenants are broken into Even though crime is out of our control we sympathize with the victims and do everything in our power to help better secure the home or apartmentBecause Ms [redacted] was broken into twice, I'd like to make the following concessions: Qualify her notice as May 13th to June 13th 2014, which will result in a $creditEliminate the $charge for steam cleaning carpetsReduce the charge of $for marks, stains, and damage beyond wear and tear to the walls to $The new amended move-out charges will end up giving Ms [redacted] a $credit against the original charges of $1,035.00, essentially this will bring her new balance to $I do hope this measure will be able to bring a resolution to this matterSincerely, [redacted] Property Manager
March 24,
RE: Revdex.com Case #
***
*
Dear Revdex.com,
On November 1st, 2014, we took over the
property at *** *** *** from another management company. At the time of the transfer, *** ***
lived at *** *** *** ** and was on a month-to-month leaseHer lease was
dated March 1st, 2009. Ms
*** did not sign a new lease with Flournoy & Calhoun Realtors.
After speaking with the Property Manager, a decision was
made to only charge Ms*** a prorated amount of rent for the days in August
2015. The amount owed for August
rent is $The total balance on
her ledger is $
Attached is a copy of Ms***’s ledger and the key
return form dated August 6th
Please let us know if you have any additional questions
or concerns
Sincerely,
*** ** ***
Flournoy & Calhoun Realtors
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
November 11, 2015[redacted]500 12th StreetColumbus, GA 31902RE: Revdex.com Case #: [redacted]Dear Ms. [redacted],We are in receipt of the claim by Ms. [redacted] regarding the collection letter she received from Receivable Management Group totaling...
$1,035.00.Ms. [redacted]' occupied [redacted] [redacted] for over 2 years. The total amount owed is due to rent owed for not giving a full 30 day notice as noted on the lease and for damages done to property upon move out. Ms. [redacted] gave notice on May 13, 2014; however, our lease it states that all notices must be given on the 1st of the month. The additional charges reflect items that were considered not normal wear and tear. Ms. [redacted]' first concern was regarding the cleanliness and the colony of ants that were in the apartment when she moved in. Attached I have the work order and bill that was paid prior to Ms. [redacted] moving in. Our vendor cleaned and maintenanced the unit totaling $1,250.00. We also responded to the ant issue by sending Pesty John's on July 5, 2012. We asked that they treat the ants that were under the carpet according to Ms. [redacted]. The work order and bill totaling $45.00 is attached and we paid for. Her second concern is that she believes our staff lied to her when she asked if the previous renter had any problems or issues with break ins. She stated we said they (previous renters) didn't. We do not give any information in regards to police reports that happen to previous tenants. We ask prospects to check with the police station and they will provide a history of the area concerned. We are not obligated to give out any type of information. We sympathized with the Ms. [redacted] when she had the break ins, unfortunately we have no control over crimes that our tenants incur. Third area of concern was the disposition letter, (move out letter). The disposition letter which explains total maintenance charges and outstanding amount owed was mailed to Ms. [redacted] on June 18, 2014. No forwarding address provided. The letter was mailed to the [redacted] Most of our past tenants forward their mail to their new address. When Ms. [redacted] turned in her keys she was told that she would lose the deposit due to non payment of June 2014 rent and yes she could have rented an apartment with us again if only the unit was left in good condition and had a zero balance on her account. When our tenants turn in their keys there is no way of us knowing the condition of the home until our field agent performs the move out inspection. Ms. [redacted]' last concern is that she received a letter from our collection agency, Receivable Management Group one year later without any previous letters. Again, had Ms. [redacted] provided a forwarding address she would have received a disposition letter a couple of days after the move out. I hope I have answered all of her questions or concerns. Ms. [redacted] was a good tenant and paid on time. Our only concern was the move out conditions. Sincerely,[redacted]Office ManagerFlournoy & Calhoun Realtors
March 21, 2016
size="3">
Re: Complaint I.D. [redacted]
Dear Revdex.com,
I have researched the tenancy of [redacted]. She leased
the apartment of [redacted]. beginning November 1, 2014. It is
unclear as to the actual date she moved out because there was no 30 day notice
given. On August the 6th 2015 she turned her keys into the front
office.
Because there was no 30 day notice (required under our
lease) the tenant was charged for the month of August. There were also some
security deposit deductions for conditions in her apartment for which we found beyond
normal wear & tear.
I am enclosing Ms. [redacted]’s security deposit move-out
reconciliation for your review.
Please let me know if you have any other questions or
concerns.
Sincerely,
[redacted]
Property Manager
Dear Ms. [redacted],I have reviewed the former tenants complaints as well as our response. It doesn't appear to me that the apartment unit was in bad condition when the tenant moved in but it is apparent there was an ant problem, which we had to take care of. It is very troubling to me whenever one of our tenants are broken into. Even though crime is out of our control we sympathize with the victims and do everything in our power to help better secure the home or apartment. Because Ms. [redacted] was broken into twice, I'd like to make the following concessions:
Qualify her notice as May 13th 2014 to June 13th 2014, which will result in a $337.16 credit.
Eliminate the $75 charge for steam cleaning carpets.
Reduce the charge of $600 for marks, stains, and damage beyond normal wear and tear to the walls to $200.
The new amended move-out charges will end up giving Ms. [redacted] a $712.16 credit against the original charges of $1,035.00, essentially this will bring her new balance to $322.84.
I do hope this measure will be able to bring a resolution to this matter.
Sincerely,
[redacted]
Property Manager
See attached
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I will pay the updated outstanding amount to Flournoy & Calhoun Realty immediately.
Regards,
[redacted]