Flowerama

We received the letter referenced, [redacted] , and have already refunded the customer back on Oct13thAs far as the references in this complaint, we have no associates by these names and pride ourselves on over years of customer serviceWith the refund of dissatisfaction on the floral arrangement and me talking personally with the customer several timesI don’t feel a Revdex.com dissatisfaction rating of “F” is needed at this point Thank You, Richard [redacted] , Owner

Business response taken via phone on 4/7/by Revdex.com staff (**) Jessica indicated the business processed two different refund amountsThe first was for $and the second was for $Jessica received an email from the consumer on 4/6/indicating she has received her refund

We received the letter referenced, ***, and have already refunded the customer back on Oct13thAs far as the references in this complaint, we have no associates by these names and pride ourselves on over years of customer
serviceWith the refund of dissatisfaction on the floral arrangement and me talking personally with the customer several timesI don’t feel a Revdex.com dissatisfaction rating of “F” is needed at this point
Thank You,
Richard ***, Owner

Business response taken over the phone by Revdex.com staff (**) Jessica indicated she was in contact with the consumer and there was an agreed upon refund amount provided to the consumer that would have resolved the consumers complaint

I sold this plant to a nice gentleman almost two weeks ago. He paid for it, not this woman. She got in my face in front of a large line of customers...on Valentine's Day. I told her I couldn't take the plant back, because it had been out of my store for almost two weeks. I am not like [redacted] or...

[redacted], I can't afford to throw a plant away and give a replacement, because they don't water them, or they over water them. I do, however guarantee my fresh flowers. I offered her another (different) plant, and she started yelling at me, not the other way around. She even dropped the "F" bomb a few times. Then she wanted me to take back a box of candy that the man purchased with the plant. I do not take food or candy back, and put that back into inventory, for health and safety reasons. I never "promised" anyone, her or the gentleman, that I would take it back if it didn't last. I am a flower shop, not a big conglomerate. She  went outside and started telling customers that were pulling up, to my store, NOT to come in and buy anything from me. I had to call the police. I do NOT want this woman near my store again, without a police officer present. I would be happy to work with the gentleman who bought the plant, only.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The business has refunded the amount of their error and I am satisfied with their response and gladly drop my complaint against them.
Regards,
[redacted]

Business response taken via phone on 4/7/2016 by Revdex.com staff (**)
Jessica indicated the business processed two different refund amounts. The first was for $42.68 and the second was for $12.81. Jessica received an email from the consumer on 4/6/2016 indicating she has received her refund.

We received the letter referenced, [redacted], and have already refunded the customer back on Oct. 13th. As far as the references in this complaint, we have no associates by these names and pride ourselves on over 20 years of customer service. With the refund of dissatisfaction on the floral...

arrangement and me talking personally with the customer several times. I don’t feel a Revdex.com dissatisfaction rating of “F” is needed at this point.
Thank You,
Richard [redacted], Owner