Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
In regards to the yard first of all I would like to say that we do take care of our property (stated in previous email) have common senseSince we were accused of both not taking care of our yard and not having any commons sense when it comes to the yard I would like to say that I don't appreciate either one of these commentsAlso the grass did not die due to lack of water the grass that is dead was already dead and never grew from when it was initially put down. What is dead is due too the water not draining properly in multiple areas of the yard and the grass then "drowned". As for the landscapers coming we were never personally notified that they were comingWe were notified via last message on this boardWhen you have the specific day they are coming we need to be notified a day in advanced so that we can make sure the gate is unlocked***THE GATE IS LOCKED 24/7*** If we do not have proper notice the gate will be locked and they will not have access to the backyard till someone gets home around 2:30-3:00pmAgain the gate is locked all of the time and if not given a days notice then the gate will be locked when they show upIf this happens we are not responsible for them not having access or grass dying againIt was stated that we ignored the HVAC contractor when an appointment was set upHOWEVER this is not a true statementWe repeatedly told them when setting up the appointment that we would not be available until 2:30-3pmWe told the lady on the phone over and over again that we have to WORK!!!! I don't know how else to state that they were informed we would not be there till 2:30-3pmThey then showed up at 1:40pm stating they were in front of the house and were unwilling to wait or come back I understand that they wanted to check between 1-however I doubt that 5-10min would have made such a big differenceNow we have to wait till 11/when the weather is going to be coolerI don't think that will be as accurate than if they had just waited for us to get there even if it was 3:We did call and schedule an inspection with the MUDWe were told in a previous message on this board "we requested both the MUD and our plumber to inspect the meter and plumbing for a leakBoth have reported back to us that they have inspected the meter and found no issues." However when we called today to set up the appointment and ask for a report stating that there was no leak they informed us that they DID NOT come out to do a leak inspectionThey were never contacted by Scott T*** to have them come out and complete a water leak inspectionAlso they were very curious as to why we were calling to set up the inspection and not Scott T*** Homes. We were also told on the previous message "We have contacted the MUD to attempt to coordinate this inspection for after 3:00pm, but our efforts have been in vain. The MUD has indicated that they cannot guarantee an after 3:00pm appointment." MUD informed us that we could have any day this week to do the inspection and it could be between 3pm-6pmWe were informed that there was no documentation that Scott T*** has made any effort to set up an appointment to have the water leak checked and also to have the inspection taken care ofWe are hoping that when the inspection is done that it does pass since we were informed by the MUD that it has failed twice already
Please inform us of the specific date that they are coming to fix the attic doorI see that it is ordered so if you could please let us know in advance when they are going to come so we can make sure someone is here. The same goes for the new collar for the hot water heater
Regards,
*** & *** ***
I own and have lived in a *** *** Home for 2-years in Houston and do not recommend them to anyone, not even my enemiesI have a leaky roof, structural issues, and a devalued home because they cut corners, use cheap inexperienced labor/contractors, and sub-standard materialsMost of my neighbors all along our street are moving due to their poor quality and have lost money on out of pocket repairs and the sale price*** *** Home is about equal with ** Homes in bad reputation, unprofessional, give good lip serviceDon't be a victim, stay away from this builderLearn from my mistake and my neighbors mistakes
Thank you for the opportunity to
address these concerns. We have been in contact with Ms***,
and
have been actively working to resolve the outstanding issues:
After moving in we were told that we could have the grass taken care of because the backyard is very unleveled and the water trenches and is very patchy with dead grassWe followed their instructions on what to do and they kept postponing coming out to fix itNow they finally have said they were going to fix it however we asked that the whole backyard be replaced and re-grated with sand and new grass placed to help with the unevenness since my husband has fallen multiple times mowingWe were told they would not be replacing the whole yard only the dead places and then fixing the trenchWe agreed to that because we felt that if we did not agree we would get nothing
At the time of their closing on May 5th, the Houston area was experiencing unprecedented rain and flooding. Because of the extreme conditions, the final grade did not allow all of the water to drain properly from the back yard causing large areas of the back yard to hold water. We communicated to the buyer that we would not be able to correct the issue until the area had dried out. The miscommunication occurred when the homeowner took this to mean that they should stop watering their yard. As a result, the homeowner did not water their yard at all for several weeks!
