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Flying Hills Apartment Company

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Flying Hills Apartment Company Reviews (6)

February 28, 2017Dear Revdex.com,In response to the follow up on complaint ID [redacted] Our prior letter of explanation still remains the same.The tenant is fully aware of their obligation and the terms of the lease, which we have communicated by phone and emailThere are no outstanding phone calls or emails.We have recently communicated an opportunity for tenant to make outstanding payment by March and all said late fees would be waivedThis offer was accepted and as of February 28, 2017, tenant has complied with lease terms and all monies are up to date.We took forward to our positive relationship as landlord and tenant in the future.Linda B

Dear RevDex.com,This letter is to document the complaint filed (ID # [redacted] ) submitted by your office on December 26, 2016.Rent payment policy is: due on the 1st of each month. There is a grace period of an additional 5 days, where rent is still considered "on time" if paid by the 6 day... at 5pm any month.Tenant did not pay December rent during the above mentioned timeframe. Therefore, the tenant was mailed an Open Item statement, showing a $50 late fee charge had been applied to that account. On December 15 a Notice to Quit document was posted on tenants residency door, because as of the 15 the rent was still delinquent. The Notice to Quit fee is an additional $100.NOTE: All leases document our rent payment terms, late fees and Notice to Quit procedures and fees. These notices are documented in writing and verbally at the time of the lease signing. All tenants receive a signed and dated lease at the time of possession.The tenant contacted our office on December 15, 2016 and spoke with our accounting department concerning the $50 late charge that was applied to tenant account and $100 Notice to Quit fee. Tenant asked that the late charge and notice to quit fee be waived. Tenant was informed that this was not our policy and restated that the $150 plus delinquent rent was due. Tenant asked to speak with property management concerning the situation. spoke with tenant and restated our policy and procedure. Tenant was still not satisfied with the outcome and asked to speak with someone above me. That person was not available and also advised that there would be no change in the outcome. stated that if there was anything we could do, we would be in contact with her, but that would not be happening. Tenant asked for the "corporate" office number and l informed tenant that she was speaking with the "corporate office". We are a family owned business and not a "property management company".Tenant called back to speak with our company controller, who was not available and tenant left a message. During the holiday our company was on shorten hours and call was not returned during this timeperiod.Tenant paid rent fee plus late fee on December 19, 2016. Notice to Quit fee ($100) has not been paid to date.All tenants where notified in writing prior to November 1, 2016 of any changes or increases to rent, that would take place January 1, 2017. Tenant was notified of a $5 increase. This $5 increase was applied to sewer, not rental rate.Flying Hills Apartment Company prides ourselves on quality products and great customer service.Thank you Linda BProperty Management

Dear Revdex.com,This letter is to document the complaint filed (ID #[redacted]) submitted by your office on December 26, 2016.Rent payment policy is: due on the 1st of each month. There is a grace period of an additional 5 days, where rent is still considered "on time" if paid by the 6 day...

at 5pm any month.Tenant did not pay December rent during the above mentioned timeframe. Therefore, the tenant was mailed an Open Item statement, showing a $50 late fee charge had been applied to that account. On December 15 a Notice to Quit document was posted on tenants residency door, because as of the 15 the rent was still delinquent. The Notice to Quit fee is an additional $100.NOTE: All leases document our rent payment terms, late fees and Notice to Quit procedures and fees. These notices are documented in writing and verbally at the time of the lease signing. All tenants receive a signed and dated lease at the time of possession.The tenant contacted our office on December 15, 2016 and spoke with our accounting department concerning the $50 late charge that was applied to tenant account and $100 Notice to Quit fee. Tenant asked that the late charge and notice to quit fee be waived. Tenant was informed that this was not our policy and restated that the $150 plus delinquent rent was due. Tenant asked to speak with property management concerning the situation. spoke with tenant and restated our policy and procedure. Tenant was still not satisfied with the outcome and asked to speak with someone above me. That person was not available and also advised that there would be no change in the outcome. stated that if there was anything we could do, we would be in contact with her, but that would not be happening. Tenant asked for the "corporate" office number and l informed tenant that she was speaking with the "corporate office". We are a family owned business and not a "property management company".Tenant called back to speak with our company controller, who was not available and tenant left a message. During the holiday our company was on shorten hours and call was not returned during this timeperiod.Tenant paid rent fee plus late fee on December 19, 2016. Notice to Quit fee ($100) has not been paid to date.All tenants where notified in writing prior to November 1, 2016 of any changes or increases to rent, that would take place January 1, 2017. Tenant was notified of a $5 increase. This $5 increase was applied to sewer, not rental rate.Flying Hills Apartment Company prides ourselves on quality products and great customer service.Thank you Linda BProperty Management

