Flow Motors of Winston-Salem

I apologize for the delay on this response, some how it get caught up in my spam filter? We were told by the financial institution that the late fee would be cleared, however that does not look like it has happened In order to help Ms [redacted] it may be easier for us to refund the late fee to Ms [redacted] so she can pay it, and then we can continue to work with the finance institution for us to be reimbursed If Ms [redacted] can send me the total amount needed and an address to which I can send the check I will be happy to get moving on this At that point when she receives our check she can apply that to her account to cleanse the account Again I apologize for the delay and this misunderstanding with her account We are not allowed by the finance company to make payments on her behalf so I think this will be the fastest and easiest way to solve her concern

To whom it may concern-I certainly apologize for the confusion surrounding this transaction. The reason for the delay on the last payment was Chase finance told us we they were going to charge us for the payment and we could take the payment from the customer. That was not the case, and
we when found out we overnight mailed the check to Chase on 1/9. Shipping records show Chase received the check on 1/12. On 1/we tried to verify with Chase that the check had been credited to Ms*** account. They would not release any information to us about Ms*** account so we could not verify anything other than the fact that they did receive the check. Andrea at Chase did say that she was making a notation on the Ms*** account to ensure there were no issues showing late payments due to the confusion. Again I apologize for all of the confusion surrounding this transaction. We believe everything should be tied up and completed. If Ms*** would like to confirm that by checking on her account standing that would great, as Chase will not release any information to us on her account. If there further questions Ms*** can reach out to me: Alex *** General Manager. Email- a***@flowauto.comThanks

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because: The late fee has not been waived from my accountI have attached a screenshot of my account page from Chase bank for your review.
Regards,
Ashley ***

I apologize for the delay on this response, some how it get caught up in my spam filter?  We were told by the financial institution that the late fee would be cleared, however that does not look like it has happened.  In order to help Ms. [redacted] it may be easier for us to refund the late fee to Ms. [redacted] so she can pay it, and then we can continue to work with the finance institution for us to be reimbursed.  If Ms. [redacted] can send me the total amount needed and an address to which I can send the check I will be happy to get moving on this.  At that point when she receives our check she can apply that to her account to cleanse the account.  Again I apologize for the delay and this misunderstanding with her account.  We are not allowed by the finance company to make payments on her behalf so I think this will be the fastest and easiest way to solve her concern.

Our used car manager Chad [redacted] has been in touch with Mr. [redacted] today.  (3/28/2018)  All issues have been resolved for the customer.