As the owner of the company, I inspected the yard with the homeowner and suggested that it may be necessary to replace all of the sod. I arranged for my landscaper to inspect the yard with the homeowner later that week. At that inspection, the landscaper told the homeowner that all of the sod did not need to be replaced, and that only portions of the yard needed to be re-graded and replaced with fresh sod. When the landscaper showed up that weekend to do the work, the homeowner insisted that the entire yard be re-graded and re-sodded. She indicated to the landscape crew that they were welcome to do what they had to do, but she expected them to replace the entire yard. At that point, the landscape crew left and did not attempt any workI have since had several e-mail conversations with Ms*** explaining that we are still willing to have the work done that the landscaper suggested. In addition, I also offered to have the landscaper perform a "weed and feed" application in a gesture of good faith. Based on my last e-mail correspondence with her, she accepted the offer. Their demands for an entirely new yard are not reasonableWe have been experiencing A/C problems since we have moved inWe felt that the house was not cooling properly and that it was very humidWe had their company (United America Air Systems) who installed the A/C unit come out and they told us nothing was wrong that we just needed to replace the filtersWe did replace them and it made no differenceThe humidity was as high as 60% range which is dangerous because mold and mildew start to growEven days when the temperature is in the low 90's the A/C runs and won't cool the houseI asked for a *** * heat load calculation to verify the capacity of the A/C so I know it is properly sized and they provided one for another homeThe one that was provided was not properly done and the home was facing the wrong directionThe Texas Department of Living and Regulation who over sees the A/C licenses stated that the A/C contractor should have done a *** * heat load calculation on my house to know the unit is properly sizedWe set up a meeting with this company again for them to come out and they stood us upWe told them we work until 2:30pmWe emphasized this and they showed up at 1:30pm and refused to come back that day knowing there would be no one home till 2:30pmIt is miserable in our homeMy husband has slept on the couch so that he can get some relief at night
At MsNichols' request, we have provided both a *** * and an AHRI Certificate for her home. She has also asserted in the past that a representative from the HVAC supplier (not contractor) had indicated an issue with her system. I asked for the contact information of this individual, and have not been given this information. Absent of this information, I requested the HVAC contractor to inspect the HVAC system and report back. The HVAC contractor indicated to me that if there are comfort issues in the home, that the best time to check would be between 1-3pm. The customer initially told them that he was only available after 3:00pm. The HVAC contractor reiterated the need to check the system between 1:00-3:00. The homeowner relented and agreed to meet with them between 1:- 3:00pm on 9/10/2015. The owner of the HVAC company showed up about 1:30, but the homeowner was not home. The homeowner insisted that the contractor come back after 3:00pm. The owner of the HVAC contractor re-iterated the need to inspect the system between 1:- 3:and not after 3:00. Doing so would allow them to make a complete and thorough diagnosis of the system. Unfortunately, the owner of the HVAC is on vacation until 11/21, and will have to re-visit the home at that timeRegarding the *** * that was provided, it is not the common practice for a builder to provide a *** * to a home buyer. However, in a gesture of good faith, I did procure the *** * for the ***' floor plan and provide it to them. Their issue is that the *** * does not account for the orientation (direction) of their home, which can have an effect on the load calculations. I did explain to the ***' that in a production homebuilding environment, an individual *** * is not calculated for each home. Rather, they assume that the homes are all west facing, which is the most stressful from an HVAC perspective.
