Fly My Kid

We could not be happier with Fly My Kid. We originally used it to fly our 7 yr old grand daughter to Florida to stay with her aunt due to a family emergency. Everything went great and our Grand daughter enjoyed her first plane ride and is looking forward to riding in one again. The second time we used Fly my kid was to get our two older grand kids to Montana for a summer visit and I would fly back with them to stay in Florida. Not only did Fly my kid take care of the two older grand kids they even booked my flight back with them to make sure we were all together at all times. Thank you soo much. Off to get a quote for this summer for the the first grand daughter and then work out dates with the other two. Highly recommend Fly my kid

First of all I am very sorry to hear [redacted] is not fully happy with our serviceWe aim to always listen to our customers and provide our little travelers and their loving parens with the best service we can offerWe thank Revdex.com for helping to resolve thisCASE DESCRIPTION: We have booked the valid unaccompanied minor flight exactly as requested by [redacted] and for the price she has agreed toThe eligibility of the flight is confirmed by ***It is a practice that the total amount for the unaccompanied minor ticket booked through the agent appears in more then one transaction on customers credit cardThe total charge amount did not exceed the quote the customer authorizedSince the customer was unhappy about the charge appearing in more then one transaction we went ahead to make an exception and refunded our fee (meaning we worked for free - which is fine since our mission is to make our customers happy)As for the ticket being nonrefundableWe routinely advise customers before booking that the ticket they are about to book is nonrefundable and we clearly state the total amount to be charged as well as go over the flight detailsAdditionally, in the booking confirmation letter (attached) the above is clearly stated in writtenIt also states that if we do not hear back from the customer within hours we assume they have found the booking OKAfter that the airline imposed change and cancellation fees and rules come into effectAs the charge for the ticket went directly to [redacted] we don't have any control to influence the refundWe did speak with [redacted] and they advised that [redacted] will be able to cancel or change the flight if [redacted] provides a written prove of why the child will not be able to travelWe will be very willing to offer any further assistance within our abilities to ***Kindest regards, [redacted] FLYMYKID

I am rejecting this response because: The statement the company made is wrong, they did not call to confirm with me before they chared my card and ended up booking my daughter's ticket into the wrong airport in the wrong state. They have refused to take responsibility for there error and refund my ticket. This issue has caused my family alot of problems as I asked for the ticket to be book for either valdosta georgia or atlanta georgia, they booked her into an airport in florida after I had told them that Florida was not an option due to my custody agreement with my daughter's dad that did not authorize her to be flown into another State. I have tried many times to contact flymykid via phone and email to no response other then they refuse to refund the ticket.  My father has already booked another ticket with another airline and is escorting her down here because we do not want her flying with this company as so many issues have already arisen. I have spoken to [redacted] and I was informed that the error is with flymykid and that they are held liable for the issue and are responsible for the refund. Flymykid.Com is deliberately lying to save face and avoid issuing a refund. I have filed multiple complaints against the company and I will continue to do so until either my money is FULLY refunded or there license is pulled. They should not be allowed to offer flights for minors if they can't even get the itinerary right or even fly them into the right State. That is beyond incompetent and dangerous. On top of that I was informed by [redacted] airlines that my daughter will be unable to fly on that flight due to the time and it being a flight that doesn't allow unaccompanied minors. This is what an agent with [redacted] airlines told me when I called, whether this is misinformation or not the fact still remains that they flew my daughter to the wrong airport in the wrong state. When I called to report this issue to both flymykid and [redacted], flymykid refused to answer the phones and [redacted] told me that the fault was with flymykid. I deserve and believe I am in titled to a refund due to the circumstances.

First of all I am very sorry to hear [redacted] is not fully happy with our service. We aim to always listen to our customers and provide our little travelers and their loving parens with the best service we can offer. We...

thank Revdex.com for helping to resolve this. CASE DESCRIPTION: We have booked the valid unaccompanied minor flight exactly as requested by [redacted] and for the price she has agreed to. The eligibility of the flight is confirmed by [redacted]. It is a normal practice that the total amount for the unaccompanied minor ticket booked through the agent appears in more then one transaction on customers credit card. The total charge amount did not exceed the quote the customer authorized. Since the customer was unhappy about the charge appearing in more then one transaction we went ahead to make an exception and refunded our fee (meaning we worked for free - which is fine since our mission is to make our customers happy). As for the ticket being nonrefundable. We routinely advise customers before booking that the ticket they are about to book is nonrefundable and we clearly state the total amount to be charged as well as go over the flight details. Additionally, in the booking confirmation letter (attached) the above is clearly stated in written. It also states that if we do not hear back from the customer within 24 hours we assume they have found the booking OK. After that the airline imposed change and cancellation fees and rules come into effect. As the charge for the ticket went directly to [redacted] we don't have any control to influence the refund. We did speak with [redacted] and they advised that [redacted] will be able to cancel or change the flight if [redacted] provides a written prove of why the child will not be able to travel. We will be very willing to offer any further assistance within our abilities to [redacted]. Kindest regards, [redacted] FLYMYKID

