Fluid Systems Inc

Company states: When we were made aware of the customer issues we contacted them and they said that it was not an issue anymoreThe damage to the dresser and walkway was minimal and if they would like us to come patch it up we are willing to send someone out to do thatI can be contacted directly
at ###-###-####

I am rejecting this response because: It is unacceptable for them not to be accountable: Here is email communication prior to me reaching out to Revdex.com. His response doesn't acknowledge my floor that is torn and was covered up by cardboardHis email reply to mine which at no time did they reach out to me: ***smoving May 17to me I'm very sorry for any damages the crew might have causedThey tried their best to get the move done as safely as possibleAs for our insurance, we have a $deductible than we pay out cents per pound of an item (which is standard for most moving companies) I really apoligize about the incovenience we may have caused for you, but we all collectively did our best to get the job done by showing up on time and working to the best of our abilities.Sent from my Verizon Wireless 4G LTE smartphone-------- Original message --------From: DJ Cain Date: 05/17/8:AM (GMT-08:00) To: *** Subject: Fwd: ***As we spoke yesterday, I am highly disappointed in the moving servicesThe damage goes further, they ripped the linoleum in the laundry room and then covered it up with a piece of cardboardNOT COOL! Pictures below are, the wall damage, the front door frame damage, Dresser damage and floor damageI would like to discuss further otherwise I will be taking further actionCall me to discuss*** ***###-###-####

We are more than willing to settle the complaint by using our insurance which is .60 cents per pound per article. It is the insurance every moving company is required to carry by law. Let us know if you like to pursue the claim and we can mail you out a check based on that. If that doesnt work, let us know so we can go ahead and close the case

I am rejecting this response because:I understand that you are saying .60/pound is customary. The quick math would be $150 for my damaged furniture. And no, I am not accepting that. If you are trying to use what you deem as customary for an insurance claim then I would much rather just go through...

your insurance company. You have my contact information so please open a claim and let them deal with the damages. Thanks,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.best name to make check out to is [redacted], Ca. 95380

I am rejecting this response because:I'm...

going to contact Pete' Moving Service since they said they wouldre-imburse me for half of the blankets used.  What blankets?  I wascharged for 30 paper sheets and I counted 13 were used, NOT 30that Pete told me on the phone that he used on May 16, 2016.I used his moving company from May 16-May 18, 2016.Sincerely,[redacted]El Cajon, CA  [email protected](619) 536-5431

We are willing to work with the customer and send out a handyman to take care of any damages. Please call us at 2095965562 if you would like us to do that or have further questions or concerns. Thank you

Hello,Respectfully I understand that everyone has an opinion to how things should be done. In the moving business there's 2 kind of insurance: standard- .60 cents on a pound and full value. We carry standard insurance. I've extended my grace and tried to send a license professional to take of it just to make sure it gets taken care and restored to whole as much as possible, but you have rejected that offer. We are still willing to settle up based on the coverage of our insurance which is .60 cents on a point per damaged items. Apogize for any misunderstandings.  licensed professional to take care any damages caused, but thatwas rejected. We are still willing to cover the damages thru our standard insurance, but we are not going to send anybody else to try to repair your furnitd

To whom it may concern,I have attached the conversation via email confirming our settlement. Also all communication via email, phone and text has been stopped as requested. Let us know if any additional information is required we will be happy to provide in order to get any issues resolved.

To whom it may pertain,Once [redacted] posted the review online, I made an attempt to contact him to resolve any issues he made of had with our company. He hung up right in the middle of our conversation. After I have called to try to communicate with him about the issue. Process of the move went as is....

We showed up on time and date requested at customers location. As we were doing our job in trying to make sure everything was packaged correctly, he repeatedly rushed our crews by saying we have to get going and try to wrap it up fast and dont worry hows it packed. He insisted we just put things in the boxes as is. We told him that we cannot guarantee safety of items if we rush packing of all items. He would not let us wrap up the TV properly as well as his other items. He repeatedly insisted we hurry and just go because he had to get going. Please help us resolve the issue because I believe he is being very unfair with us and is taking advantage of us as a small business by slandering us . We did come to a resolution which we documented via email and can show for  proof. After he received the check I sent out to him he went online and started slandering our business. Please advise in having us resolve this issue. Thanks

Revdex.com:
I have reviewed the response made by the business in reference to my concern, I have contacted the business  and at his request sent him the pictures, he stated he will contact me in a few days to schedule repairs.

If you have recovered 13. We will reimburse you for the 17 that were not used

Apologize about any inconvenience, we always try to do our best to satisfy each customers needs. We did use all of the blankets, but we can still give you a refund for have of them. Please provide us your mailing address so we can mail you the check. Thanks

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is NOT satisfactory.  Pete's Moving Service offered me $145 for a broken flat screen TV and a busted floor lamp.  They would not cover me for more than that.  My expenses for these two items along with broken dishware and glasses was almost $900.  The Service refused to compensate me for this.  You have all the information regarding this situation.  If they were smart, they would reimburse me and others who went through the same ordeal, as a bad review costs thousands of dollars as opposed to taking responsibility for broken goods.  I want nothing more to do with this company.  Thank you.