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Flowermate USA

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Flowermate USA Reviews (2)

Initial Business Response / [redacted] (1000, 5, 2016/06/20) */ Thank You [redacted] We received the order for [redacted] The order was shipped out on 6/3/as per requested we shipped it via Fed Ex Priority Over Night(See Attached) We have not heard from ***Our headquarters are in China, so contact is a little off because of the time difference [redacted] stated that he emailed our contact page, we have not received anythingI also checked my phone records, as the phone calls would be going to my phone, and I do not see any messages from himWe contacted Fed ex to see why his shipment was delayed, they have told me that it was held at a fed ex facility for a week, till the 9thThis is definitely not okayI filed a claim with Fed Ex, (Case # XXXXXXXXXX)I have refunded the shipping charges (see attached) to ***We are taking steps forward to ensure this never happens againWe are sincerely sorry for the inconvenience this may have brought our customerWe aim for high customer service, alwaysSo seeing a dissatisfied customer is very discouragingIf you have any further questions or concerns, I can be directly contacted at XXX-XXX-XXXX or [redacted] @gmail.com Best Regards, [redacted]

Initial Business Response /* (1000, 5, 2016/06/20) */
Thank You [redacted]
We received the order for [redacted]. The order was shipped out on 6/3/16 as per requested we shipped it via Fed Ex Priority Over Night. (See Attached)
We have not heard from [redacted]. Our headquarters are in China,...

so contact is a little off because of the time difference. [redacted] stated that he emailed our contact page, we have not received anything. I also checked my phone records, as the phone calls would be going to my phone, and I do not see any messages from him. We contacted Fed ex to see why his shipment was delayed, they have told me that it was held at a fed ex facility for a week, till the 9th. This is definitely not okay. I filed a claim with Fed Ex, (Case # XXXXXXXXXX). I have refunded the shipping charges (see attached) to [redacted]. We are taking steps forward to ensure this never happens again. We are sincerely sorry for the inconvenience this may have brought our customer. We aim for high customer service, always. So seeing a dissatisfied customer is very discouraging. If you have any further questions or concerns, I can be directly contacted at XXX-XXX-XXXX or [redacted]@gmail.com
Best Regards,
[redacted]

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Address: 1801 Excise Ave STE 112, Ontario, California, United States, 91761-8556

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flowermateusa.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Flowermate USA, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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