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Flowdreaming.com Reviews (5)

Response by FLowdreaming.com (BusId # [redacted] )to Complaint (Id # [redacted] )We truly regret the complaint by Ms [redacted] y ***This is our first such consumer complaint in more than years of satisfied customers, and does not accurately reflect our services or interactions with Ms [redacted] y ***.Since 2004, Flowdreaming®, Incand [redacted] McStravick have served thousands of customers, clients and students over a decade by offering empowering materials such as books, classes, and audios that help people better understand themselves and the world in which they liveWe have many loyal customers who have continuously purchased our company’s materials and new releases since our company’s inceptionIn addition to these loyal clients, almost all of our customers post glowing reviews about our products and programs in social media, blogs, and other forms of consumer-reviewed materialsThese empowered individuals are a testament to the immense personal satisfaction that our program offers.M.ESchool™ (trademark pending) is not and does not advertised itself as an institution accredited by any government or other quasi-regulatory agencyRather, we consistently advertise and characterize our programs as including a course of study that provides customers with thoughtful, spirit-centered tools to uplevel their lives and thinking as well as deepen their personal spiritual journeyWe do not grade, test, or require work product from studentsThese requirements, which are common to traditional educational institutions, would be counterproductive to the focus of our programs, which is more aptly characterized as a spiritual endeavorSimilarly, Mrs [redacted] is an author and educatorShe is not, and does not, advertise herself as a “certified life coach,” accredited professor, therapist, or medical practitioner.Our flagship program, “The M.ESchool™ of Flow” (trademark pending), is a yearlong course of study to deepen students’ awareness of themselves, their potential, and their interactions with their livesThe course is competitive with and surpasses almost all other offerings in the mind/body/spirit field in terms of access, materials, time, personal guidance, and other benefits.In order to offer these high-quality, high-end programs, we ask our students to agree and commit to certain conditions that allow us to plan and maintain yearlong programsEvery student has the opportunity to review our contract at their leisure, and we encourage them to read and ensure they understand these conditions and scheduling requirements before signing and agreeing to our contractThis is critical because we depend on them to fulfill the promises they make under the contract in order to maintain and continuously improve our programWithout such legally binding contracts, we would not be able to offer the high-quality courses for whichwe have become known.The very rare client who chooses to break his or her contract, due to desperatefinancial reasons or otherwise, nonetheless puts us in the position of covering his or her yearlong student overhead costsWe do everything we can to help such clients,including reducing their payments and/or extending their termsOur mission is tohelp our clients in their life journeyEven though our contract permits it, we have never imposed late payment fees or interest on any deferred or missed paymentswith any customer to date.Only after exhausting all other options with a student do we ask for a final reduced fee to cover the costs of overhead that results from their willfully breaking the contractMost students recognize this as extremely fair.Ms [redacted] was one of those rare students who chose to break our contract and withdraw early from the course of learning she enrolled in, and therefore failed to generate the benefits that the majority of our students receive, as evidenced by the exceptionally high client retention rate that Flowdreaming has enjoyed over the yearsHer decision surprised us because of her deep level of involvement with Flowdreaming before and after agreeing to a yearlong program.Ms [redacted] was a smart, involved studentShe had been an admirer of our materials since July 2011, and for years had continuously and spontaneously purchased, sampled, and worked with materials she purchased from our website (and which were typical of the program) before she enrolledIn fact, our records indicate she has made no fewer than fifty separate purchases of our products and services.We can confidently say she had very good knowledge of the program, and the kind of materials and classes we offered before she signed her contract, and was therefore not misled in any way.After enrolling, Ms [redacted] regularly interfaced favorably with other Flowdreaming students and wrote favorable social media posts about The M.ESchool® of Flow up to and even on the same day she filed her complaint.Six weeks after the program began, her credit card was declinedWe asked her to update her credit card information by filling out a simple new credit card authorization form typical of all businesses using automatic payment plansThe form only requests an updated authorization to charge a credit card and does not extend the length or cost of any programWe regret Ms***’s erroneous interpretation.As surprised as we were with her sudden decision to break our contract, we were equally distressed when she filed her complaintWe immediately began a series of emails and offers to her to speak directly with our staff to address her issuesBecause of our commitment to our students, no fewer than four members of ourstaff have engaged with her to resolve this issue.We have offered Ms [redacted] the types of resolutions detailed above for similarlysituated studentsFor example, Ms [redacted] describes how she purchased our program for $5900, but only paid $In her contract, she promised to pay anadditional $in unpaid feesWe offered to reduce her debt by $1500, and onlyrequire her to pay $to settle her disputeShe rejected our offerMs [redacted] now claims the contract is somehow contrary to UK lawWe are not familiar with UK law,but note that Ms [redacted] signed a contract governed by the laws of California and theUnited States of America.Despite her refusal, we are still working with her and are hopeful we can reach an amenable solution to her concernsNonetheless, we are greatly disappointed that she has taken the position she sets forth in her complaintMs***’s specific situation in no way reflects our teachings, honesty, integrity, or pride with which we have guided our company and products all these years.Respectfully,

