Floyd A. Megee Motor Company Reviews (4)
While we apologize for any confusion the MSRP of a motor vehicle is a legally defined number that the dealer cannot changeIt
is the manufacturer’s suggested retail price for the vehicle as it leaves the factoryDealers are free to sell vehicles at any price agreeable to customer and dealer be it above or below the MSRP
The MSRP of the vehicle displayed is accurate and correct the selling price is higher doe to additional equipment being added to the JeepWe informed the customer of this over the telephone when he called in about the Jeep
General Sales Manager
Floyd A Megee Motor Company
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I personally talked with Mr*** *** at the Megee Motors on 06/15/located in Georgetown, DE and at that time he guaranteed me that he would make things right. That has not happened. Mr*** *** has called me four times since thenOur phone conversations have since stopped. Each time Mr*** *** called me there was someone present and witnessed Mr*** *** saying that there is no doubt in his mind that my dash was broke while my truck was being worked on and the diagnostics to my air conditioner was done wrong because his service department did not explain the problem that I was having with the Technician so the technician went about fixing my problem the wrong way and now says I had two problems with my air conditioner and mentions that the airflow is now cooler than when I brought my truck to them. There isn’t any air flow into the cab of my truck. That’s what I explained several times to his service department and they gave me an estimate for repairs and I quote: Your damper door for the air condition is working like it supposed to. Your problem is with the charge and we will remove the refrigerant and replace. Again I explained the problem I was having and Mr*** ***’s service department said there estimate would take care of my air conditioner issues and it has not
Mr*** *** also fails to mention how his service manager poorly handled this situation and how his story changed. (Examples: No one was in your truck, then someone was in your truck but only listened to my damper door work properly that happens to be located behind the dash and my broken window regulator that happens to also be located inside my truck door) that I have witnesses to. Mr*** *** also fails to mention the reasons behind him having to call me back several times because he didn’t have all the facts right from his service department about the repairs needed to correct my air conditioning problem in my truck. Including but not limited to the refrigeration part of the air conditioning in my vehicle does not have to be touched to fix my damper door that directs my airflow into my truck cabin, the reason I brought it to them and that they over charged me for refrigerant that they reused
Several phone calls later Mr*** *** attempted to tell me he does not think he should be responsible for an older vehicle’s dash cracking while they are working on it. My truck is not new but not years old and well maintained. I have witnesses to my dash not having any cracks in it prior to dropping it off at Megee Motors. The service manager along with two other persons witness to a 12” long crack in my dash starting just over my glove box and continuing onto the top of the dash, almost to my front window of the truck and all the service manager could say is we can sell you a new dash and made sure I paid my bill to go onto say we are done here. This discovery was found prior to leaving Megee Motors and explained to Mr*** *** Not while traveling home as Mr*** *** wrote in his response letter.
Mr*** *** also mentions that there are online complaints about the dash cracking alone in / Dodge Ram alone. I don’t own a Dodge Ram and don’t understand how this has anything to do with Megee Motors breaking my dash. Since Mr*** *** thinks it is important to mention these numbers I would like to know from Mr*** *** how many through Dodge trucks were sold in the United State? Personally I believe online complaints is a small percentage considering how many of these vehicles were sold. I would also have you know I’ve contacted Dodge to get that answer and followed up with the NHTSA to find out there is not near enough reports of through reported cracks in dashes to constitute a recall and according to Dodge (representative) reported cracks are minimal. I would like to also mention that I know several local Dodge Truck owners that don’t have cracks in their dashes and have recent pictures of a Dodge Truck that is the same year, make and model that has no cracks in their dash, that I would be happy to provide
Mr*** *** writes about my window regulator failing but doesn’t mention this also happened while they were working on my truck, however he again mentions a year old vehicle and about repairs I did before and after they did work to my truck. When Megee Motors had my truck the service department gave me an estimate to repair/replace my driver side window regulator. I asked then why and the replied it’s broke. I did inform them that I didn’t want them to repair this that I had replaced the regulator back in September and it works fine. I said I would look at it when I received my truck back. On the drive home from Megee Motors the driver’s window fell down inside the door from where they propped it up. I took the door panel apart to find the plastic clips were BROKE off and the window regulator would have to be replaced. I did this work at no expense to Megee Motors and Mr*** *** is aware of this. I told Mr*** *** that my main concerns were my dash and air conditioner
Tell us why here...Better Business,I personally talked to Mr. [redacted], on July 1, 2015. I explained to him that Megee Motors is not responsible for a 13 year old vehicle’s dash cracking. This dash cracking is a characteristic of the 2002-2005 Dodge Ram Truck. ...
