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Flowers By Johnny

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Flowers By Johnny Reviews (6)

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me First off the center piece wasn't picked up a week in advance and he has NO proof that it wasWe NEVER stated it was beautiful and expressed our dismay that he didn't even make it to our satisfaction NOR did he even try to resolve the issue at firstONLY after we went to the Revdex.com did he offer to resolve the issue by offering a refund which he didAs far as no other complaints well here's one from a former customer who can dispute that claimRegards, [redacted]

This is in regards to the complaint that was submitted to the Revdex.com by [redacted] against Flowers By Johnny on 6/18/ [redacted] called Flowers by Johnny to place an order for an arrangement that she had seen on our website that is designed by [redacted] The person that she wanted to send to lived out of state, so we used [redacted] wire service we belong to , that allows florists to send all over the worldAfter contacting numerous flower shops to see if they would deliver to the area she wanted flowers to go to, we found one which was minutes away from their shop but they would deliver an arrangement as similar as possible with the flowers and container that they had on hand for same day delivery This is standard policy for out of town ordersWe called [redacted] back to inform her that the delivering shop could do something similar, not exact, to be able to deliver it that day [redacted] sent us a photo of the floral arrangement that was sent for her orderEven though it did not have the lily as shown on line, it did contains a mix of pink flowers, alstroemeria ,spray roses and Kermit mums similar to website photoThe value of $for the arrangement was definitely there Flowers by Johnny , and the flower shop that designed and delivered the flowers , did everything possible to send out a quality product with a similar look as seen on lineThis was NOT a “bait and switch “ as [redacted] stated in her complaintWe did our best to wire her order out for same day delivery as did the designing & delivering shop Our shop spent quite a lot of time in trying to find a florist in the delivering area that would even agree to accept & fulfill the order as it was in such a rural areaWe feel we went above and beyond to try and satisfy our customer’s needs given the short notice and location for delivery Thank you for allowing us to explain our side of the situation Sincerely, Tim Walter Owner of Flowers by Johnny

In response to the complaint by Mr***The silk centerpiece was picked up a week in advance to the wedding and at that time it was stated how beautiful it was. We are not sure what had changed in a weeks timeWe aim to please and customer satisfaction is very important to us being a
family owned business. In years we have never had a complaint with the Revdex.com and we think that says a lot. We did however refund the money to Mr***We did asked if we could pick up the silk (which was after the wedding) and he told us he threw it outIt was a beautiful piece

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Most Recent Message Date Sent: 6/26/7:57:PMOther than the side by side pictures of what I ordered and what was delivered, I am at a loss as to what other documentation I could include to bolster my positionThe following is a copy and paste of the description on lineQuite possibly the prettiest pink present ever! A fantastic array of pink flowers in a hot pink gift box is contrasted brilliantly with bright green blossoms and a bow! Pink roses, asiatic lilies, matsumoto asters and alstroemeria are arranged with green button spray chrysanthemums and more in a pretty pink gift box, complete with a green polka-dot bowApproximately 3/4" W x 12" H Orientation: One-Sided The only thing that the clerk told me when she called about fulfilling the order was that they had a hard time finding someone locally, and that the florist did not have the box that was displayed online and they would be using a glass bowl insteadAt no time was it made clear to me that the flowers themselves were not availableIf I had been told that, I would have cancelled the order and avoided this nightmareI am done as of this writingI have disputed the charge for this product through my bank, and regardless of how that turns out, I will make sure my family and friends locally know how Flowers By Johnny treats their customersI know I ordered a product and I know my loved one did not receive that productThis is a terrible way to do business Thank you for your assistance
Regards,
*** ***

This is in regards to the complaint that was submitted to the Revdex.com by [redacted] against Flowers By Johnny on 6/18/15.       [redacted] called Flowers by Johnny to place an order for an arrangement that she had seen on our website that is designed by [redacted]....

The person that she wanted to send to lived out of state, so we used [redacted] wire service we belong to , that allows florists to send all over the world. After contacting numerous flower shops to see if they would deliver to the area she wanted flowers to go to, we found one which was 45 minutes away from their shop but they would deliver an arrangement as similar as possible with the flowers and container that they had on hand for same day delivery.  This is standard policy for out of town orders. We called [redacted] back to inform her that the delivering shop could do something similar, not exact, to be able to deliver it that day.  [redacted] sent us a photo of the floral arrangement that was sent for her order. Even though it did not have the lily as shown on line, it did contains a mix of pink flowers, alstroemeria ,spray roses and Kermit mums similar to website photo. The value of $42.95 for the arrangement was definitely there.     Flowers by Johnny , and the flower shop that designed and delivered the flowers , did everything possible to send out a quality product with a similar look as seen on line. This was NOT a “bait and switch “ as [redacted] stated in her complaint. We did our best  to wire her order out for same day delivery as did the designing & delivering shop.  Our shop spent quite a lot of time in trying to find a florist in the delivering area that would even agree to accept & fulfill the order as it was in such a rural area. We feel we went above and beyond to try and satisfy our customer’s needs given the short notice and location for delivery.     Thank you for allowing us to explain our side of the situation .                                         ...                                         ... Tim Walter                                     ... Owner of Flowers by Johnny

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 First off the center piece wasn't picked up a week in advance and he has NO proof that it was. 2. We NEVER stated it was beautiful and expressed our dismay that he didn't even make it to our satisfaction NOR did he even try to resolve the issue at first. ONLY after we went to the Revdex.com did he offer to resolve the issue by offering a refund which he did. 3. As far as no other complaints well here's one from a former customer who can dispute that claim. Regards, [redacted]

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Address: 2803 Delaware Ave, Feasterville Trevose, New York, United States, 14217-2703

Phone:

81777 0 0
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Web:

www.wawa.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Flowers By Johnny, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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