I tried to explain Ms [redacted] that our cover suppliers will only give a one year warranty on any of their fabricsThe sofa and loveseat purchased are three years old and clearly over the one year warrantyWe offered to send replacement parts at our costShe can contact [redacted] @ 662- [redacted] if she wishes to purchase the parts.Sincerely, [redacted]
Complaint: ***
I am rejecting this response because: I was sold defective furniture, Mr*** admits that, but refuses to refund my money There are exceptions to every rule, and on your website, I can see that at least one time, Franklin furniture issued a refund to a customer
Regards,
*** ***
I tried to explain to Ms. [redacted] and also sent her a copy of our warranty information stating underUpholstered Fabrics:Fabric and leather are warranted to be free of defects in materials and workmanship for one year from the date of sale. This warranty covers seam failure, fabric separation and nap...
loss. This warranty does DOES NOT apply to peeling,fading,shrinking,dye lot variations,tears,scratching,wearing or flattening of nap.Based on the defect and the purchase date(2012)-the sofa and love seat are not covered under this warranty. However, we will be gladly help Ms [redacted] with any replacement part needed-only what it costs us from the supplier.Sincerely,[redacted]
I tried to explain Ms [redacted] that our cover suppliers will only give a one year warranty on any of their fabrics. The sofa and loveseat purchased are three years old and clearly over the one year warranty. We offered to send replacement parts at our cost. She can contact [redacted] @ 662-[redacted] if she wishes to purchase the parts.Sincerely,[redacted]
The lifetime warranty pertains to the metal reclining mechanism,however we will go ahead and send the cable release handle at no charge. [redacted] (Customer Service) has already left a voice message with Mr. [redacted] to call her @ [redacted]. We will need to know the style number in order to...
send the correct part.Sincerely,[redacted]Customer Relations Manager
As stated before-Our warranty is similar to other Furniture Mfg. warranty-one year from the date of purchase. This was purchased in 2013 well over one year. We are willing to help Ms [redacted] by sending her new cushions at no charge. She can order the replacement cushions through [redacted] @ 662-[redacted]-they will be Fed-x directly to her. This is more than a reasonable offer considering the length of time she has had the furniture. Regards,[redacted]Customer Relations Manager
Dear MS Clopton:The manufacturer's warranty on leather and other fabrics is limited to one year from the original date of purchase-similar to other Furniture Manufacture's warranty on covers. Mrs. [redacted] purchased the sofa and loveseat in October of 2013 which is well beyond the one...
year. However, Franklin Corporation is willing to go above the warranty and send Ms. [redacted] the seat cushion at no charge(as long as the cover is still available)-she will only be responsible for the installation. There was no information on the report concerning the cover number. We will need the cover number in order to process the order. Ms. [redacted] will need to contact [redacted] @ 662-[redacted] for ordering instructions.Sincerely,[redacted]Customer Relation Manager
Complaint: [redacted]
I am rejecting this response because: I will still have a large cost to have someone to replace the seats on the sofa and love seat after they are sent to me. In the future, I will never purchase any furniture made by this company nor will I purchase anything from [redacted] Store in Monticello and Mccomb. You may close this complaint. Thank you
Regards,
[redacted]
I tried to explain Ms [redacted] that our cover suppliers will only give a one year warranty on any of their fabricsThe sofa and loveseat purchased are three years old and clearly over the one year warrantyWe offered to send replacement parts at our costShe can contact [redacted] @ 662- [redacted] if she wishes to purchase the parts.Sincerely, [redacted]
Complaint: ***
I am rejecting this response because: I was sold defective furniture, Mr*** admits that, but refuses to refund my money There are exceptions to every rule, and on your website, I can see that at least one time, Franklin furniture issued a refund to a customer
Regards,
*** ***
I tried to explain to Ms. [redacted] and also sent her a copy of our warranty information stating underUpholstered Fabrics:Fabric and leather are warranted to be free of defects in materials and workmanship for one year from the date of sale. This warranty covers seam failure, fabric separation and nap...
loss. This warranty does DOES NOT apply to peeling,fading,shrinking,dye lot variations,tears,scratching,wearing or flattening of nap.Based on the defect and the purchase date(2012)-the sofa and love seat are not covered under this warranty. However, we will be gladly help Ms [redacted] with any replacement part needed-only what it costs us from the supplier.Sincerely,[redacted]
I tried to explain Ms [redacted] that our cover suppliers will only give a one year warranty on any of their fabrics. The sofa and loveseat purchased are three years old and clearly over the one year warranty. We offered to send replacement parts at our cost. She can contact [redacted] @ 662-[redacted] if she wishes to purchase the parts.Sincerely,[redacted]
The lifetime warranty pertains to the metal reclining mechanism,however we will go ahead and send the cable release handle at no charge. [redacted] (Customer Service) has already left a voice message with Mr. [redacted] to call her @ [redacted]. We will need to know the style number in order to...
send the correct part.Sincerely,[redacted]Customer Relations Manager
As stated before-Our warranty is similar to other Furniture Mfg. warranty-one year from the date of purchase. This was purchased in 2013 well over one year. We are willing to help Ms [redacted] by sending her new cushions at no charge. She can order the replacement cushions through [redacted] @ 662-[redacted]-they will be Fed-x directly to her. This is more than a reasonable offer considering the length of time she has had the furniture. Regards,[redacted]Customer Relations Manager
Dear MS Clopton:The manufacturer's warranty on leather and other fabrics is limited to one year from the original date of purchase-similar to other Furniture Manufacture's warranty on covers. Mrs. [redacted] purchased the sofa and loveseat in October of 2013 which is well beyond the one...
year. However, Franklin Corporation is willing to go above the warranty and send Ms. [redacted] the seat cushion at no charge(as long as the cover is still available)-she will only be responsible for the installation. There was no information on the report concerning the cover number. We will need the cover number in order to process the order. Ms. [redacted] will need to contact [redacted] @ 662-[redacted] for ordering instructions.Sincerely,[redacted]Customer Relation Manager
Complaint: [redacted]
I am rejecting this response because: I will still have a large cost to have someone to replace the seats on the sofa and love seat after they are sent to me. In the future, I will never purchase any furniture made by this company nor will I purchase anything from [redacted] Store in Monticello and Mccomb. You may close this complaint. Thank you
Regards,
[redacted]