Response by FLowdreaming.com (Bus. Id #[redacted])to Complaint (Id #[redacted])We truly regret the complaint by Ms. [redacted] y [redacted]. This is our first such consumer complaint in more than 10 years of satisfied customers, and does not accurately reflect...

our services or interactions with Ms. [redacted] y [redacted].Since 2004, Flowdreaming®, Inc. and [redacted] McStravick have served thousands of customers, clients and students over a decade by offering empowering materials such as books, classes, and audios that help people better understand themselves and the world in which they live. We have many loyal customers who have continuously purchased our company’s materials and new releases since our company’s inception. In addition to these loyal clients, almost all of our customers post glowing reviews about our products and programs in social media, blogs, and other forms of consumer-reviewed materials. These empowered individuals are a testament to the immense personal satisfaction that our program offers.M.E. School™ (trademark pending) is not and does not advertised itself as an institution accredited by any government or other quasi-regulatory agency. Rather, we consistently advertise and characterize our programs as including a course of study that provides customers with thoughtful, spirit-centered tools to uplevel their lives and thinking as well as deepen their personal spiritual journey. We do not grade, test, or require work product from students. These requirements, which are common to traditional educational institutions, would be counterproductive to the focus of our programs, which is more aptly characterized as a spiritual endeavor. Similarly, Mrs. [redacted] is an author and educator. She is not, and does not, advertise herself as a “certified life coach,” accredited professor, therapist, or medical practitioner.Our flagship program, “The M.E. School™ of Flow” (trademark pending), is a yearlong course of study to deepen students’ awareness of themselves, their potential, and their interactions with their lives. The course is competitive with and surpasses almost all other offerings in the mind/body/spirit field in terms of access, materials, time, personal guidance, and other benefits.In order to offer these high-quality, high-end programs, we ask our students to agree and commit to certain conditions that allow us to plan and maintain yearlong programs. Every student has the opportunity to review our contract at their leisure, and we encourage them to read and ensure they understand these conditions and scheduling requirements before signing and agreeing to our contract. This is critical because we depend on them to fulfill the promises they make under the contract in order to maintain and continuously improve our program. Without such legally binding contracts, we would not be able to offer the high-quality courses for whichwe have become known.The very rare client who chooses to break his or her contract, due to desperatefinancial reasons or otherwise, nonetheless puts us in the position of covering his or her yearlong student overhead costs. We do everything we can to help such clients,including reducing their payments and/or extending their terms. Our mission is tohelp our clients in their life journey. Even though our contract permits it, we have never imposed late payment fees or interest on any deferred or missed paymentswith any customer to date.Only after exhausting all other options with a student do we ask for a final reduced fee to cover the costs of overhead that results from their willfully breaking the contract. Most students recognize this as extremely fair.Ms. [redacted] was one of those rare students who chose to break our contract and withdraw early from the course of learning she enrolled in, and therefore failed to generate the benefits that the majority of our students receive, as evidenced by the exceptionally high client retention rate that Flowdreaming has enjoyed over the years. Her decision surprised us because of her deep level of involvement with Flowdreaming before and after agreeing to a yearlong program.Ms. [redacted] was a smart, involved student. She had been an admirer of our materials since July 2011, and for 4 years had continuously and spontaneously purchased, sampled, and worked with materials she purchased from our website (and which were typical of the program) before she enrolled. In fact, our records indicate she has made no fewer than fifty separate purchases of our products and services.We can confidently say she had very good knowledge of the program, and the kind of materials and classes we offered before she signed her contract, and was therefore not misled in any way.After enrolling, Ms. [redacted] regularly interfaced favorably with other Flowdreaming students and wrote favorable social media posts about The M.E. School® of Flow up to and even on the same day she filed her complaint.Six weeks after the program began, her credit card was declined. We asked her to update her credit card information by filling out a simple new credit card authorization form typical of all businesses using automatic payment plans. The form only requests an updated authorization to charge a credit card and does not extend the length or cost of any program. We regret Ms. [redacted]’s erroneous interpretation.As surprised as we were with her sudden decision to break our contract, we were equally distressed when she filed her complaint. We immediately began a series of emails and offers to her to speak directly with our staff to address her issues. Because of our commitment to our students, no fewer than four members of ourstaff have engaged with her to resolve this issue.We have offered Ms. [redacted] the types of resolutions detailed above for similarlysituated students. For example, Ms. [redacted] describes how she purchased our program for $5900, but only paid $2000. In her contract, she promised to pay anadditional $3900 in unpaid fees. We offered to reduce her debt by $1500, and onlyrequire her to pay $1400 to settle her dispute. She rejected our offer. Ms. [redacted] now claims the contract is somehow contrary to UK law. We are not familiar with UK law,but note that Ms. [redacted] signed a contract governed by the laws of California and theUnited States of America.Despite her refusal, we are still working with her and are hopeful we can reach an amenable solution to her concerns. Nonetheless, we are greatly disappointed that she has taken the position she sets forth in her complaint. Ms. [redacted]’s specific situation in no way reflects our teachings, honesty, integrity, or pride with which we have guided our company and products all these years.Respectfully,