February 28, 2017Dear Revdex.com,In response to the follow up on complaint ID [redacted]. Our prior letter of explanation still remains the same.The tenant is fully aware of their obligation and the terms of the lease, which we have communicated by phone and email. There are no outstanding phone calls or emails.We have recently communicated an opportunity for tenant to make outstanding payment by March 1 and all said late fees would be waived. This offer was accepted and as of February 28, 2017, tenant has complied with lease terms and all monies are up to date.We took forward to our positive relationship as landlord and tenant in the future.Linda B

December 21, 2017Dear Revdex.com, I am responding to the complaint (ID [redacted]) that was filed. Our application process requires a non-refundable decorator fee (equal to the rental amount) at the time an application is submitted. Our application (signed application is attached) clearly...

states that the application fee is non-refundable. The decorator fee is held (in good faith) until application is either approved or denied. If denied, it is returned or destroyed, and applicant is notified by both verbally and formal written notification. If approved, applicant is notified by phone and then the decorator fee is deposited. This procedure was completed with the applicant. Again, this fee is non-refundable once applicant is approved. The applicants signed the application on November 2, 2017. Applicant was notified on November 7, 2017 that the application for the apartment was approved and decorator fee would be deposited. On December 5, 2017 the applicant contacted me by phone stating that he no longer was taking the apartment. I notified the applicant during that conversation that the decorator fee would not be refunded to him, based on our non-refundable policy. The applicant was notified in writing December 5, 2017, concerning his intent to rescind the approved application.Thank you for your time concerning this matter.Linda BProperty Management

Good morning [redacted]I am just seeing the response from Linda B[redacted] on 01/11/17. Which is a few inaccurate statements . Manny M[redacted] gave me a call on 12/14/16 about to rent. We discussed he would call me back first thing in the morning on 12/15/16 which he did not. I sent Linda an email. We spoke briefly and she was to call me back after she spoke with Lori since she stated I was not able to speak with her. I told her I was not paying the notice to quit and give me a call back, so I can pay the rent with the late fee. She never gave me a call back or refused to give me any information for management or corporate. The lease states a $40.00 late fee. She may want to review the lease of the incorrect information she stated in her last response. I paid the rent in full before I returned home of $1040.00 including a monthly rent of $1000.00 and a $$40.00 late fee on 12/15/16 NOT 12/19/17. I have supporting document for incorrect dates. I pay my rent through the only payment system that shows date and time. The problem with the unprofessional of the management in the office a returned call would have solved this entire issue. I still have NOT received a phone call from the company and it's been two months. I seen Linda twice on Saturday 02/11/17 and she did not say anything, but is still receiving notice to quit fee and another $40.00 late fee with sewer and trash when rent has been paid in full on time up to this date.  Sewer and trash is included in my rent. My rent is $925.00 with $75.00 per month sewer fee. You can not make any increases in the sewer since its included in my rent for $5.00. My lease does not term until 04/30/17. The Flying Hills Apartment Company has poor customer service and by the reviews from this company online, I agree with the other tenants. If you have any questions please give me a call at ###-###-####. Sorry for the late response I did not see the email. Thank you,[redacted]

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Address: 10 Village Center Drive, Reading, Pennsylvania, United States, 19607

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