Flyby Auto Sales

Review: I went a purchased a car about three weeks ago when I purchased the it was suppose fo have been ready for me to pick it up they let me take the car and come to find out the car needed rotars and breaks I Had a defer payment balance of 300 on my down payment so I was calling for about three day no answer then they find out that the car couldnt be financed without the gps in the car which was supposedly been put in the car when they had it for the first three days so he wasnt able to contact me then he reposses my car no letter or anything then I call the finance company to see if they had repossed the car and they said no that they was not able to finance the car cause the gps was not in it so I went to the dealer asking him for my money or the car dealear states he is not giving my car til I pay repo fees I told him I wasnt paying repo fees nor should have been placed in the vehicle before I drove off the lot without gps went back to request the car or my money and the owner is stating that he is not giving me my money or the car and then come tof ind out calling the finance company he was still financing th e car in my name and not until finance company stopped the financing now car lot dont want to give me my money back if some one could please contact me I will be able to explain this a little better and in more dept.. Please help I thank you in advanceDesired Settlement: I would like my down pmt along with the cost of me adding breaks and rotors to the car

Business

Response:

Response:We would like to first and foremost thank the Revdex.com for bring this to our attention. Regarding our client Ms. [redacted] when her vehicle was purchased she understood there was a balance left for the down payment. Now this is one of the few times we've reposed the vehicle for failure of payment but we must address the fact she stated that she called for three days. Our system tells us whenever a client called by linking it through our [redacted] system. This was a false statement on [redacted]'s end. Our system also shows how many phone calls went out to a client. After multiple days consistently calling [redacted] with no answer, as well as contacting her references. She called back and agreed to come in, we reminded her of her up and coming payment and to finalize her contact with the need stipulations. She never showed. After contacting her again for a couple of days, she once again agreed to come in and failed to do so. There was multiple messages left, which also stated that if contact was not made and payment was not received the vehicle would be out for repo. Once again she never showed. The following morning after her vehicle was reposed, she contacted us. The general manager explain she had the right to redeem her vehicle but she would have to pay the payment, late fee and repo fees that were paid to the repo agent. She resorted to yelling, insulting and threatening. At this point all negotiations were off the table. She then decided to bring her friend up to the dealership with her to try to imitated the staff. After her friend spoke to the General Manager, he agreed that if her communication was better all off this could have been avoided. He discussed a solution to the problem, which both parties agreed. The dealership agreed to help her by taking some value and the storage fees off the amount needed to redeem. Everyone agreed. [redacted] tried to take the vehicle without payment by stating that "she doesn't have it.". After explaining to her that she needed to come with payment, she refused to and resorted once again to threats. She came up to the dealership with two younger men, who insulted the staff, yelled and made it very obvious that they were refusing to listen. The General Manager asked them to leave multiple times do to there disrespect toward there business and other clients. They once again refused. The Sacramento Police department had to remove them off the premises. At this point, we are unwilling to work with her any further. After insulting and disrespecting the staff and our other clients, theirs nothing more we can do for her case. Her vehicle was repossessed for non payment which she was aware off.Sent on: 9/15/2015 4:26:36 PMSent by: 50.161.255.228

Review: I'd gotten in a contract for a vehicle ( 2008 [redacted] Malibu) December 17,2015 upon picking up the vehicle there was damage to the passenger side fender and doorside, the tire nugg was broken as well. I was promised by [redacted] one the sales person that it will be fixed it had gone unfixed. I had the car for a couple of weeks it started to overheat, I was told the car was inspected but had it been inspected the mechanical issues shouldn't have been ignored and the cat should not have been sold given the impression it had NO MECHANICAL ISSUES AT ALL. I paid 1500$ down payment, even before my first car note was due I'd started complaining about the over heating, they ignored my calls, texts, (some texts I still have also with us communicating about the car and other concerns) when id called left messages or even texted about paying my car note because I was not given any other information on whom to pay I contacted the dealer however they ignored me while being ignored they chose to "repo" my car for none payment in fact they didn't call me or anything they ignored me but come to my home and take my car, there's no reason I couldn't pay my car note I have the money, I feel they did that to not fall in fault of dealing a faulty vehicle. I need some help with these scam artists I can't believe this has happened to me, I can't believe these guys are in business. ** the "Finance manager" isn't any help at all. My car also had some of my belongings in it as well they took that. I recently got in contact with ** and he asked me if I wanted another vehicle. Hmm " what happened to my Malibu "? Something's not right here seriously. I can't believe these guys got over on me. Took my money and my car within the second month of me purchasing it.Desired Settlement: I'll like my down payment back,I feel I was taken advantage of and it hurts to have to go through this situation. I have texts to prove I tried communicating, we can get phone records as well, this is serious to me, I work hard for my money and these cons are out here stealing.

