Fluid Hosting

It took weeks for them to respond to my cancellation requestThey claimed I did not give adequate notice and still billed me for a full year of service I did not wantThere is no means of calling and talking to a personSupport tickets take a long time to respondAt one point I was offered the chance to pay a 10th of the yearly fee to cancel, but no invoice was sent and I continued to be invoiced for the full amountVladimir was rude and condescending when all I asked for was something as basic as an invoiceVladimir A*** Hi ***Vladimir A***: I have read the ticket *** : Why was it deleted?
Vladimir A***: It is notI am reading it*** : RightIt is not viewable to meFour other tickets are, but not that one*** : RegardlessI'm still getting billing notifications for $despite being offered to pay $Vladimir A*** I am logged into your control panel right now and I see that ticketVladimir A***: It's title is "Cancel account"
*** : RegardlessI'm still getting billing notifications for $despite being offered to pay $Vladimir A***: YesI knowVladimir A***: Did you pay $?
*** : As I told the other guy*** : Nitin T***: Have you paid the $10?
*** : NoAt one point I was directed to a form where it appeared I'd be voluntarily sending you $with no guarantee that you wouldn't later ask me for the remaining $*** : I still don't think even $is fair, but if it makes you stop asking I will do itBut we still need an invoiceWe don't randomly give companies money without anything to track it withVladimir A***: O.KI seeVladimir A***: You have submitted a cancellation request after your account got renewedVladimir A***: And Fonny, our billing manager offered to switch your account to monthly payment and NOT charge you for additional yearVladimir A***: It is all in a ticketVladimir A***: What other guarantee do you need ?
*** ***: an invoice I can give to my accounting department to pay
Vladimir A***: O.K*** : you want me to go to a random page and give you $when I have no invoice showing $and no guarantee I won't receive another email from billing requesting $or $Vladimir A***: Please update the ticket "cancel account" with that request and I will escalate it to our billingVladimir A***: It is not a random pageIt is a page on our website for payments not made through control panel*** : Your customer service is atrociousIf have never encountered a web host that made it this difficult to either cancel or payVladimir A***: Besides, you did get a guarantee that you will be charged only $It is in a ticket*** : On August I said "Q: Please send us a final invoice and close the accountI went to look and the account is still set to $100/year."
Vladimir A***: On same day Fonny confirmed that you will only be charged for a monthVladimir A***: There is no point in arguingIt is all in a ticketVladimir A***: All you need to do is to read it

It took 3 weeks for them to respond to my cancellation request. They claimed I did not give adequate notice and still billed me for a full year of service I did not want. There is no means of calling and talking to a person. Support tickets take a long time to respond. At one point I was offered the chance to pay a 10th of the yearly fee to cancel, but no invoice was sent and I continued to be invoiced for the full amount. Vladimir was rude and condescending when all I asked for was something as basic as an invoice.
Vladimir A[redacted] Hi [redacted].
Vladimir A[redacted]: I have read the ticket 96797.
[redacted] : Why was it deleted?
Vladimir A[redacted]: It is not. I am reading it.
[redacted] : Right. It is not viewable to me. Four other tickets are, but not that one.
[redacted] : Regardless. I'm still getting billing notifications for $100 despite being offered to pay $10.
Vladimir A[redacted] I am logged into your control panel right now and I see that ticket.
Vladimir A[redacted]: It's title is "Cancel account"
[redacted] : Regardless. I'm still getting billing notifications for $100 despite being offered to pay $10.
Vladimir A[redacted]: Yes. I know.
Vladimir A[redacted]: Did you pay $10 ?
[redacted] : As I told the other guy.
[redacted] : Nitin T[redacted]: Have you paid the $10?
[redacted] : No. At one point I was directed to a form where it appeared I'd be voluntarily sending you $10 with no guarantee that you wouldn't later ask me for the remaining $90.
[redacted] : I still don't think even $10 is fair, but if it makes you stop asking I will do it. But we still need an invoice. We don't randomly give companies money without anything to track it with.
Vladimir A[redacted]: O.K. I see.
Vladimir A[redacted]: You have submitted a cancellation request after your account got renewed.
Vladimir A[redacted]: And Fonny, our billing manager offered to switch your account to monthly payment and NOT charge you for additional year.
Vladimir A[redacted]: It is all in a ticket.
Vladimir A[redacted]: What other guarantee do you need ?
[redacted]: an invoice I can give to my accounting department to pay
Vladimir A[redacted]: O.K.
[redacted] : you want me to go to a random page and give you $10 when I have no invoice showing $10 and no guarantee I won't receive another email from billing requesting $90 or $100.
Vladimir A[redacted]: Please update the ticket "cancel account" with that request and I will escalate it to our billing.
Vladimir A[redacted]: It is not a random page. It is a page on our website for payments not made through control panel.
[redacted] : Your customer service is atrocious. If have never encountered a web host that made it this difficult to either cancel or pay.
Vladimir A[redacted]: Besides, you did get a guarantee that you will be charged only $10. It is in a ticket.
[redacted] : On August 11 I said "Q: Please send us a final invoice and close the account. I went to look and the account is still set to $100/year."
Vladimir A[redacted]: On same day Fonny confirmed that you will only be charged for a month.
Vladimir A[redacted]: There is no point in arguing. It is all in a ticket.
Vladimir A[redacted]: All you need to do is to read it.

This company took over for Steadfast and they are a nightmare to deal with. They are have a front in Pennsylvania and Connecticut, but since Andrew, who was in the UK left, this guy Vlad answers in half answers and never takes care of your problems. The only thing they do efficiently is bill every month. I'm about to say bye-bye and want to warn anyone else to run from this half-baked server company with no customer service to speak of.