Flowers By Neil

there is nothing new in their response it was a 3rd party that ruined the jacket, and we will pay you when we resolve our issues.I dealt with Valet cleaners, they took my jacket and my money, as far as I am or the law is concerned, they are my vendor.as far as negative reviews, I am posting the truth, and my public expression of anguish is protected by my 1st amendment rights.treat your clients fairly, and they will post favorable opinions, try to defraud them, and it will all become public domain.[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

This is a letter in response to a customer complaint against our business with the ID: ***We would like to bring this matter to a close with a deal that is fair to both our customer and our business We have received a response back from our insurance about the value of the jacket and the deal they will offerAfter analyzing the cost and value of the jacket, and considering its wear over three years, they have valued the jacket at $1,They have not offered to cover this entire amount however, but we are willing to cover any additional amount that is deemed fair to resolve the situation The third party that cleaned the jacket has dealt with many similar situations and informed us that the manufacturer is fully responsible for compensationWe do acknowledge the fact that our customer left his jacket with us for the cleaning however, and we will do our best to make the situation right We would like to compensate for the jacket at an amount that is fair for both partiesOur customer has informed us that he would prefer to not speak with us again personally regarding this issue unless it involves a paymentHowever, we are open to receiving a compensation amount from him that he deems fair We are not rejecting our customer’s request to repay himWe simply want to compensate for the jacket at an amount that more accurately reflects its valueWe do apologize for the inconvenience this has caused him and how long it has taken to hear back from our insuranceFrom the beginning, we have not had the intent to not resolve this issue Please feel free to contact us with any questions or concerns regarding this issueYou may reach us via email at *** or via phone at ###-###-####We hope to come to a pleasing and fair resolution Sincerely, Jeong Hee K** Owner

Dear Whomever It May Concern:This is a letter written in response to a claim filed against our business on 6/23/2015. The ID assigned to this claim is: [redacted].The claim that was filed to the Revdex.com was accurate in the event that occurred but not completely regarding the details. These are the facts...

of the situation:The customer brought in a leather jacket to be cleaned by our business and we sent the jacket out to a third-party leather cleaner. The leather cleaning business handled the leather jacket according to the directions on the cleaning tag. The customer came to pickup the jacket and notified us that the jacket did not fit properly and we informed him that we do not clean it ourselves in-store. He understood and proceeded to ask for the contact information for the leather cleaning company, telling us that he was aware that it was not our misdoing and that he would contact the leather company himself. We provided him with all of the information he needed to contact the third-party company and he left without asking us to take any responsibility for the shrinkage.Weeks went by and we were never once contacted by this customer about the situation again. After a few months went by without any contact from him, the customer came into the store with a letter demanding a payment of $1,999 within four days. The letter stated that if this payment was not made in four days, he would file claims to a list of 19 different online sites, government officials, and courts. (A copy of this letter is enclosed for your reference.)We then contacted the leather company ourselves to find that they had already attempted to resolve the situation for our customer. When they received the complaint from our customer, they had the jacket sent out to an accredited garment analyzing center to have the cause of the damage analyzed. The results came back stating that: the shrinkage occurred due to a manufacturing fault, not the leather cleaners or our dry cleaners. The leather company cleaned the jacket according to the directions on the jacket and the jacket shrunk due to a mistake in the manufacturing process. The company then attempted to contact the manufacturer to have the jacket reimbursed for the customer but received no response.The customer came back to our cleaners five days after he came in with the letter demanding a payment of $1,999. Since the shrinkage of the jacket was not due to our cleaners or the third-party leather company, we informed the customer that we will not reimburse the customer out-of-pocket but that we would go through the manufacturer and our insurance instead to do so. We informed him that we filed a claim with our insurance but that it would take a week or so to receive a reimbursement payment. We attempted to contact the manufacturer for him as well. The customer was then very upset and flashed a DC government official badge at us stating that he would be suing us for immediate payment and that he did not want any further contact form us unless it was to pay him the amount he requested.A file has been claimed with our insurance, which is in the midst of arranging a reimbursement payment for the customer for his leather jacket. Within a week, we will have a payment for the customer but he has already filed complaints against our business on many different review websites and the Revdex.com, falsely claiming that we are refusing to resolve this situation. We have made many attempts to resolve the situation for our customer but he simply wants us to pay him out-of-pocket for the leather jacket now, which we will not do because that is what our insurance is for.Again, we are in the process of resolving the situation. We believe that the claims made against our business on multiple websites were false and damaging to our reputation. Enclosed are copies of the letter from our customer, the leather cleaning company and the national garment analysis center.We will keep you updated on the status of our insurance claim. Please, do not hesitate to contact us with any questions at: ###-###-####. Thank you for your time and consideration in this claim.Sincerely, Jeong Hee K** Owner

there is nothing new in their response.  it was a 3rd party that ruined the jacket, and we will pay you when we resolve our issues.I dealt with Valet cleaners, they took my jacket and my money, as far as I am or the law is concerned, they are my vendor.as far as negative reviews, I am posting the truth, and my public expression of anguish is protected by my 1st amendment rights.treat your clients fairly, and they will post favorable opinions, try to defraud them, and it will all become public domain.[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]