Fly - N - High

Review: I had received a gift certificate from this business from a family memeber. The family memeber paid this business thirty five dollars for this gift. The business wrote a time that this money would expire. I find it illogical that thirty five dollars can expire. I completely understand it needs to be done in a timely fashion, but given certain circumstances I was unable to come to their place of business and spend my gift certificate. I am very unhappy with the way they have treated me and taken money without providing any services.Desired Settlement: I wish that they would make good on their offer to preform the services on which the gift certificate was purchased for.

Business

Response:

This is Steve, the owner of Q-Nails

I am responding to the complain with the ID [redacted]

The client presented us with a paper gift certificate that bought on December 21 of 2012, and clearly stated that it will be invalid as of December 21 of 2013. The date she presented to us was August 10, 2014, it was well over the expiration date, and we told her we cannot take it. We always told the client that bought the gift that it will expired in 1 year, because of the expense of tracking and bookkeeping of the record, we can only provide services within 1 year of the date of purchase.

We feel like that we did nothing wrong, provided that we clearly stated the sale date and the expiration date.

Thanks,

Steve

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am dissatisfied with this because as I had originally went to where the gift certificate was purchased on the Q nails on Franklin road the manager over there informed me that his gift certificate were not to expire and in the future if I wished to purchase one that I could us them any time. I was offended at that because that does not help the fact that your business took the thirty five dollars and spent it and in now way provided any service. I understand time limit but when it comes to money a year is alittle ridiculous. Your business is stiLloyd opend so when is it and inconvienece to provide the service that was paid for. I am very unhappy with the way this business is run and managed.

Regards,

Review: I would like to make a complaint in reference to poor service I recieve at Q Nails at the 3940 Valley Gateway Blvd, Roanoke, VA location on Dec. 24, 2012. I went in for a manicure. During the manicure the manicurist cut my cuticle, at which time it started to bleed. She made several attempts to stop the bleeding but it did not stop. At that point, I took it upon myself to not proceed with the manicure. I was still charged $12 for the service in spite of what happened. I got the name & number of who I needed to contact for complaints. I contacted [redacted] immediately after leaving via phone # provided, as well as, by e-mail attaching a picture of my nail. I never recieved a response. I attempted to call Q Nails on Dec. 28th but was told [redacted] was not in. I also sent another e-mail advising that I would be filing a complaint with the Revdex.com. I have attached a picture.Desired Settlement: I want to be reimbursed for "service".