The game plan to resolve their HVAC issues is as follows:
1. Have the contractor Inspect the system, focusing especially on the humidity issues 2. If necessary, have the supplier (*** *** who provides the Armstrong air units) inspect the system and make any recommendations/repairsScott T*** Homes and United America Air Systems stand by the home, and are ready to right anything that is wrong with the HVAC system. We just need the homeowner to allow us the opportunity to do soAlso our attic pull down door is cracked and does not shut properlyWe did notify someone about that and it never was taken care ofThe wood has cracked where the string is to pull down and is becoming a bigger hole every time it has to be usedAlso we believe it does not close properly because the springs are getting hung up on the handrail however we are unsure
We have attempted a correction to the attic pull-down previously. We are not aware that it did not resolve the issue. We will order a new attic pull-down and arrange to have it installedOn the kitchen backsplash there is grout completely missing in-between two socketsThere was never grout put there at allAlso there is a hole in the grout in the master bathroom floor and some small places around the house
This is the first we have heard of this issue. We would like the opportunity to inspect the grout so that we can schedule the appropriate repairsIn the attic there is a leak from the roof down the hot water vent tubeThey sent someone out to fix it and they did something on the outside of the roof however it did not workWe are still waiting to hear about them coming to fix it
The roofing company (*** Construction) made a correction last week. They are scheduled to visit the home tomorrow (9/16) after 3:00pm to re-inspectWe had a plumbing issue with the drainage related with the dishwater and sinkThere was a part that was not up to code relating with backflowThey had someone come out and fix the problem and they said they would send the inspector back out to check it again and then the water can be put into our nameWhile this has been a problem the builder has been responsible for the water billWe were told that one month was over $and we asked that someone come and check the meter and everything outside since that is a very high bill for just two peopleWe were told that there was no leak however we would either like to see the bill itself or the water companies report
The Municipal Utility District (MUD) asked us to re-run the dishwasher loop to the top of the cabinet. This work was completed, and the homeowner has not yet allowed the MUD to re-inspect. The bill continues to be in Scott T*** Homes' name and we are paying it on a monthly basis. We have requested the homeowner schedule the inspection with the MUD, and they have failed to do soRegarding the high bill, we requested both the MUD and our plumber to inspect the meter and plumbing for a leak. Both have reported back to us that they have inspected the meter and found no issues. Neither issued a formal report. I will forward our last month's bill for their reviewOn the outside patio where the beam meets the brick there is suppose to be a seal and it is missingWe were told the painter was going to come back and seal it and they never did
In the laundry room on the ceiling is a large section that is missing paint
Upstairs on the walkway on of the rods in the banister is very loseThe fitting is not tight in the rail and we are concerned that it might eventually come out
In the master shower the tile on the floor is unevenThere are some tiles that the corners are sticking up and we have stubbed, scraped and/or cut our toes on themThis is the first we have been informed of these items. We will be happy to perform an inspection and take the appropriate actions. In the future, we would like to remind the ***' to e-mail their warranty concerns to [email protected]. This provides a written record of their warranty concerns, which are logged and tracked until they are appropriately addressed
Thank you for the opportunity to respond.
The original complaint is in red text, with Scott T[redacted] Homes' response in black.
We will not be dropping the complaint until all items are taken care of.
There are new items that have been brought to Scott Thomas' attention via this Revdex.com complaint. Scott T[redacted] Homes would like to remind the [redacted]' to use the [email protected] e-mail address to report future warranty items.
In regards to the yard we were personally by Scott T[redacted] Homes told to stop watering so it can try out and re-grate it and re-sod. Therefore we stopped watering thinking they would come and do the repair on timely manor. We were following Scott Thomas's order. However we were told one excuse after another and then one week turned into two and then finally became the issue we have today.
This is not a two week issue. Common sense would indicate that if your grass is dying from lack of water, that you should water it. As previously indicated, we have contracted with the landscaper to correct the drainage, replace the sod that was killed because of the incorrect drainage, apply fertilizer and weed prevention treatment, and to level both the front and back yard. This is on schedule for the week of 9/25 and the [redacted]' have been made aware of this fact.