Review: I booked an unnacompanied minor plane ticket via [redacted] airlines with Flymykid.com. I made it very clear to the travel agent that I wanted a refundable ticket in case of a change in plans. I was assured that this was fine. After the booking of the ticket I was informed that they had charged my card for the plane ticket and then charged my card a secnd time with a $120 fee. I was not informed of this fee and I did not authorize this charge to my card, after many emails and phone calls I was issued a refund for the fee. Today I tried to get a refund for my plane ticket and I was informed that the ticket was not refundable after making it clear at the time of booking that I needed a refundable ticket, I called [redacted] airlines and was also informed that Flymykid.com had booked my daughter on a flight that she was not able to fly due to unnacompanied minor restrictions and that flymykid.com was responsible for the mistake and that the refund needed to be issued by them, I have recieved no help from flymykid.co after numerous emails. I am owed over $500 refund. This companies business practices are unethical. I am owed a refund for the full amoutn of the ticket, not only because I made it clear that I needed a refundable ticket, but also because Flymykid.com booked my daughter on the wrong flight. I also found out after the ticket was booked that they had also flown my daughter into the wrong airport. I had tld them that my daughter needed to be flown into Valdosta Georgi and they booked the ticket to fly her into Florida instead. I was not informed o this until after my card was chrarged. Needless to say this has created a very large issue. Flymykid.com Rfuses to even acknowledge the issue. The company owners name is [redacted].Desired Settlement: I would like a refund for the full amount of the plane ticket.

Business

Response:

First of all I am very sorry to hear [redacted] is not fully happy with our service. We aim to always listen to our customers and provide our little travelers and their loving parens with the best service we can offer. We thank Revdex.com for helping to resolve this. CASE DESCRIPTION: We have booked the valid unaccompanied minor flight exactly as requested by [redacted] and for the price she has agreed to. The eligibility of the flight is confirmed by [redacted]. It is a normal practice that the total amount for the unaccompanied minor ticket booked through the agent appears in more then one transaction on customers credit card. The total charge amount did not exceed the quote the customer authorized. Since the customer was unhappy about the charge appearing in more then one transaction we went ahead to make an exception and refunded our fee (meaning we worked for free - which is fine since our mission is to make our customers happy). As for the ticket being nonrefundable. We routinely advise customers before booking that the ticket they are about to book is nonrefundable and we clearly state the total amount to be charged as well as go over the flight details. Additionally, in the booking confirmation letter (attached) the above is clearly stated in written. It also states that if we do not hear back from the customer within 24 hours we assume they have found the booking OK. After that the airline imposed change and cancellation fees and rules come into effect. As the charge for the ticket went directly to [redacted] we don't have any control to influence the refund. We did speak with [redacted] and they advised that [redacted] will be able to cancel or change the flight if [redacted] provides a written prove of why the child will not be able to travel. We will be very willing to offer any further assistance within our abilities to [redacted]. Kindest regards, [redacted] FLYMYKID

Consumer

Response:

I am rejecting this response because: The statement the company made is wrong, they did not call to confirm with me before they chared my card and ended up booking my daughter's ticket into the wrong airport in the wrong state. They have refused to take responsibility for there error and refund my ticket. This issue has caused my family alot of problems as I asked for the ticket to be book for either valdosta georgia or atlanta georgia, they booked her into an airport in florida after I had told them that Florida was not an option due to my custody agreement with my daughter's dad that did not authorize her to be flown into another State. I have tried many times to contact flymykid via phone and email to no response other then they refuse to refund the ticket. My father has already booked another ticket with another airline and is escorting her down here because we do not want her flying with this company as so many issues have already arisen. I have spoken to [redacted] and I was informed that the error is with flymykid and that they are held liable for the issue and are responsible for the refund. Flymykid.Com is deliberately lying to save face and avoid issuing a refund. I have filed multiple complaints against the company and I will continue to do so until either my money is FULLY refunded or there license is pulled. They should not be allowed to offer flights for minors if they can't even get the itinerary right or even fly them into the right State. That is beyond incompetent and dangerous. On top of that I was informed by [redacted] airlines that my daughter will be unable to fly on that flight due to the time and it being a flight that doesn't allow unaccompanied minors. This is what an agent with [redacted] airlines told me when I called, whether this is misinformation or not the fact still remains that they flew my daughter to the wrong airport in the wrong state. When I called to report this issue to both flymykid and [redacted], flymykid refused to answer the phones and [redacted] told me that the fault was with flymykid. I deserve and believe I am in titled to a refund due to the circumstances.