Fluidity Plumbing

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

The nature of Used Printers is they don't have a steady stable availability as new items usually doIt is quite common for us to have different versions of a used printerLike any used item there are used printers and there are really used printers with varying degrees of condition, appearance, blemishes and warrantiesThe upgraded offer to the customer was the latter I describeIt so happens we were unable to source a working Color LaserJet 2550N at any priceIf it is the customer's desire to go with the advertised offer we are more than happy to back order it and ship when the printer becomes availablePlease advise

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

The shipping selected was for rush shippingThis is the service selected and deliveredAs a good faith gesture we're electing to drop the shipping charges back to standard ground rates.If that was not an option, the return instructions were emailed to the customer, and has yet to be filled out to be returnedThank You

Complaint: [redacted] I am rejecting this response because: They had the opportunity to help me when I reached out many timesHowever, they were more than unwilling to helpThe disregard to even respond to an email or answer their phoneThey blamed the product malfunction on the toner which they suppliedI replaced the toner with the new one that I purchased to still have the same issueThey said to try and clean it which is where we found a broken roller in the back of the printerIf I had a way to track the timeline from when I actually plugged it in I wouldI am very confident in cleaning this printer because I have others that I use inside my companies everydayFact is product was damaged when I received itYes I did wait a while to use it because I purchased it ahead of time before moving to my new officeHowever, this does not change the fact that this "remanufactured product" was done remanufactured correctly in the first placeI own three automotive service centers and a towing company where we deal with remanufactured parts everyday and those manufacturers goes above and beyond their "industry standard" warrantyEven if it is there "industry standard" applies this company is selling a product to a consumer without having faith that the product will reach past 30days? I am terrified for anyone that has spent more than I did with this company Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I wanted to make sure that you are aware that [redacted] is NOT satisfied with the complaint [redacted] A Matter of Fax has refused to honor the 3-year warranty that our company purchased with the copier We are in contact with the State of Consumer Affairs (New Jersey) [redacted] and have also been advise to contact the Hudson County Consumer Affairs (I have an sent email/left voice message) [redacted] We are in the process of contacting legal advice on how to proceed If there is anything additional you need from our company please let me know, we would like to prevent any other company in the future from experiencing the hardship we have Thank you again for your help!

[redacted] *** Is a long time customerThe shipper that drop shipped on our behalf was instructed to ship a new unit as [redacted] orderedIt it regretful that this did not happenWe want to make [redacted] wholeHe has done nothing wrong and has only been reasonableLast we left off [redacted] was going to see about getting the item ready for pick upOnce this is done we will have the printer picked upI am sorry to [redacted] for the aggravation.Jonathan

Hi,We received the order with the rush shippingThe service was providedWe have no record of receiving a call or request from our customerThe first we became aware of the complaint was when we saw a horrible rating posted on lineWe don't feel this is fairWe'll issue the credit the customer is asking for provided the negative complaints are removedJonathan

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Upon Review of the [redacted] bill that I just received today refund has been madeI however did NOT receive the shipping label until 05/26/after I called A Matter of Fax once again [redacted]

This item was received by the customer on the 20thThey received a label and a full credit on the 4thWe don't feel the negative comment is warranted by the customer.A Label was created before the item was even returned Thank You

Complaint: [redacted] I am rejecting this response because:When the problem began and they got info about problem Ken diagnosed and said we would have to send the machine back for repairI advised that we needed a faster fix and said if they would send the part, we would installBecause they continued to stall, I purchased the partI have already put a $formatter board in the machine because [redacted] said they could not find that partAfter sending her a copy of the invoice they tried to negotiate a partial payment(Now they want to claim no warranty!) It was while I was trying to get payment for that part that the machine had another failureI have no desire to put more money into this machineIf I have to eat shipping it back to them so be itBut I do not want the machine backI would like a refund of the purchase price Regards, [redacted]

I will gladly assist by calling or emailing you with that information.Please check for an email from [redacted] for follow up per this complaintAnd please help us by closing this case

Complaint: [redacted] I am rejecting this response because: Please note this issue is STILL NOT resolved with the vendorJust like before, the vendor contacted me and said they would proceed a refund, but I haven’t heard from them since because we just had Fourth of July holiday, I thought I gave them a few days to foll But, as of today, I haven’t received any refund and therefore would like to keep this complaint openThanks,-- [redacted] Regards, [redacted] **

The picture is from the manufacturers web pageThe unit we sell is the unit as the manufacturer sells itWhich is for the base unit with options left for the customer to chooseWe show these options on our web site as optionsIf there was an impression that the options were included we sincerely apologize that was not the intentConsidering the margin we collected on the sale which was less than 10% we cannot gift any of the options as that would put us in the negativeAgain we apologize for any inconveniences this may have provided.Please be aware that a Base Unit order was put in on 07/16/and once trackign information is available it will be provided to [redacted] Please help us by closing this case and marking it resolved,Thank You