We are not happy with the A/C company. I was asked for the information with [redacted] of who I talked too. I have already told Tom that I did not get the name of the person I talked to but he could call and give all of our unit information to anyone who he talks to and he will get the same response we did. [redacted] told me that their is no energy rating for the system that we have and the components in my home have not been tested together. This means that we do not have the 16 SEER Energy Efficient home we were promised. It is unacceptable that we have to wait till 11/21 for someone to come and look at the A/C. It is not our fault that we have to work until 2:30. Especially when we told the A/C company that when they called to make the appointment. We can not afford to take of work to be here on THIER schedule. To have to wait until then is unacceptable since we are living in an uncomfortable house. We are the ones suffering with a hot house and the A/C company doesn't seem to concerned about this. Also in regards to the [redacted] I have called around to different independent A/C companies and told them what I was told by the builder about the [redacted] and was laughed at. They also told me that my equipment was more suited for a mobile home than and 2700 sq.ft house. They ALL told me that a [redacted] should be done on each individual home and the exact direction it faces. The home that they did the [redacted] on has less windows than our home therefore it is not an accurate [redacted]. Our home has at least 9 extra windows than the model home and the direction they have the house facing is not the same as ours. Also the [redacted] we were provided states that our house is all brick which it is not. This again changes the load on the house and the heat gain. We had an independent A/C company come and do a [redacted] and they found that we are actually a 1/2 ton short on our downstairs unit. Our house currently has 37,00 BTU's for the downstairs and we need 42,000 BTU's. Therefore again that shows that we are 1/2 ton short and would explain why the house is not cooling and we are so uncomfortable. The upstairs is the correct BTU's however we are having to pay a high electric bill just to try to stay cool because the unit is constantly running and we are not getting any relief. The Texas Department of Licensing and Regulations phone number is (800)-803-9202. Also ACCA's phone number is (703)-575-447. If you call these numbers and ask for a field inspector and talk to them about the [redacted] they will tell you that a [redacted] needs to be done on each home and how the specific direction is very important.
The fact remains that the owner of the HVAC contractor set an appointment window with the [redacted]' that was ignored. In the professional opinion of the contractor, the best time to inspect a system is 1-3pm, not after 3pm. Once again, we will schedule the owner of the HVAC company to inspect the system. Furthermore, I have copied the above information and forwarded it to [redacted] for follow-up. As previously stated, Scott T[redacted] Homes has every intention of making this right.
In regards to the MUD it was stated that we have "failed to schedule the inspection with MUD". The reason we did not call MUD about this was because we were told via email this: " Drew will be contacting [redacted] and the MUD to coordinate a time to get the inspection scheduled". Therefore, AGAIN we were following Scott Thomas's orders. Also it was stated that there was no formal report stating there was no water leak however there has to be some documentation that they did come out and check. If so we would like to have proof that someone did come and look to check for leaks.
We have contacted the MUD to attempt to coordinate this inspection for after 3:00pm, but our efforts have been in vain. The MUD has indicated that they cannot guarantee an after 3:00pm appointment. Therefore, please contact Fort Bend MUD 143 at 832-467-1599 to schedule the inspection of your water system. If the inspection is not completed by Friday, October 2, 2015, Scott T[redacted] Homes will request that the water be shut off until such inspection has been scheduled. When contacting the MUD, please request the information regarding their inspection of the meter.
As for the other items we are waiting for them to be complete as well.
The other items that we are aware of are:
Attic Pull Down - we have ordered a new attic pull down and anticipate installing it the week of 9/25.
Grout Issues - We have scheduled an inspection by the flooring contractor.
Roof Leak - We have ordered a new collar for the hot water heater roof vent that will correct this issue.
Paint Items - we will schedule the painter to come once the other items have been completed. At this time, we are aware of two items: outside patio and laundry room.
Loose Spindle - our trim carpenter will inspect this item when installing the new attic pull down.
Master Shower - will be inspected when the grout issues are addressed.
