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Flowers 4 U

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Flowers 4 U Reviews (1)

Review: On June 4, 2012, C and C appliances came to clean my couch. It was prearranged that all I wanted done was the cushions that you sit on, but I wanted both sides of the cushions done, not to exceed $100. I was not home when they came, but my son in law and daughter were. The person, [redacted], who came to do the upholstery cleaning cleaned ONLY the very top of each cushion. When my son in law asked him if he was ready to have the cushions flipped to do the other side, [redacted] said that it would be an additional $70.00. Ultimately, I only had the very top of my cushions done, not the front, back or sides, and definitely not the other side of the cushion so they cannot be flipped. There was sticky soap dried in between the cushions where he did not rinse the solution, and when I called the company back the woman that answered the phone said that [redacted] would have never left the house without doing the whole cushion, top and underneath, but then proceeded to say that [redacted] was instructed to ONLY do the top of the cushion. That is a blatant lie! I have called numerous times to try to resolve this, and the owner's answer is that my son in law was lying and that I got what I paid for, it cost $70.00 to bring the truck to my house. This is not what our arrangement was! He was to do the entire cushions, and [redacted] knew this when he gave the estimate of $70.00. So now I have even dirtier cushions and have to pay another company to come clean my cushions properly. The owner of [redacted] hangs up the phone in me when I call, and says that we are lying and he trusts his guy, so there is nothing left to talk about. Yes, the entire cushion would be part of the $70.00 estimate, but if he was told not to do the underside, then he wouldn't do the underside. It was not his fault that the underside wasn't done, it's my daughter and son in laws fault, and that sorry about the shampoo in between the cushions, but I will not be back out there to fix that or even look at it. Then he hangs up on me.Desired Settlement: I would like my furniture done right, or I would like a refund of the money I paid for services that I did not receive, especially since he left my cushions dirtier than they were in between the cushions. I have also filed a complaint with my bank to have the $70.00 refunded to me. He is a fraud, and he won't even come to see what I am saying about the condition of the cushions.

Business

Response:

C&C Appliance does not clean carpets, C&C Carpet Care does. When the consumer or myself was not present ay the time of the cleaning my tech Tony was informed by the son-in-law what was needed to be done and thats what he did. Our price for apulstery is $10.00 a foot. When we show up to do a couch we do the whole thing but we were informed to only do the tops of the cusions and thats what we did. My tech is payed by the hour not the job, so there is no benefit for him to only do the top of the cusions so again he did what he was told to do.

Consumer

Response:

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Description: Florists - Retail, Flowers - Preserved, Florists - Wholesale

Address: 24012 Avenida De La Carlota #A, Laguna Hills, California, United States, 92653-3100

Phone:

+1 (949) 457-1746
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Website:

www.theflorist4u.com


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