Floyd Addison

As a small business, our reputation depends on satisfying our customersUnfortunately, in this case that did not happenWe did not charge Mr [redacted] for any work that was not necessary and that was not performedHowever, we did make a misake by not having a very expensive part on our original estimateWe will attempt to contact Mr [redacted] and resolve this issue

To whom it may concern we sent a check to mr [redacted]

Complaint: [redacted] I am rejecting this response because:I do not accept the resolution offered by Precision AutoBody in the form of a check for the amount of $ I have torn up this check and mailed it backto Precision Auto Body My original complaintwas that I was charged $over the estimate of $ This was due to a part in the amount of$that was not on the original estimate, plus additional labor costs I was not informed about this added part, orthe increased cost, until I arrived at the shop to pick up my car on Friday,August 14th, at 3:PM, when I was charged $ This means that this was an unauthorizedexpenditure and expense Colorado StateLaw, according to the Motor Vehicle Repair Act, found on the Colorado StateAttorney General’s website, clearly states that, “no charge can be made for labor and parts in excess of the estimateplus ten percent or $whichever is less without the customer’s consent tothe additional charges.” Since I didnot consent to the additional part, and the corresponding increased cost, accordingto state law, I can only be charged $for these costs On the final invoice the part was $433.78, accordingto the original estimate, labor was to be hours, the final invoice showedlabor to be hours, this additional hours of labor, at $per hour,is an additional $in labor chargesAdding the $for the part, to the increased labor charge of $88.97brings the overcharge to $Subtracting the $the State of Colorado allows to be charged foradded parts and labor means the amount of money overcharged to me by Precision AutoBody is $ This is the amount I amowed.Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

As a small business, our reputation depends on satisfying our customers. Unfortunately, in this case that did not happen. We did not charge Mr. [redacted] for any work that was not necessary and that was not performed. However, we did make a misake by not having a very expensive part on our original...

estimate. We will attempt to contact Mr. [redacted] and resolve this issue.

To whom it may concern we sent a check to mr. [redacted]

It has always been our policy to have no surprises when a customer picks up their vehicle. There are two completely different points of view between the consumer and my office manager as to whether he was informed of the increase on the final bill. I can't say if this did or did not occur. What I do know is that we did not obtain written authorization as we should have and even though I do know that we performed all of the repairs that the customer was billed for, without that authorization, I have no proof that proper procedures were followed. So I will consider this an expensive lesson and will be sending Mr. [redacted] a check in the amount of $497.18. Don W[redacted], owner Precision Auto Body

Revdex.com:
I have reviewed the response made by the business, am willing to speak with this firm about my complaint and hope to reach a satisfactory solution to my issue.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I do not accept the resolution offered by Precision AutoBody in the form of a check for the amount of $230.68.  I have torn up this check and mailed it backto Precision Auto Body.  My original complaintwas that I was charged $565.08 over the estimate of $962.30.  This was due to a part in the amount of$433.78 that was not on the original estimate, plus additional labor costs.  I was not informed about this added part, orthe increased cost, until I arrived at the shop to pick up my car on Friday,August 14th, at 3:44 PM, when I was charged $1527.38.  This means that this was an unauthorizedexpenditure and expense.  Colorado StateLaw, according to the Motor Vehicle Repair Act, found on the Colorado StateAttorney General’s website, clearly states that, “no charge can be made for labor and parts in excess of the estimateplus ten percent or $25.00 whichever is less without the customer’s consent tothe additional charges.”  Since I didnot consent to the additional part, and the corresponding increased cost, accordingto state law, I can only be charged $25 for these costs.  On the final invoice the part was $433.78, accordingto the original estimate, labor was to be 13.2 hours, the final invoice showedlabor to be 14.9 hours, this additional 1.7 hours of labor, at $52.00 per hour,is an additional $88.97 in labor charges. Adding the $433.78 for the part, to the increased labor charge of $88.97brings the overcharge to $522.75. Subtracting the $25.00 the State of Colorado allows to be charged foradded parts and labor means the amount of money overcharged to me by Precision AutoBody is $497.18.  This is the amount I amowed.Regards,
[redacted]