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Flowright Plumbing/Heating, Inc.

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Reviews Flowright Plumbing/Heating, Inc.

Flowright Plumbing/Heating, Inc. Reviews (1)

Review: I had Flowright's plumber come to my house on 5/22/13 to repair a pressure control valve problem. Flowright was recommended by [redacted] Home Warranty Plan. So I thought it was a reputable company. [redacted], their plumber told me it was not covered by the warranty but he could fix it. Since the warranty company told me it the item was not covered, the contractor could fix it with a discount, I let him fix it. But when he finished the job, he wanted me to write a check to him for $425. He gave me a yellow receipt with Flowright's stamp and warranty company claim number with a handwritten note "Replaced PRV Valve and it is holding fine, *1year warranty on parts and labor ###-###-####." The valve started making a noise in January 2014. On 2/6/14,I called [redacted] but the number was a nonworking number. I called Flowright and Dana (receptionist) told me she would give my number to [redacted]. I called her the next day and was told she gave my number to [redacted]. I contacted the warranty company 4 times, and they were told by Dana that [redacted] was out of town, but he would call me to set up an apt for the week of 2/24/14. Today, 3/12/14,I called the warranty company and they spoke to Dana, now she is telling me [redacted] is fired, I have to deal with [redacted] about the repair issue. I called Flowright myself soon after the warranty company spoke to Dana. She is not answering my call. At this point, Flowright is refusing to help me get in touch with [redacted]. Flowright is allowing their employee to run a business under the table and not being accountable for it. I trusted Flowright because it was recommended by the warranty company. Flowright is not living up to the standards set by the warranty company. It is hard to believe that [redacted] was out of town, but he was going to fix my problem 2 wks ago and now he is fired today?Desired Settlement: I would like to have $425 refunded. I have a copy of the check #3251, $425 dated 5/22/14.

Business

Response:

Our plumber went out to [redacted] house in May of 2013 for a warranty company issued complaint, upon arrival the issue was found not to be covered under the contract. The plumber explained he could not fix it then for the company because it was late in the day and he was finished working. The customer wanted it done that afternoon and made arrangements with the plumber to pay him under the table to do the work. She did this and it was not done on Flowright time. She has called and requested [redacted]s number but he was fired due to this issue. She told the warranty company that this is what she did but now she is changing the story, but they have this all on record. So we do not feel responsible for her problem because she did this paying him under the table. [redacted]

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Description: PLUMBING - CONTRACTOR, HEATING CONTRACTORS

Address: 8511 Orkney Grade, Mount Jackson, Virginia, United States, 22842

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