Flower Motor Co. Inc.

We have contacted [redacted]. We are going to get a another head and put it in his truck at no cost as a goodwill gesture. In addition we are going to get him a loaner truck until repairs are completed. We believe that [redacted] thinks this is fair and he will be at our store today at 3pm to discuss the...

solution to the problem. Our goal is to have the truck fixed mid next week provided we can get the head to fix his truck.

In talking to our technician, when we first tested Mr. [redacted]'s 1990 Lebaron the Map Sensor did fail the diagnostic test.  Once Mr. [redacted] picked the car up and reached operating temperature, he found the vehicle still had a problem.  He brought the car back and we drove the car to operating...

temperature and found the O2 sensor was failing.  We fixed the O2 sensor as well.We called and talked to Mr. [redacted] and we agree with the customer that we should have caught the O2 sensor at the original diagnostic.  We are going to refund his credit card back for the O2 sensor repair.  We will call Mr. [redacted] next week and ensure him that we have refunded his money for the O2 sensor repair.