Initial Business Response / [redacted] (1000, 9, 2015/09/23) */ The reason that the initial complaint was refused was because the vehicle was out of warrantyThere is nothing wrong with the paint, the problem is being caused by rustWe work with customers in these situations by offering to repair the problem at a half off rateThis was refusedWe offered to repair the vehicle one last time with no further warranty to be offered, vehicle is in shop this week, rust repair has been done and it will go to paint tommorrowCustomer went around vehicle pointing out areas to be repairedHe should have vehicle back by Friday
Initial Business Response /* (1000, 9, 2015/11/15) */
I would like to set up a time to meet and check the vehicle for his concernsI am currently in a wheelchair and only get to shop on a part time basisI will call him this week and schedule this meeting
Initial Business Response /* (1000, 15, 2016/12/09) */
This is the first I am hearing of this. I got seriously injured in a car accident last year and have not returned to work on a regular basis. I will resolve this and get the monies returned to the originator. I apologize for the delay in the...
return of these funds.
Initial Consumer Rebuttal /* (3000, 18, 2016/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We will not accept the response until the payment has been received. We have heard the monies would be returned several times without receiving it.
Final Consumer Response /* (4200, 29, 2017/01/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Quest still has not received the reimbursement. Please contact business owner and find out what address he sent the check to. Thank you.
Final Business Response /* (4000, 32, 2017/01/12) */
On 12-19-2016, check number [redacted] was mailed to Quest. [redacted].
It cleared our bank on 12-30-2016. If any additional information is needed, please contact me.
Initial Business Response /* (1000, 9, 2015/09/23) */
While the vehicle was in the shop for a longer period of time than expected, additional work, not charged for, was performed. We would rather have the vehicle for a longer period of time and have it be right than to rush and not have a quality...
finished product. Regarding the battery, we do not take responsibility for mechanical items or items of betterment, reduced value as item ages,i.e tires and batteries. We do not and never have retaliated over a disagreement with a customer. Customer brought us a second vehicle at the end of July
Initial Consumer Rebuttal /* (3000, 11, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not acceptable. It took 3 times longer than I was initially told. Then when I received the vehicle 4 + weeks late then they forgot to paint parts of the car and their are paint runs on the hood and it took an additional week of time to get done. Unreal! You already have the pics. I purchased the best plan and received an "ok" paint job. Still to this day my battery is not staying charged. There is a short somewhere. I did not have this problem till I brought back in for the repaint on missing camaro sections. I can sense much tension from this place. Like I am wrong. I have pics to prove the job was not done right. All I asked at the get go was to have it done right. Rob said ok but it might take an extra couple days to a week cause we wanna make it perfect for you. Not 7 weeks and an "ok" job. Still request a refund on paint job.
Initial Business Response /* (1000, 9, 2015/09/23) */
The reason that the initial complaint was refused was because the vehicle was out of warranty. There is nothing wrong with the paint, the problem is being caused by rust. We work with customers in these situations by offering to repair the...
problem at a half off rate. This was refused. We offered to repair the vehicle one last time with no further warranty to be offered, vehicle is in shop this week, rust repair has been done and it will go to paint tommorrow. Customer went around vehicle pointing out areas to be repaired. He should have vehicle back by Friday.
Initial Business Response / [redacted] (1000, 9, 2015/09/23) */ The reason that the initial complaint was refused was because the vehicle was out of warrantyThere is nothing wrong with the paint, the problem is being caused by rustWe work with customers in these situations by offering to repair the problem at a half off rateThis was refusedWe offered to repair the vehicle one last time with no further warranty to be offered, vehicle is in shop this week, rust repair has been done and it will go to paint tommorrowCustomer went around vehicle pointing out areas to be repairedHe should have vehicle back by Friday
Initial Business Response /* (1000, 9, 2015/11/15) */
I would like to set up a time to meet and check the vehicle for his concernsI am currently in a wheelchair and only get to shop on a part time basisI will call him this week and schedule this meeting
Initial Business Response /* (1000, 15, 2016/12/09) */
This is the first I am hearing of this. I got seriously injured in a car accident last year and have not returned to work on a regular basis. I will resolve this and get the monies returned to the originator. I apologize for the delay in the...
return of these funds.
Initial Consumer Rebuttal /* (3000, 18, 2016/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We will not accept the response until the payment has been received. We have heard the monies would be returned several times without receiving it.
Final Consumer Response /* (4200, 29, 2017/01/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Quest still has not received the reimbursement. Please contact business owner and find out what address he sent the check to. Thank you.
Final Business Response /* (4000, 32, 2017/01/12) */
On 12-19-2016, check number [redacted] was mailed to Quest. [redacted].
It cleared our bank on 12-30-2016. If any additional information is needed, please contact me.
Initial Business Response /* (1000, 9, 2015/09/23) */
While the vehicle was in the shop for a longer period of time than expected, additional work, not charged for, was performed. We would rather have the vehicle for a longer period of time and have it be right than to rush and not have a quality...
finished product. Regarding the battery, we do not take responsibility for mechanical items or items of betterment, reduced value as item ages,i.e tires and batteries. We do not and never have retaliated over a disagreement with a customer. Customer brought us a second vehicle at the end of July
Initial Consumer Rebuttal /* (3000, 11, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not acceptable. It took 3 times longer than I was initially told. Then when I received the vehicle 4 + weeks late then they forgot to paint parts of the car and their are paint runs on the hood and it took an additional week of time to get done. Unreal! You already have the pics. I purchased the best plan and received an "ok" paint job. Still to this day my battery is not staying charged. There is a short somewhere. I did not have this problem till I brought back in for the repaint on missing camaro sections. I can sense much tension from this place. Like I am wrong. I have pics to prove the job was not done right. All I asked at the get go was to have it done right. Rob said ok but it might take an extra couple days to a week cause we wanna make it perfect for you. Not 7 weeks and an "ok" job. Still request a refund on paint job.
Initial Business Response /* (1000, 9, 2015/09/23) */
The reason that the initial complaint was refused was because the vehicle was out of warranty. There is nothing wrong with the paint, the problem is being caused by rust. We work with customers in these situations by offering to repair the...
problem at a half off rate. This was refused. We offered to repair the vehicle one last time with no further warranty to be offered, vehicle is in shop this week, rust repair has been done and it will go to paint tommorrow. Customer went around vehicle pointing out areas to be repaired. He should have vehicle back by Friday.