Hi,Thank you for bringing this to our attention. As only the second complaint we've received in 12 years to the Revdex.com, of course we want to address it!Our website went through an enormous overhaul in 2016. As a result, some of the classes we used to offer for on-demand listening became unavailable. We...

simply cannot offer them the way we used to as streaming mp3s at this moment. It's a tech issue. We are working for a solution every day. However, some people who purchased these classes, and listened to them for months or years, found they could not return to them at this time. We urge everyone to view online classes as you would any live class--something to learn from during the initial delivery or shortly after.[redacted], we understand you could not continue to absorb the two classes you purchased due to our website upgrades. While we were under website reconstruction, we gave you $89.95 worth of free products to tide you through our website revamp. However, we are still unable to create an on demand experience for past streaming classes. They are just not there anymore and the delivery technology is still in progress. We would love to refund your initial $138 payment (whether you have listened to your courses or not), meaning we'll have given you $228 of refunds for your initial $138 purchase. All we need is a method of payment to refund to, which our Customer Service has emailed you about.In short, we have/will refund $228 for your $138 purchase. You have received all the products (though regrettably access to the two class recordings ended after about 5 months). We really want to make you happy! We are just unable to offer these retired courses at this time. The tech simply isn't there.Sincerely, [redacted], and all the Flowdreaming Customer Care!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am currently away in Spain and will be responding at length on my return to England. I am however unhappy about this response and will be giving details as to why once I get a chance to consult with a legal advisory service in the UK
Regards,
[redacted] Y [redacted]

