The customer indeed placed this orderI apologize that the phone calls were not returnedIt was definitely miscommunication on our part and we were under staffed.This is not a problem we have on a daily basis, but we took on more than we could handle for the holiday.We have credited the customer's credit card and apologize to the customer and take full responsibility for this situation.We will send her sister the arrangement that he ordered as well as a of apology
[redacted] The customer indeed placed this orderI apologize that the phone calls were not returnedIt was definitely miscommunication on our part and we were under staffed.This is not a problem we have on a daily basis, but we took on more than we could handle for the holiday.We have credited the customer's credit card and apologize to the customer and take full responsibility for this situation.We will send his mother the arrangement that he ordered as well as a of apology
The customer indeed placed this order I apologize that the phone calls were not returned It was definitely miscommunication on our part.This is not a problem we have on a daily basis, but we took on more than we could handle for the holiday.We have credited the
customer's credit card and apologize to the customer and take full responsibility for this situation.We will send his mother a letteras well as an arrangement that he orderedfor her
Complaint: [redacted]
I am rejecting this response because: it is only partially resolved. I did get a credit for the arrangement that was not delivered . But what about the arrangement that was not even close to what I actually ordered? If they cannot provide the exact arrangement born sometujng even close tonic then they should not be charging money. It's insulting that you pay for something and get something totally different. In would like a credit as well as I requested for that arrangement. This company really needs to read the [redacted] reviews of not just me but the many unhappy customers who unfortunately have had the same experience that I did.
Sincerely,
[redacted]
The customer indeed placed this order. I apologize that the phone calls were not returned. It was definitely miscommunication on our part and we were under staffed.This is not a problem we have on a daily basis, but we took on more than we could handle for the holiday.We have...
credited the customer's credit card and apologize to the customer and take full responsibility for this situation.We will send her sister the arrangement that he ordered as well as a of apology.
The customer indeed placed this order. I apologize for the calls not being returned. We definitely took too many orders for Mother's Day, and was not able to complete our order commitments.We have credited the customer's credit card and apologize to the customer and take full responsibility...
for this situation.We will send a letter as well as a Mother's Day arrangement that was placed.
[redacted]The customer indeed placed this order. I apologize that the phone calls were not returned. It was definitely miscommunication on our part and we were under staffed.This is not a...
problem we have on a daily basis, but we took on more than we could handle for the holiday.We have credited the customer's credit card and apologize to the customer and take full responsibility for this situation.We will send his mother the arrangement that he ordered as well as a of apology
The customer indeed placed this orderI apologize that the phone calls were not returnedIt was definitely miscommunication on our part and we were under staffed.This is not a problem we have on a daily basis, but we took on more than we could handle for the holiday.We have credited the customer's credit card and apologize to the customer and take full responsibility for this situation.We will send her sister the arrangement that he ordered as well as a of apology
[redacted] The customer indeed placed this orderI apologize that the phone calls were not returnedIt was definitely miscommunication on our part and we were under staffed.This is not a problem we have on a daily basis, but we took on more than we could handle for the holiday.We have credited the customer's credit card and apologize to the customer and take full responsibility for this situation.We will send his mother the arrangement that he ordered as well as a of apology
The customer indeed placed this order I apologize that the phone calls were not returned It was definitely miscommunication on our part.This is not a problem we have on a daily basis, but we took on more than we could handle for the holiday.We have credited the
customer's credit card and apologize to the customer and take full responsibility for this situation.We will send his mother a letteras well as an arrangement that he orderedfor her
Complaint: [redacted]
I am rejecting this response because: it is only partially resolved. I did get a credit for the arrangement that was not delivered . But what about the arrangement that was not even close to what I actually ordered? If they cannot provide the exact arrangement born sometujng even close tonic then they should not be charging money. It's insulting that you pay for something and get something totally different. In would like a credit as well as I requested for that arrangement. This company really needs to read the [redacted] reviews of not just me but the many unhappy customers who unfortunately have had the same experience that I did.
Sincerely,
[redacted]
The customer indeed placed this order. I apologize that the phone calls were not returned. It was definitely miscommunication on our part and we were under staffed.This is not a problem we have on a daily basis, but we took on more than we could handle for the holiday.We have...
credited the customer's credit card and apologize to the customer and take full responsibility for this situation.We will send her sister the arrangement that he ordered as well as a of apology.
The customer indeed placed this order. I apologize for the calls not being returned. We definitely took too many orders for Mother's Day, and was not able to complete our order commitments.We have credited the customer's credit card and apologize to the customer and take full responsibility...
for this situation.We will send a letter as well as a Mother's Day arrangement that was placed.
[redacted]The customer indeed placed this order. I apologize that the phone calls were not returned. It was definitely miscommunication on our part and we were under staffed.This is not a...
problem we have on a daily basis, but we took on more than we could handle for the holiday.We have credited the customer's credit card and apologize to the customer and take full responsibility for this situation.We will send his mother the arrangement that he ordered as well as a of apology