Flowers Etc.

We placed an order with Flowers, Etcabout two weeks prior to our school eventOn the day of the event around pm, I called and the person who answered the phone said they closed at 4:I told her I was on my way to pick up the orderShe then said she didn't think she had anything for us ready, then said "hold on" and hung up on meI called back several times, and there was no answerIt went straight to voicemail and said that the mailbox was fullI proceeded to go to the storeWhen I arrived at 4:15, the store was closed, locked, and lights offWe had to scramble to find more flowers for our school event that started an hour laterThe next day, we called twice and left a voicemail for the owner to call us backThe third day, we called and spoke to the ownerHe did not take responsibility for her actions and blamed it on a computer glitchWhen we said we left a message, he said that he didn't receive one, and he also said that on the day of the event, the worker had attempted to call back several times and the line was busyThis is absolutely false, as two different cell phones tried to call the store to hear an explanation and neither had a missed callHis explanation for the store being closed at 4:was that they had to close early for other orders, but the worker told me they closed that day at 4:30, there was no mention of the shop closing early
In speaking to the owner, his response was very defensive, full of invalid excuses, and non-apologeticWe will not use this business ever again