Flowers with Gifted Elegance

I am rejecting this response because: [redacted] is the most condescending person I have ever metI will not do business with him againMaking up all types of lies is how he tries to put himself in the rightStated numerous times that he or is employees have contacted me, which was a complete lieOutside of one time I had missed called from him, which I called back because I was working, I have no other missed calls from him or his businessHe does not stand behind his work after it is done, he will make up various statements to wiggle out of being in any wrongDefinitely the wrong type of person to do business withSeriously...what type of business takes a MONTH to get back to you after you leave them numerous messages then not even an apology for how long it tookTerrible on all accounts

? He is expecting warranty work on plumbing, we never did, we replaced a motor and never have we charged him for any plumbing labor or materials.? when you do a motor replacement you do not do any plumbing, then we went back out to troubleshoot the pump months later to have it need a new O-ring, which we ordered him, now he wants plumbing warranted, and we want to be prepaid our service call fee, to be put on the schedule.? that is our policy.? that is not uncommon to require especially when you work in the outside of a home and do not need the customers to be home.?

I have reviewed her issues and found that we were not diligent in the pursuit of dealing with her promptly and professionally I went to her home yesterday within hours of the time I was aware of her situation I apologized and went through her system and fixed, and am recommending a few other things that are a safety concern I did not find anything that we had done that would have caused the spa to drain however , we were asked to fix the issue and it had not been resolved So I am now in contact with the customer to finish what we started I also discovered she did not need the check valve installed so we are refunding her fully for that also.We are working together and I would ask that his be closed till we have a chance to fix the issues She of course may always resubmit it if I am not diligent, however I feel yesterday I showed I will resolve this.Thank you [redacted] for giving me a chance to make this right

Please request from this customer any documents he has that state that any plumbing work was ever charged for him...I have no records nor do I have any charges for PVC...If we did plumbing I have no record of ever charging him for this. This particular customer thinks that basically when you pay for one service call that you basically have to keep coming out to fix other things. He has been very difficult to deal with...he insists its warranty so he does not have to pay then, refuses to pay the tech when they come out. We have spent a lot of time on his site and not charged him for anything other than the following: on 5-20-we charged him for a motor replacement that was $418.49 the motor and pump seals were replaced with laboron 6-29-he called complaining his new motor was not pumping we put in...we went out and discovered he had a bad pump pot lid o-ring...we charged $75. for go there troubleshoot the system and we ordered the o-ring to be picked up in the shop. If there was any plumbing done at his property it should have been charged separately and I have no record of that, so I do not feel I should go out there. As far as me requiring him to prepay in advance...for a service call I have that right. He is confused with contractor law regarding a pool remodel or major work. I really do not want to do anymore work for him, he calls yells at my staff members, this is why I told him I do not want to do any work for him...he is belligerent and difficult to deal with. I appreciate the business he has given me, however I ask him, where did he pay me to replumb anything... So we went out to fix to troubleshoot a suction leak on his pool on 6-29-16...is this where he says we did plumbing...I had also requested pictures of what plumbing he is referring to...because as I stated, he never paid me to plumb or any pvc supplies so I need something to consider his claim. Thank you,

I am rejecting this response because:*** is the most condescending person I have ever metI will not do business with him againMaking up all types of lies is how he tries to put himself in the rightStated numerous times that he or is employees have contacted me, which was a complete lieOutside of one time I had missed called from him, which I called back because I was working, I have no other missed calls from him or his businessHe does not stand behind his work after it is done, he will make up various statements to wiggle out of being in any wrongDefinitely the wrong type of person to do business withSeriously...what type of business takes a MONTH to get back to you after you leave them numerous messages then not even an apology for how long it tookTerrible on all accounts

I have been in contact with Mr*** I had requested to communicate via email I had the wrong email address given to me I had tried to call him several times and he is unavailable This is why I am trying to talk to him via email I do not feel we are responsible for the
leak in his pool We have went back out to the jobsite to see if there was any leak on the above ground plumbing which we installed we did no underground work if the leak is not on any work that we performed we are not responsible for that.We have also went to his house after he claimed that the equipment was not running we found he had put the system in service mode which takes the system timers and controls out of the timing function.I do feel we have some responsibilities to refund him for a part we did not need, however I want to confirm he did not want the item Once he answers his email we will give him a full refund.We are willing to help Mr*** I am not sure of what he really wants as far as an orientation we installed equipment The manual explains in grave detail how to operate the system We need him to make an effort to look through that manual prior to us trying to help him understand the system He was told the day we would be on-site for the install we were at his home for hours I am quite sure that he was shown the basics of the controller, otherwise we do have one here in the store that we can also show him how it works We have programmed the controller, it is the interface he needs to learn, which is in the manual It is always best and recommended by the manufacturer to have them read the manual, so that they are empowered to understand the system.I am sure we can resolve this matter once he answers back my email I am sure that

I don't understand why I need to continue to correspond via email to the business ownerWe have already spoken multiple times over the phone, and it is completely apparent he will lie through his teeth to make himself seem correctHe lied about return phone calls, lied about servicing, lied about correspondenceIt is impossible to deal with someone who just makes up things on a whim to justify their terrible customer service

? He is expecting warranty work on plumbing, we never did, we replaced a motor and never have we charged him for any plumbing labor or materials.? when you do a motor replacement you do not do any plumbing, then we went back out to troubleshoot the pump months later to have it need a new
O-ring, which we ordered him, now he wants plumbing warranted, and we want to be prepaid our service call fee, to be put on the schedule.? that is our policy.? that is not uncommon to require especially when you work in the outside of a home and do not need the customers to be home.?

I have reviewed her issues and found that we were not diligent in the pursuit of dealing with her promptly and professionally? I went to her home yesterday within hours of the time I was aware of her situation? I apologized and went through her system and fixed, and am recommending a few
other things that are a safety concern? I did not find anything that we had done that would have caused the spa to drain however , we were asked to fix the issue and it had not been resolved? So I am now in contact with the customer to finish what we started? I also discovered she did not need the check valve installed so we are refunding her fully for that also.We are working together and I would ask that his be closed till we have a chance to fix the issues? She of course may always resubmit it if I am not diligent, however I feel yesterday I showed I will resolve this.Thank you *** for giving me a chance to make this right