Review: I enrolled for a 'course' offered by Ms [redacted] of Flowdreaming .com as part of M.E. School which is not a recognised educational establishment but merely another branch of Flowdreaming.com. Ms [redacted] is a non-certified life coach who claims to have the ability to teach people how to improve the quality of their lives through techniques called 'manifesting' and 'empathic intuition'. I was persuaded to join following a series of email communications and phone calls during which my personal life goals were discussed. I signed an agreement to subscribe for this course for a year, the course to be conducted entirely though fortnightly online classes and through interaction on Facebook. In the agreement Ms [redacted] inserted the clause that no cancellation of the subscription was allowed. It struck me as odd because in the UK where I live consumers' rights are protected and it is possible to cancel a subscription if the service is no longer desired. I soon realised that the 'course' was very poor value for money, with 'classes' held at difficult times for me, due to the time difference. Learning material consisted of existing material already available from the website at a lower price and 'lectures' which were extremely superficial plus 'funsheets' inspired by or copied from various other sources. I decided to quit and instructed my bank and my credit card company to stop the subscription payments. Before doing so I informed Ms [redacted] of my intention to leave. I was immediately removed from the Facebook page and an invoice was sent to me to be paid by March 3rd for the remaining months. I was also told that no further communication would take place with her and if the invoice was not paid it would be passed on to an outside agency, presumably a debt collection agency. I object to this treatment. If I pay for the period March-July, what services am I being offered in exchange for my payment? At the very least I should be given free CDs and access to podcasts.This is an amended complaint relating to Flowdreaming Inc. I do not have a complaint number, for the earlier complaint submitted last week. My amendment is as follows:After receiving some consumer rights advice in the UK, I believe that Flowdreaming Inc mis-sold me its services and misrepresented them to me. The resolution to the dispute I now seek is that the demand for $1,410 to pay tuition fees should be dropped. I also seek compensation for the amount already paid which totals over $2,000.Please contact me so that the complaint can be rectified.For your convenience I will summarise below the entire complaint. I am a UK national living in London, UK. In June 2014 I signed up for a one year online course of self improvement provided by M.E. School, a branch of Flowdreaming Inc run by Ms [redacted]. The overall cost of the course was $5,900 but it could be paid in instalments through a monthly subscription by credit/debit card. M.E School is not a registered educational establishment. Ms [redacted] is an non-certified spiritual life coach who purports to improve people's quality of life teaching techniques named 'manifesting' and 'empathic intuition'. After a series of email communications and a call during which my life goals were discussed I signed an agreement to become a 'student'. The agreement struck me as unusual in that it was a monthly subscription but there was a clause which forbade cancellation of services and this did not seem to comply with consumer protection policies eg no 'cooling off' period etc. I soon realised that this course had been misrepresented in how it was sold. Ms [redacted] provided two online live 'classes' per month, inaccessible to me because of the time difference, so that I could only listen to the podcast, which could not be downloaded, thus reducing the opportunity to participate actively and giving me no ownership of the podcast. 'Learning material' provided was already available through the company's web store at a much lower price and also unoriginal 'funsheets' and scans of an older published book were sent monthly for students to work on. In sum, what was being delivered was way below standard and did not justify the costs involved. I tried to leave the programme in September but was persuaded by Ms [redacted] to stay on as I had to work on my 'resistance'. I finally plucked up the courage to leave the programme in early February and informed Ms [redacted] of my intention. I also contacted my credit card company and my bank to end the subscription to Flowdreaming Inc. which they immediately acted upon. Ms [redacted] sent me an invoice for the remainder of the tuition fee to be paid by March 3rd, 2015 threatening to pass on the debt to an outside agency to pursue it, were this final invoice not paid, and completely removed me from the programme as 'not being fit' to follow. I find this request for payment unacceptable: if I am asked to pay for services what services are being delivered? There has been no offer to provide some alternative goods, such as CDs or podcasts to match the amount I am being asked to pay. It is just an unreasonable demand for what is a considerable amount of money.Please note that earlier, at the beginning of February, there had been a surreptitious attempt to get me to sign a new 11 months contract with the excuse that my credit card details could not be found. Had I signed that contract I would have committed myself to a further 11 months from the date of signing. I queried the date with the administrator and soon after my lost card details were found.Desired Settlement: I have indicated to Ms [redacted], through email correspondence, that I do not think it is fair that I should be paying for the period March - July unless something is given to me in return. Other than that, I could make a donation, to be received as such - this would allow me to reclaim it on my tax return. However it should be clear that my payment is a donation, not an invoice payment and it is up to me to decide the value of my donation.The demand for $1,410 should be dropped. I would also like to receive compensation for failure to deliver the services as outlined in the original contract, as these were misrepresented.

Business

Response:

Response by FLowdreaming.com (Bus. Id #[redacted])to Complaint (Id #[redacted])We truly regret the complaint by Ms. [redacted] y [redacted]. This is our first such consumer complaint in more than 10 years of satisfied customers, and does not accurately reflect our services or interactions with Ms. [redacted] y [redacted].Since 2004, Flowdreaming®, Inc. and [redacted] McStravick have served thousands of customers, clients and students over a decade by offering empowering materials such as books, classes, and audios that help people better understand themselves and the world in which they live. We have many loyal customers who have continuously purchased our company’s materials and new releases since our company’s inception. In addition to these loyal clients, almost all of our customers post glowing reviews about our products and programs in social media, blogs, and other forms of consumer-reviewed materials. These empowered individuals are a testament to the immense personal satisfaction that our program offers.M.E. School™ (trademark pending) is not and does not advertised itself as an institution accredited by any government or other quasi-regulatory agency. Rather, we consistently advertise and characterize our programs as including a course of study that provides customers with thoughtful, spirit-centered tools to uplevel their lives and thinking as well as deepen their personal spiritual journey. We do not grade, test, or require work product from students. These requirements, which are common to traditional educational institutions, would be counterproductive to the focus of our programs, which is more aptly characterized as a spiritual endeavor. Similarly, Mrs. [redacted] is an author and educator. She is not, and does not, advertise herself as a “certified life coach,” accredited professor, therapist, or medical practitioner.Our flagship program, “The M.E. School™ of Flow” (trademark pending), is a yearlong course of study to deepen students’ awareness of themselves, their potential, and their interactions with their lives. The course is competitive with and surpasses almost all other offerings in the mind/body/spirit field in terms of access, materials, time, personal guidance, and other benefits.In order to offer these high-quality, high-end programs, we ask our students to agree and commit to certain conditions that allow us to plan and maintain yearlong programs. Every student has the opportunity to review our contract at their leisure, and we encourage them to read and ensure they understand these conditions and scheduling requirements before signing and agreeing to our contract. This is critical because we depend on them to fulfill the promises they make under the contract in order to maintain and continuously improve our program. Without such legally binding contracts, we would not be able to offer the high-quality courses for whichwe have become known.

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Address: PO Box 230519, Encinitas, California, United States, 92024

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