If there are other items, please utilize the [email protected] e-mail address.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
In regards to the yard first of all I would like to say that we do take care of our property (stated in previous email) have common senseSince we were accused of both not taking care of our yard and not having any commons sense when it comes to the yard I would like to say that I don't appreciate either one of these commentsAlso the grass did not die due to lack of water the grass that is dead was already dead and never grew from when it was initially put down. What is dead is due too the water not draining properly in multiple areas of the yard and the grass then "drowned". As for the landscapers coming we were never personally notified that they were comingWe were notified via last message on this boardWhen you have the specific day they are coming we need to be notified a day in advanced so that we can make sure the gate is unlocked***THE GATE IS LOCKED 24/7*** If we do not have proper notice the gate will be locked and they will not have access to the backyard till someone gets home around 2:30-3:00pmAgain the gate is locked all of the time and if not given a days notice then the gate will be locked when they show upIf this happens we are not responsible for them not having access or grass dying againIt was stated that we ignored the HVAC contractor when an appointment was set upHOWEVER this is not a true statementWe repeatedly told them when setting up the appointment that we would not be available until 2:30-3pmWe told the lady on the phone over and over again that we have to WORK!!!! I don't know how else to state that they were informed we would not be there till 2:30-3pmThey then showed up at 1:40pm stating they were in front of the house and were unwilling to wait or come back I understand that they wanted to check between 1-however I doubt that 5-10min would have made such a big differenceNow we have to wait till 11/when the weather is going to be coolerI don't think that will be as accurate than if they had just waited for us to get there even if it was 3:We did call and schedule an inspection with the MUDWe were told in a previous message on this board "we requested both the MUD and our plumber to inspect the meter and plumbing for a leakBoth have reported back to us that they have inspected the meter and found no issues." However when we called today to set up the appointment and ask for a report stating that there was no leak they informed us that they DID NOT come out to do a leak inspectionThey were never contacted by Scott T*** to have them come out and complete a water leak inspectionAlso they were very curious as to why we were calling to set up the inspection and not Scott T*** Homes. We were also told on the previous message "We have contacted the MUD to attempt to coordinate this inspection for after 3:00pm, but our efforts have been in vain. The MUD has indicated that they cannot guarantee an after 3:00pm appointment." MUD informed us that we could have any day this week to do the inspection and it could be between 3pm-6pmWe were informed that there was no documentation that Scott T*** has made any effort to set up an appointment to have the water leak checked and also to have the inspection taken care ofWe are hoping that when the inspection is done that it does pass since we were informed by the MUD that it has failed twice already
Please inform us of the specific date that they are coming to fix the attic doorI see that it is ordered so if you could please let us know in advance when they are going to come so we can make sure someone is here. The same goes for the new collar for the hot water heater
Regards,
*** & *** ***
I own and have lived in a *** *** Home for 2-years in Houston and do not recommend them to anyone, not even my enemiesI have a leaky roof, structural issues, and a devalued home because they cut corners, use cheap inexperienced labor/contractors, and sub-standard materialsMost of my neighbors all along our street are moving due to their poor quality and have lost money on out of pocket repairs and the sale price*** *** Home is about equal with ** Homes in bad reputation, unprofessional, give good lip serviceDon't be a victim, stay away from this builderLearn from my mistake and my neighbors mistakes
Thank you for the opportunity to
address these concerns. We have been in contact with Ms***,
and
have been actively working to resolve the outstanding issues:
After moving in we were told that we could have the grass taken care of because the backyard is very unleveled and the water trenches and is very patchy with dead grassWe followed their instructions on what to do and they kept postponing coming out to fix itNow they finally have said they were going to fix it however we asked that the whole backyard be replaced and re-grated with sand and new grass placed to help with the unevenness since my husband has fallen multiple times mowingWe were told they would not be replacing the whole yard only the dead places and then fixing the trenchWe agreed to that because we felt that if we did not agree we would get nothing
At the time of their closing on May 5th, the Houston area was experiencing unprecedented rain and flooding. Because of the extreme conditions, the final grade did not allow all of the water to drain properly from the back yard causing large areas of the back yard to hold water. We communicated to the buyer that we would not be able to correct the issue until the area had dried out. The miscommunication occurred when the homeowner took this to mean that they should stop watering their yard. As a result, the homeowner did not water their yard at all for several weeks!
