Floyds Truck Center

Complaint: [redacted] I am rejecting this response because: We came in with a different issue that was not fixed by charging us close to $We could not come back to that shop because1) They already missdiagnosed our issue, held us for hours and charged us close to $for nothing.2) Driver was under load and load had to be delivered no matter what.3) we went to another shop in chiago and close to $later, the issue was properly resolvedWe can provide receipt if necessary.We need our money back for lack of knowledge, misdiagnosis of our truck and loss of time immediately Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Floyd's Truck Center provided wrong information to youThey said, " The unit was road tested and we found no problems at that timeDriver came in to pick up the unit on 10/and took unitThey returned that afternoon with unit and advised the engine was leaking oil." It is not correct since the truck failed to turn on when my driver was handed the keys, because they left the electrical system on which resulted in a dead batteryAlso, oil tank was almost emptyAfter fixing the dead battery problem, and adding some oil my driver came across another problem, the engine oil was leakingYes, they took the "tested" and "ready to go" unit back to the service and kept another full dayTo cover up their mistake, they provided free hotel room for my driverNext they when they said that truck is ready to go my driver found that it was still leakingThen they told that him that it was a different problem and in order to inspect it they had to charge himNow about the time rangethey wrote that we declined the estimationThat is not trueEvery time they "found" another problem and increased the estimationWe just disagreed about unreasonable labor hours and the delayed timeEvery time when ask any explanations we were left with no answersBy the way the person who answered you, probably a manager, whom I tried to reach to talk to, was in vacation entire time (days)You can go back and read my letter againI described everything in detailsCan you imagine the big body shop with a lot of mechanics is able to fix the truck within days spending hours (hours daily)Because we disagreed about the labor and hours they delayed the work in purpose which resulted us $20,claim from the shipperWho is going to be responsible for this, who is going to be responsible for the work which was not done properly, and why they can allow themselves to be very rude to my driver who doesn't speak English well and to us? Please take care of this since we don't have any other choice rather than to ask your help.If you need any additional information, my driver has taken some picturesThank you Regards, [redacted]

A seal failure will create endplay in the hub assembly dislodging the seal from the hub Seals are installed into the hub with a driver and bottom out once installed If the seal was not installed properly there would be an inner spindle failure Instead, the customer had an outer spindle failure, which is caused from lack of lube due to the seal failure The customer states that “Floyds has copies of this information supplied by ***It expressly notes that the seal was installed incorrectly” The only information we’ve seen from the ** are some pictures and an email stating “he removed the hub he found that the seal was not seated all the way in the hub” Again, the seal failure will create endplay in the hub assembly dislodging the seal from the hub We’re sorry the customer had this failure, but we do not feel that this is a workmanship issue