There are 467 online complaints about the dash cracking on the 2002 Dodge Ram alone. Mr. [redacted] states he didn’t notice the crack in the dash until he arrived at home, the date he originally picked up the vehicle. I explained that the cracking could have occurred while the vehicle was in our possession, but we were not responsible for a 13 year old vehicle’s dash cracking. The dash cracking also could have occurred while he was traveling home.I offered to replace the dash at dealer cost, saving him over $200. This vehicle’s air conditioning had two problems. We fixed the first problem, by removing Freon because the system was overcharged, and wouldn’t cool properly. The a/c air flow is currently cool, but weak because the actuator door is probably broken in the A/c duct.The window regulator failing, is a repair Mr. [redacted] did himself before and after we did this repair. Again it’s a 13 year old vehicle that the customer worked on himself. All repairs were made in good faith, and we can’t make a 13 year old vehicle new at our expense.Sincerely,[redacted]
Review: As a proud member of the Revdex.com for many years with an A+ rating, I’m writing this with concerns of recent business dealing I experienced in Sussex County, Georgetown, DE. On Monday, June 15, 2015, I contacted [redacted] Motors service department to have 2 repairs made to a Dodge 1500 SLT 4X4 truck, no longer under warranty, which I had purchased from there. The repairs I requested pertained to the A/C and exhaust manifold gasket. I explained to the service department that I believe the problem with the A/C issue pertained to the damper door inside the dash since the temperature seemed fine and the fan operated ok but the air flow was weak and wasn’t coming out into the cabin. I dropped my vehicle off to them on Tuesday June 16, 2015 and the service department did their own diagnostics and called me with an estimate for the repairs to replace the manifold gasket and to fix my A/C problem. They informed me that the problem with my A/C was not the damper door as I had explained to them and that I needed to have the refrigerant removed and new refrigerant added to the proper levels and they had the parts in stock to make the repairs. I again explained my concerns to them about the A/C door and they guaranteed me the problem I was having was with the refrigerant levels. I figured they were the experts and told them to proceed with the repairs but I stressed that I needed the vehicle back by that Friday, June 19, 2015 and if that was a problem I would have to bring the vehicle back for the repairs at a later time. The service department again stated they have all the parts they needed in stock to make the repairs and should be able to return my vehicle back to me on June 17, 2015. I received a call late on June 17, 2015 to let me know they had to order part/parts to make repairs, even though I was told ALL parts were in stock, and that my window on the driver’s side might need a window regulator. (I will mention the window regulator again) They asked if I’d like a price to repair the window. I said no to the window regulator, and that I’d replaced it in November and I would check it out when I got the truck back. Again, I reminded them as to when I needed my vehicle back. On June 18, 2015, in the afternoon, I called them to find out the status on my vehicle and I was told it would be done later that afternoon and they would call me. The called me to say the truck was repaired and ready to be picked up. I sent one of my employees to pick up the vehicle for me and he was told they couldn’t take the vehicle without payment first even though I told them I can stop up there to make payment later that day. I have purchased three vehicles from there and have had service done many times but that’s their policy so I left my job and drove there to pay for the repairs. After I paid them to do the repairs (fix the A/C air flow problem) I decided to check out the repair they had done BEFORE I drove the vehicle away. The manifold (exhaust) sounded good and then proceeded to turn on the A/C only to find a crack in my dash that was approximately a foot long and my A/C problem (air flow) was NOT fixed. I immediately got the service manager and showed them the crack in my dash and had them feel my A/C airflow coming out of the register. I was told I was