As the owner of the company, I inspected the yard with the homeowner and suggested that it may be necessary to replace all of the sod. I arranged for my landscaper to inspect the yard with the homeowner later that week. At that inspection, the landscaper told the homeowner that all of the sod did not need to be replaced, and that only portions of the yard needed to be re-graded and replaced with fresh sod. When the landscaper showed up that weekend to do the work, the homeowner insisted that the entire yard be re-graded and re-sodded. She indicated to the landscape crew that they were welcome to do what they had to do, but she expected them to replace the entire yard. At that point, the landscape crew left and did not attempt any workI have since had several e-mail conversations with Ms*** explaining that we are still willing to have the work done that the landscaper suggested. In addition, I also offered to have the landscaper perform a "weed and feed" application in a gesture of good faith. Based on my last e-mail correspondence with her, she accepted the offer. Their demands for an entirely new yard are not reasonableWe have been experiencing A/C problems since we have moved inWe felt that the house was not cooling properly and that it was very humidWe had their company (United America Air Systems) who installed the A/C unit come out and they told us nothing was wrong that we just needed to replace the filtersWe did replace them and it made no differenceThe humidity was as high as 60% range which is dangerous because mold and mildew start to growEven days when the temperature is in the low 90's the A/C runs and won't cool the houseI asked for a *** * heat load calculation to verify the capacity of the A/C so I know it is properly sized and they provided one for another homeThe one that was provided was not properly done and the home was facing the wrong directionThe Texas Department of Living and Regulation who over sees the A/C licenses stated that the A/C contractor should have done a *** * heat load calculation on my house to know the unit is properly sizedWe set up a meeting with this company again for them to come out and they stood us upWe told them we work until 2:30pmWe emphasized this and they showed up at 1:30pm and refused to come back that day knowing there would be no one home till 2:30pmIt is miserable in our homeMy husband has slept on the couch so that he can get some relief at night
At MsNichols' request, we have provided both a *** * and an AHRI Certificate for her home. She has also asserted in the past that a representative from the HVAC supplier (not contractor) had indicated an issue with her system. I asked for the contact information of this individual, and have not been given this information. Absent of this information, I requested the HVAC contractor to inspect the HVAC system and report back. The HVAC contractor indicated to me that if there are comfort issues in the home, that the best time to check would be between 1-3pm. The customer initially told them that he was only available after 3:00pm. The HVAC contractor reiterated the need to check the system between 1:00-3:00. The homeowner relented and agreed to meet with them between 1:- 3:00pm on 9/10/2015. The owner of the HVAC company showed up about 1:30, but the homeowner was not home. The homeowner insisted that the contractor come back after 3:00pm. The owner of the HVAC contractor re-iterated the need to inspect the system between 1:- 3:and not after 3:00. Doing so would allow them to make a complete and thorough diagnosis of the system. Unfortunately, the owner of the HVAC is on vacation until 11/21, and will have to re-visit the home at that timeRegarding the *** * that was provided, it is not the common practice for a builder to provide a *** * to a home buyer. However, in a gesture of good faith, I did procure the *** * for the ***' floor plan and provide it to them. Their issue is that the *** * does not account for the orientation (direction) of their home, which can have an effect on the load calculations. I did explain to the ***' that in a production homebuilding environment, an individual *** * is not calculated for each home. Rather, they assume that the homes are all west facing, which is the most stressful from an HVAC perspective.