Business

Response:

We like to thank the Revdex.com for bring this to out attention. We here at Flyby Auto Sales would like to extend a grateful thank you for allowing us to shed some light on the situation. I'd like to first and foremost address the points our client made. First and foremost, the vehicle was sold as-is from us. The vehicle had passed California Safety Inspection and California's emissions testing, prior to being sold. The passenger fender was slightly damaged and and appointment was made for our client to come up and have it repaired. She missed the appointment the first time without any notification of a rescheduling. After the finance manager spoke to her the second time, she explained it was work related and it could not be missed. The second appointment she arrived to late and the time slot given was no longer offered. The second point was when we originally did her contract, she stated she had been employed with her company for almost two years, which was incorrect. She was listed as only employed a little over 3 months. When asked, our client, she stated that her previous company no longer existed and she indeed was only employed with this new company for a little over three months. We then found a lender to purchase her contract, but she stated after a while her vehicle was having problems. We clearly stated the vehicle was sold as-is, but we needed her stipulations to finalize her contract. She refused to till we out of our own pocket repaired the car. Finally we came to an agreement and her vehicle was repaired. Her first payment came up and she missed it. [redacted] had contacted her multiple times to get her to make the payment, after she missed the second payment, her vehicle was repossessed and a notice of intent to dispose of motor vehicle was mailed to her. When she finally contacted the dealership, [redacted] explained he tried contacting her multiple times and she respond by saying she doesn't answer phone calls she doesn't recognize. [redacted] explained that the dealership cant be blamed because she choose not to answer a phone call that she doesn't recognize. She asked about her property after 30 days after the repossession. She was told to contact the repossession company, but they will charge for storage of property She called again asking for help stating she needed another vehicle desperately. [redacted] explained the process to redeem her vehicle, we didn't hear from her again till she called asking about her property. This is not a matter of a misunderstanding. The bottom line was she was two payments behind, her first two payments by the way, and we had no contact with her. This is why her vehicle was repossessed

Consumer

Response:

I am rejecting this response because: These are all lies my vehicle was never repaired nor was it ever inspected, the only reason my payments were missed were because they didn't answer to me and when I asked [redacted] he said "he don't know anything about how to pay my car note" I have multiple tex messages as well to prove most of my points from communicating with them at flyby auto sales. I called and asked about my things as well the same exact morning they came and taken the vehicle. I can also prove that I had no reason to not pay my car nite from Bank statements and all there's no reason at all that I couldn't pay my car note they avoided me because I was having trouble with the car which by the way was not "sold as is" they promised to fix things as well with a due bill, they have all my paper work for the car. I believe they avoided me to miss my payments which was the first payment by the second payment they still weren't answering or responding then a day or two if the second month of my car note being due they come get the car. Why not call or contact me from numbers you've been calling from? I'll like for this company and all their practices to be evaluated and investigated. I had to get another vehicle, I had to put down $3000.00 now why wouldn't I pay my car note that's way lesser than that? They are most certainly lying about the entire situation and I need to have them provide me my paper work g.for the car, they aren't returning calls or texts as usual but when I first got the vehicle and upon buying it their contact was on point then it fell off when they seen they sold me a junk car I believe had been purchase from the auction probably the same day or day before just handing it over to me like they did not car what they do to others they just want the money. I am sure it's other like me suffering from their insensitive acts of customer betrayal