correct, that the A/C they were to fix had no airflow and that they did NOT crack my dash but they could sell me a new dash if I wanted to get it fixed. I explained to them that the dash had gotten cracked while in their care. The service manager said they could sell me a new dash and that there was no one in my truck and proceeded to walk away. I followed him into the building and he asked the receptionist if I had paid my bill for the repairs that they made and she said yes so he turned to me and said we’re done here and again walked away from me. I went to the service counter and proceeded to ask questions about my dash being cracked and the repairs that were made to my A/C. I asked who did the diagnostics for my A/C (inspecting the damper door which is located in my dash) and that person came forward and said you’re A/C damper door is working fine. Then I asked how the diagnostics was done and he told me they got in my truck and turned on the A/C and listened to it. Right then I knew something was wrong because that’s not the proper way to do diagnostics (miss diagnosed). I than proceeded to tell them, “That means someone was in my vehicle” and the service manager instructed the technician to be quiet and stay out of the conversation several times. Again, I asked what were they going to do about my dash and I was told, “We’re done here.” After that I requested to speak to his supervisor/boss and he was not forth coming with that information until I asked several times and asked if it was Mr. [redacted]. He would only say, “You said it.” I asked how could I get in contact with Mr. [redacted] and again he avoided me. He then proceeded to his computer and I asked if he was emailing Mr. [redacted] and he answered, “Yes.” I told him to make sure he included my cell number and I walked out only to find Mr. [redacted] was in the building. When I was leaving I noticed Mr. [redacted]’s truck parked on the other side of the building and out he walked. I spoke with Mr. [redacted] and showed him pictures of my dash and explained that my A/C still doesn’t work. Mr. [redacted] left me with the impression he was going to make everything right and gave me his cell number and said he would call me back in half an hour, so I left. Two hours later on June 18, 2015 he called me back and he had me on his speaker phone. Mr. [redacted] proceeded to tell me that my A/C was miss diagnosed (a communication error with his service department) and that he does believe my dash was cracked while in their position and Dodge vehicle dashes are known for that. He proceeded to tell me dashes crack from many different reasons and began quoting me comments from the internet about how Dodge has many complaints from their owners about dashes cracking and he is surprised there hasn’t been a class action suit against Dodge etc. He also checked the service ticket and thinks his technician, (his up and coming star as he referred to him), is very clean, easy on things and doesn’t believe the technician broke my dash but DOES believe it cracked while in his possession. He said he could understand it if it was another technician that he employees (who he says has been there a long time) that’s hard on things. I explained to Mr. [redacted] how there was NO cracks or even any hints of cracks in my dash. My vehicles are garage kept and that I frequently wash and detail my vehicles. After a lengthy conversation, Mr. [redacted] said he had only spoke to his service manager and would have to speak to the service technician about what happened and call me back.
Mr. [redacted] did call me back on June 19, 2015 and began with the A/C issue that they didn’t repair. He started by saying there was a communication issue between the service department and the service technician as to how it was written up and apologized for that. He also said the technician found my A/C was overcharged (A/C 58° Fahrenheit). He removed the refrigerant and recharged the system down to 47° Fahrenheit (again they were in my vehicle to check the air temperature and would have gotten his air temperature reading from inside my vehicle at the dash) that had no force of air, which was the original reason for bringing my vehicle in for repair. In my opinion, when checking A/C it should be on the maximum fan setting and I would think a well-trained A/C technician would have picked up on that.