The game plan to resolve their HVAC issues is as follows:
1. Have the contractor Inspect the system, focusing especially on the humidity issues 2. If necessary, have the supplier (*** *** who provides the Armstrong air units) inspect the system and make any recommendations/repairsScott T*** Homes and United America Air Systems stand by the home, and are ready to right anything that is wrong with the HVAC system. We just need the homeowner to allow us the opportunity to do soAlso our attic pull down door is cracked and does not shut properlyWe did notify someone about that and it never was taken care ofThe wood has cracked where the string is to pull down and is becoming a bigger hole every time it has to be usedAlso we believe it does not close properly because the springs are getting hung up on the handrail however we are unsure
We have attempted a correction to the attic pull-down previously. We are not aware that it did not resolve the issue. We will order a new attic pull-down and arrange to have it installedOn the kitchen backsplash there is grout completely missing in-between two socketsThere was never grout put there at allAlso there is a hole in the grout in the master bathroom floor and some small places around the house
This is the first we have heard of this issue. We would like the opportunity to inspect the grout so that we can schedule the appropriate repairsIn the attic there is a leak from the roof down the hot water vent tubeThey sent someone out to fix it and they did something on the outside of the roof however it did not workWe are still waiting to hear about them coming to fix it
The roofing company (*** Construction) made a correction last week. They are scheduled to visit the home tomorrow (9/16) after 3:00pm to re-inspectWe had a plumbing issue with the drainage related with the dishwater and sinkThere was a part that was not up to code relating with backflowThey had someone come out and fix the problem and they said they would send the inspector back out to check it again and then the water can be put into our nameWhile this has been a problem the builder has been responsible for the water billWe were told that one month was over $and we asked that someone come and check the meter and everything outside since that is a very high bill for just two peopleWe were told that there was no leak however we would either like to see the bill itself or the water companies report
The Municipal Utility District (MUD) asked us to re-run the dishwasher loop to the top of the cabinet. This work was completed, and the homeowner has not yet allowed the MUD to re-inspect. The bill continues to be in Scott T*** Homes' name and we are paying it on a monthly basis. We have requested the homeowner schedule the inspection with the MUD, and they have failed to do soRegarding the high bill, we requested both the MUD and our plumber to inspect the meter and plumbing for a leak. Both have reported back to us that they have inspected the meter and found no issues. Neither issued a formal report. I will forward our last month's bill for their reviewOn the outside patio where the beam meets the brick there is suppose to be a seal and it is missingWe were told the painter was going to come back and seal it and they never did
In the laundry room on the ceiling is a large section that is missing paint
Upstairs on the walkway on of the rods in the banister is very loseThe fitting is not tight in the rail and we are concerned that it might eventually come out
In the master shower the tile on the floor is unevenThere are some tiles that the corners are sticking up and we have stubbed, scraped and/or cut our toes on themThis is the first we have been informed of these items. We will be happy to perform an inspection and take the appropriate actions. In the future, we would like to remind the ***' to e-mail their warranty concerns to [email protected]. This provides a written record of their warranty concerns, which are logged and tracked until they are appropriately addressed
Thank you for the opportunity to respond.
The original complaint is in red text, with Scott T[redacted] Homes' response in black.
We will not be dropping the complaint until all items are taken care of.
There are new items that have been brought to Scott Thomas' attention via this Revdex.com complaint. Scott T[redacted] Homes would like to remind the [redacted]' to use the [email protected] e-mail address to report future warranty items.
In regards to the yard we were personally by Scott T[redacted] Homes told to stop watering so it can try out and re-grate it and re-sod. Therefore we stopped watering thinking they would come and do the repair on timely manor. We were following Scott Thomas's order. However we were told one excuse after another and then one week turned into two and then finally became the issue we have today.
This is not a two week issue. Common sense would indicate that if your grass is dying from lack of water, that you should water it. As previously indicated, we have contracted with the landscaper to correct the drainage, replace the sod that was killed because of the incorrect drainage, apply fertilizer and weed prevention treatment, and to level both the front and back yard. This is on schedule for the week of 9/25 and the [redacted]' have been made aware of this fact.
