Flowers By Paulette

------- Forwarded message ---------- sans-serif;">From: Revdex.com of Metro Washington DCDate: Mon, Feb 22, at 8:AMSubject: Fwd: Complaint # [redacted] To: [redacted] @myRevdex.com.org ---------- Forwarded message ----------From: [redacted] *** < [redacted] @ [redacted] .net>Date: Fri, Feb 19, at 5:PMSubject: Complaint # [redacted] To: [email protected] For your files attached are pictures of the flowers in question My wife picked them up from hospital on her way home and we took these pictures when she got home so we’d have a record of what this complainant thought was unacceptable Here’s what happened from our side: · Call came in late in day as last driver was leaving We asked him to stay and take this arrangement to hospital· He delivered it directly to the room because there were no volunteers on site at that time of day This happens frequently that we need to go to a patient’s room The complainant thought it was awful that we went into the room but, perhaps unlike where she lives, this happens all the time in Lancaster· We got a call complaining the arrangement was not to value She fails to mention that the cost included flowers, the mylar balloon, an $delivery charge which she was told about, and tax· The flowers were definitely to value and made fresh right after the call came in· Complainant said she would take flowers for ½ price as that was all they were worth We refused and told her if she didn’t pay full price we would take them back since she wasn’t happy which is what we did · Since we didn’t know if the patient would have any flowers in her room once we took these back we took a nice bud vase with greens, carnations and a bow just so the lady would have something We didn’t need to do that and as it turns out we shouldn’t have since complainant raised a fuss about that too · My wife picked the flowers up on her way home We had not seen complainant’s post on our [redacted] until later that night so we did not remove the flowers due to her [redacted] rant On our page she complained about being charged twice and posted a picture of a screen shot that supposedly proved that Originally we had to run her card twice because it wasn’t accepted the first time It is not uncommon to see multiple charges when this occurs but they get cleared out later · Her money was refunded first thing next morning when my wife went into the shop· Next morning my wife dropped them off at a nearby nursing home where they gave the flowers to a resident that didn’t have any family She smiled ear to ear so I guess this had a good ending Jack S [redacted] Flowers by Paulette NQueen StLancaster, PA ###-###-#### (office) ###-###-#### (shop)

------- Forwarded message ----------
sans-serif;">From: Revdex.com of Metro Washington DC<[email protected]>Date: Mon, Feb 22, 2016 at 8:54 AMSubject: Fwd: Complaint #[redacted]To: [redacted]@myRevdex.com.org
---------- Forwarded message ----------From: [redacted] <[redacted].net>Date: Fri, Feb 19, 2016 at 5:15 PMSubject: Complaint #[redacted]To: [email protected]
For your files attached are pictures of the flowers in question.  My wife picked them up from hospital on her way home and we took these pictures when she got home so we’d have a record of what this complainant thought was unacceptable.  Here’s what happened from our side:
 
·         Call came in late in day as last driver was leaving.  We asked him to stay and take this arrangement to hospital.
·         He delivered it directly to the room because there were no volunteers on site at that time of day.  This happens frequently that we need to go to a patient’s room.  The complainant thought it was awful that we went into the room but, perhaps unlike where she lives, this happens all the time in Lancaster.
·         We got a call complaining the arrangement was not to value.  She fails to mention that the cost included flowers, the mylar balloon, an $8.95 delivery charge which she was told about, and tax.
·         The flowers were definitely to value and made fresh right after the call came in.
·         Complainant said she would take flowers for ½ price as that was all they were worth.  We refused and told her if she didn’t pay full price we would take them back since she wasn’t happy which is what we did. 
·         Since we didn’t know if the patient would have any flowers in her room once we took these back we took a nice bud vase with greens, carnations and a bow just so the lady would have something.  We didn’t need to do that and as it turns out we shouldn’t have since complainant raised a fuss about that too. 
·         My wife picked the flowers up on her way home.  We had not seen complainant’s post on our [redacted] until later that night so we did not remove the flowers due to her ** rant.  On our page she complained about being charged twice and posted a picture of a screen shot that supposedly proved that.  Originally we had to run her card twice because it wasn’t accepted the first time.  It is not uncommon to see multiple charges when this occurs but they get cleared out later. 
·         Her money was refunded first thing next morning when my wife went into the shop.
·         Next morning my wife dropped them off at a nearby nursing home where they gave the flowers to a resident that didn’t have any family.  She smiled ear to ear so I guess this had a good ending.
 
 
Jack S[redacted]
Flowers by Paulette
258 N. Queen St.
Lancaster, PA 17603
###-###-#### (office)
###-###-#### (shop)