Mr. [redacted] also gave me an estimate of $722.00 to repair the A/C damper door, my original problem that needed repairing and that they would have to remove the dash for. In that estimate it included more refrigerant and I explained to him the refrigerant part of the A/C system would not be involved in fixing/replacing my A/C damper door and he said he would have to check on that and get back to me. Mr. [redacted] again stared that he believes my dash was broken while in his possession and told me the dash sells for over $900.00. He said he doesn’t believe it was broke intentionally and that the older technician was the one that worked on my vehicle but he would SELL me the replacement dash at his cost, which was over $400.00 plus additional install cost. I told Mr. [redacted] that I shouldn’t have to pay for their damage and it’s not so much the money but the point and standing behind your work and honoring your mistakes and making sure the customer is treated fair and is happy. That it’s the right thing to do. Mr. [redacted] also explained that if my vehicle was in his lot and gat ran into by another vehicle that my insurance company would cover it. I told him the damage was on the inside and they were the only ones that had access to my vehicle. He said that he would have to talk with the service department and call me back, again, after the weekend.
On Tuesday, June 23, 2015, Mr. [redacted] tried calling me back but I wasn’t available to speak at that time. On Friday, June 26, 2015, I sent him a text message to call me when he got a chance. I hadn’t heard anything from Mr. [redacted] so the following Wednesday, July 1, 2015, I called him and had to leave him a voice mail. He returned my call later that day and apologized for forgetting to call me back. He also said that I was correct about the A/C repair to fix my A/C damper door and would remove the cost of the refrigerant on the estimate and would return the money for the refrigerant only, which I had already paid them for and it didn’t fix the A/C problem. I had also mentioned again to Mr. [redacted] that my window regulator was also broke while in their possession and when we drove the vehicle off their lot the window dropped down to the bottom of the door. When I got home I found the window regulator had been broken into pieces. I needed my truck so I went and purchased a new one and replaced it so I didn’t have to dive in the rain with my window down. I told Mr. [redacted] I wasn’t looking for reimbursement for this but that I just wanted my dash fixed that they broke. Again, he offered me to pay for a new dash but at his cost and told me he thought that was fair.
I’m sorry but I feel this is not right and not only do I not trust them now to diagnose my repairs correctly or properly the first, second or third times, I also don’t trust them to take responsibility for their actions and damage they may cause to my property. I believe I’ve given [redacted] Motors ample time to make this issue right and they insist on not doing so. ALL my business with [redacted] Motors is over and after all these years of being a loyal customer to them.Desired Settlement: To have the dash and A/C fixed by another company.
Tell us why here...Better Business,I personally talked to Mr. [redacted], on July 1, 2015. I explained to him that Megee Motors is not responsible for a 13 year old vehicle’s dash cracking. This dash cracking is a characteristic of the 2002-2005 Dodge Ram Truck. There are 467 online complaints about the dash cracking on the 2002 Dodge Ram alone. Mr. [redacted] states he didn’t notice the crack in the dash until he arrived at home, the date he originally picked up the vehicle. I explained that the cracking could have occurred while the vehicle was in our possession, but we were not responsible for a 13 year old vehicle’s dash cracking. The dash cracking also could have occurred while he was traveling home.I offered to replace the dash at dealer cost, saving him over $200. This vehicle’s air conditioning had two problems. We fixed the first problem, by removing Freon because the system was overcharged, and wouldn’t cool properly. The a/c air flow is currently cool, but weak because the actuator door is probably broken in the A/c duct.The window regulator failing, is a repair Mr. [redacted] did himself before and after we did this repair. Again it’s a 13 year old vehicle that the customer worked on himself. All repairs were made in good faith, and we can’t make a 13 year old vehicle new at our expense.Sincerely,[redacted]
Floyd A. Megee Motor Company Rating
Description: AUTO DEALERS-NEW CARS, AUTO DEALERS-USED CARS
Address: 515 N. Bedford Street, Georgetown, Delaware, United States, 19947
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