We are not happy with the A/C company. I was asked for the information with [redacted] of who I talked too. I have already told Tom that I did not get the name of the person I talked to but he could call and give all of our unit information to anyone who he talks to and he will get the same response we did. [redacted] told me that their is no energy rating for the system that we have and the components in my home have not been tested together. This means that we do not have the 16 SEER Energy Efficient home we were promised. It is unacceptable that we have to wait till 11/21 for someone to come and look at the A/C. It is not our fault that we have to work until 2:30. Especially when we told the A/C company that when they called to make the appointment. We can not afford to take of work to be here on THIER schedule. To have to wait until then is unacceptable since we are living in an uncomfortable house. We are the ones suffering with a hot house and the A/C company doesn't seem to concerned about this. Also in regards to the [redacted] I have called around to different independent A/C companies and told them what I was told by the builder about the [redacted] and was laughed at. They also told me that my equipment was more suited for a mobile home than and 2700 sq.ft house. They ALL told me that a [redacted] should be done on each individual home and the exact direction it faces. The home that they did the [redacted] on has less windows than our home therefore it is not an accurate [redacted]. Our home has at least 9 extra windows than the model home and the direction they have the house facing is not the same as ours. Also the [redacted] we were provided states that our house is all brick which it is not. This again changes the load on the house and the heat gain. We had an independent A/C company come and do a [redacted] and they found that we are actually a 1/2 ton short on our downstairs unit. Our house currently has 37,00 BTU's for the downstairs and we need 42,000 BTU's. Therefore again that shows that we are 1/2 ton short and would explain why the house is not cooling and we are so uncomfortable. The upstairs is the correct BTU's however we are having to pay a high electric bill just to try to stay cool because the unit is constantly running and we are not getting any relief. The Texas Department of Licensing and Regulations phone number is (800)-803-9202. Also ACCA's phone number is (703)-575-447. If you call these numbers and ask for a field inspector and talk to them about the [redacted] they will tell you that a [redacted] needs to be done on each home and how the specific direction is very important.
The fact remains that the owner of the HVAC contractor set an appointment window with the [redacted]' that was ignored. In the professional opinion of the contractor, the best time to inspect a system is 1-3pm, not after 3pm. Once again, we will schedule the owner of the HVAC company to inspect the system. Furthermore, I have copied the above information and forwarded it to [redacted] for follow-up. As previously stated, Scott T[redacted] Homes has every intention of making this right.
In regards to the MUD it was stated that we have "failed to schedule the inspection with MUD". The reason we did not call MUD about this was because we were told via email this: " Drew will be contacting [redacted] and the MUD to coordinate a time to get the inspection scheduled". Therefore, AGAIN we were following Scott Thomas's orders. Also it was stated that there was no formal report stating there was no water leak however there has to be some documentation that they did come out and check. If so we would like to have proof that someone did come and look to check for leaks.
We have contacted the MUD to attempt to coordinate this inspection for after 3:00pm, but our efforts have been in vain. The MUD has indicated that they cannot guarantee an after 3:00pm appointment. Therefore, please contact Fort Bend MUD 143 at 832-467-1599 to schedule the inspection of your water system. If the inspection is not completed by Friday, October 2, 2015, Scott T[redacted] Homes will request that the water be shut off until such inspection has been scheduled. When contacting the MUD, please request the information regarding their inspection of the meter.
As for the other items we are waiting for them to be complete as well.
The other items that we are aware of are:
Attic Pull Down - we have ordered a new attic pull down and anticipate installing it the week of 9/25.
Grout Issues - We have scheduled an inspection by the flooring contractor.
Roof Leak - We have ordered a new collar for the hot water heater roof vent that will correct this issue.
Paint Items - we will schedule the painter to come once the other items have been completed. At this time, we are aware of two items: outside patio and laundry room.
Loose Spindle - our trim carpenter will inspect this item when installing the new attic pull down.
Master Shower - will be inspected when the grout issues are addressed.
If there are other items, please utilize the [email protected] e-mail address.