Flowers

Hello, We sincerely apologize for the customer's inconvenience Due to a internal technical issue, the order did not properly process and was not delivered I have contacted the customer for further assistance on 10/ [redacted] and 10/ [redacted] and left a detail message with an apology A manual refund request was sent to our billing department and have confirmed the full refund has been processed Regards, [redacted]

Hello, We sincerely apologize for the customer's inconvenience I have contacted the customer Thomas on 10/ [redacted] , 10/ [redacted] and 10/ [redacted] and provided a contact number for call back Unfortunately the customer is unresponsive Upon the customer's complaint, they noted a substituted less value item was delivered For their inconvenience I have issued a full refund for $on the original order on A upgraded gift was delivered with a value of $including shipping was delivered on 10/*/ A upgraded gift and a full refund have been issued for their inconvenience No further compensation will be issued and we consider the complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] As of the *** have only received a credit not the full amount In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I have received the full refund that I requested They also sent my mother an arrangement of yellow flowers at no cost as an apology to her The flowers she received were not the best quality (they were not as fresh as one would expect flowers to be), but since that was done in addition to the full refund, I am satisfied with this resolution Thank you to Revdex.com for your help Sincerely, [redacted]

Hello,We sincerely apologize for the customer's inconvenience and delay in the refund I have spoken to Eileen and extended our apologies.The customer called to cancel her order and was offered a refund.The refund did not process back to her [redacted] account so a manual refund check had to be done.Check number [redacted] dated to [redacted] for $has been processed Please allow additional time to receive via mail.Regards, [redacted]

Hello,We sincerely apologize for the customer's inconvenience I have spoken to the complaintive the recipient on 12/ [redacted] and we agreed on the following resolution.A complimentary replacement is scheduled for delivery at their chosen date of 12/** I have contacted the local florist and updated the customer on the tentative delivery set for today 12/**.The customer received a full refund for the non-delivery on 12/ [redacted] back to the [redacted] account Please allow days for the refund to process back to [redacted] ***.Regards, [redacted] ###-###-####

We sincerely apologize for the customer's inconvenienceI have spoken to [redacted] on 12/ [redacted] and apologized to him [redacted] was provided with our delivery time frame for same day delivery to a businessThe order for delivery on 12/ [redacted] was attempted after *** when the recipient was unavailable, but the arrangement was successfully delivered on 12/** [redacted] noted he did accept a redelivery offer from our social media representative on 12/** [redacted] was offered a $gift certificate that will be emailed in up to daysHe finds the complaint resolved to his satisfaction based on our conversationSincerely, [redacted] ###-###-####

Hello,We sincerely apologize for the customer's inconvenience.I have reached out to the customer however he disconnected the call so a follow up email was sent with our apologies for the poor experienceAlthough we do show the date as 12/ [redacted] on our system, we will accommodate the customer's request for a refund The full refund was issued on 12/ [redacted] for $and will adjust back to his [redacted] account.Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] These same lies have now been going on since 215, nearly weeksI have constantly been told about refunds, refunds via checks, refunds via [redacted] , etcThey have issued 1/of the full refund amount as they indicated via writingThey continually say [redacted] has a problem, which I've contacted [redacted] , and no such problem existsI do not want to be called by this organization againI will now also proceed to contact [redacted] , as well as the [redacted] Attorney General for their deceitful business practices In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello, We apologize for the customer's inconvenience I have contacted the customer via telephone on 10/ [redacted] and 10/ [redacted] to provide a better explanation on the shipping and delivery date The customer selected and used a promotion [redacted] and in using this promotion it does entitle the customer to free shipping but the shipping method will be standard The order was scheduled to be delivered on October * and in checking the tracking [redacted] it was delivered on Saturday October * No further action has been taken and we consider the complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Hello,I have reached out to [redacted] and assisted her further I obtain authorization from the two customers and have resent the original arrangements at no additional cost to those customers to [redacted] attention on along with the original card message greeting.On 1/ [redacted] A follow up email was sent to [redacted] providing the name and address of the two customer's for her and her family to send acknowledgements [redacted] has confirmed she received the email with the customer's addresses.We sincerely apologize if the arrangements were missed for the sympathy service, but have worked diligently in resolving the complaintRegards, [redacted] ###-###-####

Hello,We sincerely apologize for the poor experience [redacted] had.I have spoken to [redacted] and identified the two arrangements she did not receive [redacted] was provided the full card message so she was aware of the senders on both arrangements It is not our policy to provide a customer address without their approval.I have reached out to both customers on these orders via telephone and noted there was a delivery issue On both arrangements for recipient satisfaction the customer's were fully compensated and a follow up email was sent explaining the issue and the full refund action applied.In speaking with the local florist that made the delivery, we did receive conflicting information on the actual deliveries, noting they made the deliveries on the date shown on the orders 12/ [redacted] and 12/ [redacted] consecutively[redacted] was offered to have the arrangements delivered to her home, since both were arrangements appropriate for sympathy for the home, they were both floral arrangements in a vase, but she declined.Regards, [redacted] ###-###-####

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This company simply does nothing but lieI have verified with [redacted] there was no problems what so ever with my accountFurthermore I was told several time since Feb [redacted] a "full refund" was issuedThat went on for about 7-daysHowever no refund was ever issuedIt was not until I posted the complaint here at Revdex.com did they opt to try and respondI was contacted by a rep from this company on or about March *, stating "refunds will need to be issued via check from corporate office and will take between 4-weeks" I then received another call on March [redacted] informing me that no check would be sent as they provided a full refund via [redacted] for $However as you will see in the attached jpg, a screenshot from my [redacted] account, in which the company provided a refund of "half" instead of the full amountThis is unacceptable as I want my refund "IN FULL" as promised, and I have in writing from them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Good afternoon,We thank you for bringing this matter to our attention As a result of this complaint, we initially spoke with [redacted] on Thursday, March [redacted] and she confirmed her refund was not received as promised The [redacted] refund error was due to a communication error between [redacted] and the 1-800Flowers system The full refund credit refund was actually issued in our system on February ***, however [redacted] ’s system continuously declined the credit, therefore the customer’s account was never credited Since this instance, the system error has been corrected and the refund was re-transmitted on March ***, as a result the credit now appears on the customer’s [redacted] account I spoke with [redacted] today, March [redacted] and she confirmed the complete refund of $has posted to her [redacted] account Regards, [redacted] 1-800-Flowers.com, Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedAlso, I read the reply from 1800Flowers which said I hung up on them and that their records indicate a Dec*** deliveryI am attaching their receipt to me which proves they are incorrect Sincerely, [redacted]